Question Drive not accessible - "A device which does not exist was specified" error on new M.2 drive ?

[Tomgoughh]

Having a weird error. Set up a new 2tb Samsung 980 Pro m.2 a couple of months ago and its been fine up until now. I started to install some games on it but it seems to be causing issues where ill start playing a game, the game will freeze/crash and when i go to try and open anything stored on the drive i get the error
"'G: is not accessible, a device which does not exist was specified".

If i go and restart my PC I can get back into all the files and folders fine but it only seems to be when playing some games its causing the issue as I had no problem before.
Anyone got any idea what could be the issue and what could be causing it?
Thanks!

 

[Lutfij]

Make and model of your motherboard? BIOS version at the time of writing? Using Samsung's Magician app, see if the SSD has any firmware updates pending. Is the SSD under a heatsink on the motherboard?

 

[Tomgoughh]

Make and model of your motherboard? BIOS version at the time of writing? Using Samsung's Magician app, see if the SSD has any firmware updates pending. Is the SSD under a heatsink on the motherboard?

Asus B550-F WiFi --- Bios Version - 2803
Have just updated SSD firmware through samsung magician and just got the same issue.
Yes, SSD is under a heatsink.

 

[Lutfij]

Can you list all the drives you're working with(+is tethered to the motherboard in your build)?

 

[Tomgoughh]

Can you list all the drives you're working with(+is tethered to the motherboard in your build)?

Currently 5 drives
C: - 970 evo 500gb
D: - 500gb SSD
E - 2TB SSD
F: 2TB HDD
G: 980 Pro 2TB

Maybe need a motherboard upgrade as running too many drives?

 

[Lutfij]

I forgot to add, please mention which ports and slots you're working with said drives. Also, if you're populating PCIe slots in your build, add them here as well.

 

[Tomgoughh]

so the 2 samsung m.2 drives are populating the 2 m.2 slots.
PCIe slots are occupied by my GPU and another by a sound card.

 

[Lutfij]

Ports/slot numbers, please.

See page X in your motherboard manual;
https://dlcdnets.asus.com/pub/ASUS/...6610_ROG_STRIX_B550-F_GAMING_WI-FI_UM_WEB.pdf

 

[Tomgoughh]

Ports/slot numbers, please.

sorry to be a pain but whats the best way of finding this out of finding out what theyre called?
Thanks

 

[Tomgoughh]

Now getting it without being in any game, could just be trying to save a document to the drive and I then get the error. Also had a few blue screen crashes over the last couple of days with a 'CRITICAL PROCESS FAILED' error