Dell Laptop vs USB Dongle

[Guest]

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Our company purchased a Dell Laptop a couple of months ago. I wanted
to put a Parenting Wisely program on the PC, which required the use of
a USB security Dongle. When I insert the Dongle, Windows can't find
drivers to install it.

I've used the program and Dongle on 2 other PC's (that also have
Windows XP Pro, just like the laptop) and it worked great (Windows
autmatically installed it with no interaction from me or problems. It
just anounced that it found and installed new hardware and that it was
ready for use). I tried copying the driver files (inf, sys) that
windows is using on the other PC's over to the laptop, but it didn't
work.

The dongle seems like it should be a fairly easy piece of equipment
for Windows to install, so I don't understand why it is just having
problems on the laptop.

Also, the company did not provide a driver disk for the Dongle and
there are no drivers posted on their website.

Any advice anyone could give would be greatly appreciated!

-Bob

 

[Guest]

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Disconnect the devices and open the Registry Editor (Start-Run-regedit).
Navigate to HKLM\System\CCS\Enum\USB and look for the folder
containing information about the problematic devices. Now right click
on the folder labeled Vid_Xxxx that contains the information about the
problematic devices and click Permission. Allow full control of the
key, then right click on it and delete it. Now reboot and try again

-----
Nathan McNulty

Bobdude wrote:
> Our company purchased a Dell Laptop a couple of months ago. I wanted
> to put a Parenting Wisely program on the PC, which required the use of
> a USB security Dongle. When I insert the Dongle, Windows can't find
> drivers to install it.
>
> I've used the program and Dongle on 2 other PC's (that also have
> Windows XP Pro, just like the laptop) and it worked great (Windows
> autmatically installed it with no interaction from me or problems. It
> just anounced that it found and installed new hardware and that it was
> ready for use). I tried copying the driver files (inf, sys) that
> windows is using on the other PC's over to the laptop, but it didn't
> work.
>
> The dongle seems like it should be a fairly easy piece of equipment
> for Windows to install, so I don't understand why it is just having
> problems on the laptop.
>
> Also, the company did not provide a driver disk for the Dongle and
> there are no drivers posted on their website.
>
> Any advice anyone could give would be greatly appreciated!
>
> -Bob

 

[Guest]

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Thanks Nathan! I will try it a see how it works.

-Bob


Nathan McNulty <newsgroups@msn.com> wrote in message news:<u$pIpj$rEHA.1692@TK2MSFTNGP10.phx.gbl>...
> Disconnect the devices and open the Registry Editor (Start-Run-regedit).
> Navigate to HKLM\System\CCS\Enum\USB and look for the folder
> containing information about the problematic devices. Now right click
> on the folder labeled Vid_Xxxx that contains the information about the
> problematic devices and click Permission. Allow full control of the
> key, then right click on it and delete it. Now reboot and try again
>
> -----
> Nathan McNulty
>
> Bobdude wrote:
> > Our company purchased a Dell Laptop a couple of months ago. I wanted
> > to put a Parenting Wisely program on the PC, which required the use of
> > a USB security Dongle. When I insert the Dongle, Windows can't find
> > drivers to install it.
> >
> > I've used the program and Dongle on 2 other PC's (that also have
> > Windows XP Pro, just like the laptop) and it worked great (Windows
> > autmatically installed it with no interaction from me or problems. It
> > just anounced that it found and installed new hardware and that it was
> > ready for use). I tried copying the driver files (inf, sys) that
> > windows is using on the other PC's over to the laptop, but it didn't
> > work.
> >
> > The dongle seems like it should be a fairly easy piece of equipment
> > for Windows to install, so I don't understand why it is just having
> > problems on the laptop.
> >
> > Also, the company did not provide a driver disk for the Dongle and
> > there are no drivers posted on their website.
> >
> > Any advice anyone could give would be greatly appreciated!
> >
> > -Bob