- Apr 4, 2021
- 2
- 0
- 10
Dear THF, I just created my account here in hope of further possible troubleshooting regarding a strange networking problem.
Problem: Discord/Microsoft Teams/(STARFACE) is causing high ping spikes/jitter.
This shows as randomly repeated 0,2-0,5 second ping of 1000 or higher. The packet itself is not lost, which makes e.g. webbrowsing, gaming or remote support difficult as the results keep loading, the game kicking you because of excessive ping or freezing screen on remote support (tested on AnyDesk).
Temporary Solution: Using Discord/Microsoft Teams in browser.
Some information about my environment:
ISP: 200 Mbit down; 50 Mbit up Fiber connection
Router: FritzBox 7590
- Computer Information
Nvidia GeForce GTX 680 4GB VRAM
AMD Ryzen 9 3950X
Gigabyte X570 Aorus Master
16GB G.Skill Trident Z Neo DDR4-3600 DIMM CL16 Dual Kit (32GB total)
be quiet! Dark Power Pro P11 850W
Aorus NVMe SSD, PCIe 4.0 M.2 Typ 2280 - 1 TB (Main)
Windows 10 20H2, Build 19042.906
Intel® I211 Gigabit Network Connection (used wired connection)
Version: 12.18.11.1
Date: 16.07.2020
BIOS: F33c
Date: 17.02.2021
Further Information about the issue:
speed.cloudflare.com
packetlosstest.com
An example of said ping spikes/jitter:
View: https://imgur.com/a/8HknbUt
Im not sure what else I can test, diagnose or troubleshoot so im hoping of some further information or help.
Any help is much appreciated - If needed I can provide further information about the problem.
Kind regards,
Chipyx
Problem: Discord/Microsoft Teams/(STARFACE) is causing high ping spikes/jitter.
This shows as randomly repeated 0,2-0,5 second ping of 1000 or higher. The packet itself is not lost, which makes e.g. webbrowsing, gaming or remote support difficult as the results keep loading, the game kicking you because of excessive ping or freezing screen on remote support (tested on AnyDesk).
Temporary Solution: Using Discord/Microsoft Teams in browser.
Some information about my environment:
ISP: 200 Mbit down; 50 Mbit up Fiber connection
Router: FritzBox 7590
- Computer Information
Nvidia GeForce GTX 680 4GB VRAM
AMD Ryzen 9 3950X
Gigabyte X570 Aorus Master
16GB G.Skill Trident Z Neo DDR4-3600 DIMM CL16 Dual Kit (32GB total)
be quiet! Dark Power Pro P11 850W
Aorus NVMe SSD, PCIe 4.0 M.2 Typ 2280 - 1 TB (Main)
Windows 10 20H2, Build 19042.906
Intel® I211 Gigabit Network Connection (used wired connection)
Version: 12.18.11.1
Date: 16.07.2020
BIOS: F33c
Date: 17.02.2021
Further Information about the issue:
- The Issue is only present on said computer
- The Cables have already been checked with another laptop and is functioning properly (thus not router/cable problem, as far as I am concerned)
- Cleaning the Cache, Disabling Hardware acceleration, reinstalling the programm did not fix the issue
- Reinstalling Windows with the latest drivers of the Manufacturer
- researching on the web resulted in "The Problem is too specific" Answers.
- The issue can also be replicated on WiFi (integrated) and on the Realtek 2.5 Gbe Ethernet (Non Driver specific problem?)
- Disabling the Windows-Firewall completely
- resetting BIOS
Internet Speed Test - Measure Network Performance | Cloudflare
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Packet Loss Test – Test Your Connection Quality
An example of said ping spikes/jitter:
View: https://imgur.com/a/8HknbUt
Im not sure what else I can test, diagnose or troubleshoot so im hoping of some further information or help.
Any help is much appreciated - If needed I can provide further information about the problem.
Kind regards,
Chipyx
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