Archived from groups: alt.sys.pc-clone.dell (More info?)
FYI
Just received a Dell 600m and did not get a Windows XP disk. Sooooooooo
I called support and was told this is Dells new policy, the operating system
is
on a hidden partition on the hard drive. Well after a smooth discussion with
the rep he agreed to send me one. I explained what happens if my Hard drive
crashes
after my warranty has expired. He said, I would have to purchase a new hard
drive from
Dell and it would come with XP on the hidden partition. Yea I could see me
making that
argument 3 years down the road, well you rep told me...........sorry sir he
was wrong and you must
purchase not only a new drive but another copy of XP. Well just call me
paranoid but it all ended well as I will get my disk. It only took 30
minutes to resolve the issue. BTW it could also
have been me saying that it was unacceptable and I will send this machine
back tomorrow.
The moral to this story is, if you don't ask they don't offer.
I hope this may help someone in the future.
FYI
Just received a Dell 600m and did not get a Windows XP disk. Sooooooooo
I called support and was told this is Dells new policy, the operating system
is
on a hidden partition on the hard drive. Well after a smooth discussion with
the rep he agreed to send me one. I explained what happens if my Hard drive
crashes
after my warranty has expired. He said, I would have to purchase a new hard
drive from
Dell and it would come with XP on the hidden partition. Yea I could see me
making that
argument 3 years down the road, well you rep told me...........sorry sir he
was wrong and you must
purchase not only a new drive but another copy of XP. Well just call me
paranoid but it all ended well as I will get my disk. It only took 30
minutes to resolve the issue. BTW it could also
have been me saying that it was unacceptable and I will send this machine
back tomorrow.
The moral to this story is, if you don't ask they don't offer.
I hope this may help someone in the future.