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Archived from groups: alt.sys.pc-clone.dell (More info?)
I ordered a 4600 on the Small Business website on Wednesday, 3/31 around 1pm
EST. I immediately received a "Dell Order Acknowledgement". Great I
thought. The message also said:
Within the next two business days, you should receive a confirmation
e-mail that includes your:
- order number
- customer number
- estimated ship date
- final purchase amount (including tax, shipping and
handling)
So that meant that I should have received my confirmation email by midday on
Friday. Well I recieved nothing. I'll give them a little bit more time I
thought. Monday comes and goes, still nothing.
So finally on Tuesday I forward the original "Dell Order Acknowledgement" to
the email address contained in the mail message asking them what was up with
my order.
I received a response back that stated:
Thank you for the courtesy of your order!!!
Our sales representatives are working on your order and you would
receive the order confirmation soon. We have also escalated the issue to
the concerned department.
If you have any further queries, please feel free to contact us.
Regards,
Dell Inc.
E-Business Sales Division
Then lower and meant for somebody else it says:
Hi,
Please assist the customer
Order Group Information xxx-xxx-xxxx-xxxx. Please
email the order confirmation to the follwoing address:
<email-address>
Thank you!!!
Shortly there after I received my confirmation email. However it contained
no estimated ship date. So I check Dell's website for the info and it says
"April 19 - April 21".
So the order confirmation comes only after I prompt them with email (twice
as long as stated). Who knows when I would have gotten it had I waited.
Then a ship date 3 weeks after it was ordered! Now this is a pretty run of
the mill 4600 without a monitor. Hopefully the ship date is not accurate.
Will post back when it actually does arrive.
Having read some postings in here about how everything happens so quickly I
was rather disappointed in Dell's performance to date. I hope things
improve and I get the system sooner than 4 weeks after it was ordered.
Then I'll have to deal with the rebate and I hope that is more timely than
my current experience.
I ordered a 4600 on the Small Business website on Wednesday, 3/31 around 1pm
EST. I immediately received a "Dell Order Acknowledgement". Great I
thought. The message also said:
Within the next two business days, you should receive a confirmation
e-mail that includes your:
- order number
- customer number
- estimated ship date
- final purchase amount (including tax, shipping and
handling)
So that meant that I should have received my confirmation email by midday on
Friday. Well I recieved nothing. I'll give them a little bit more time I
thought. Monday comes and goes, still nothing.
So finally on Tuesday I forward the original "Dell Order Acknowledgement" to
the email address contained in the mail message asking them what was up with
my order.
I received a response back that stated:
Thank you for the courtesy of your order!!!
Our sales representatives are working on your order and you would
receive the order confirmation soon. We have also escalated the issue to
the concerned department.
If you have any further queries, please feel free to contact us.
Regards,
Dell Inc.
E-Business Sales Division
Then lower and meant for somebody else it says:
Hi,
Please assist the customer
Order Group Information xxx-xxx-xxxx-xxxx. Please
email the order confirmation to the follwoing address:
<email-address>
Thank you!!!
Shortly there after I received my confirmation email. However it contained
no estimated ship date. So I check Dell's website for the info and it says
"April 19 - April 21".
So the order confirmation comes only after I prompt them with email (twice
as long as stated). Who knows when I would have gotten it had I waited.
Then a ship date 3 weeks after it was ordered! Now this is a pretty run of
the mill 4600 without a monitor. Hopefully the ship date is not accurate.
Will post back when it actually does arrive.
Having read some postings in here about how everything happens so quickly I
was rather disappointed in Dell's performance to date. I hope things
improve and I get the system sooner than 4 weeks after it was ordered.
Then I'll have to deal with the rebate and I hope that is more timely than
my current experience.