So I'm having a really hard time getting any kind of support on this from Easy Anti-Cheat and I'm desperately in need of help here.
Recently I started playing Apex Legends and today Jump Force came out. Both games are powered by Easy-Anti Cheat and both games are giving me the same issue: CTD.
In both situations, I launch the game launcher ad administrator (Origin for Apex, Steam for Jump Force) and the game will boot fine, but only the first time I ever play the game. Then, at a random interval, anywhere from a few minutes in to a few hours, the game will crash to desktop. The crash is sudden and there is no error message. The program just closes down. If I look in task manager I cannot see the game's exe running, nor do I see an easy anti cheat exe running.
When I try to start the game again, it does not work. In the instance of Apex Legends, Origins will not let me hit the "play" button nor start the game any other way because it thinks it's already running. For Jump Force, Steam says the game is already running and so it cannot start a new instance.
To resolve this I have tried numerous things: reinstalling Origin/Steam, repairing the game files, booting to safe mode with networking and disabling startup items and services, driver and GPU updates, lowering my graphics settings for the games, disabling my AV and firewall, clearing %ProgramData% and %AppData% , and most of the items on the Easy Anti-Cheat troubleshooting FAQ. My OS has no issues except when it comes to dealing with games that use Easy Anti-Cheat.
There is one work around I have found. I must reboot my PC, then goto C:\ProgramFiles(x86)\EasyAntiCheat and delete easyanticheat.sys. Once I delete this file I can start the game and it will work... until it randomly crashes again and I need to repeat the workaround. If I try to delete the .sys file before rebooting, I am told by windows I cannot because the file is in use, which is in-line with Origin/Steam thinking the game is still running. I have not been able to determine what is locking the files.
I have no other OS issues and all my other games work fine.
Log Files for Easy Anti-Cheat Support That I collected. I don't think they are that useful though.
If anyone can help me, that would be great. I mostly made this thread because the contact support feature for Easy Anti-Cheat doesn't allow for more than 64 characters.
EDIT
Upon further investigation, it sounds like this is what Easy Anti-Cheat is supposed to do when it detects cheating... what the heck is triggering this software?
Recently I started playing Apex Legends and today Jump Force came out. Both games are powered by Easy-Anti Cheat and both games are giving me the same issue: CTD.
In both situations, I launch the game launcher ad administrator (Origin for Apex, Steam for Jump Force) and the game will boot fine, but only the first time I ever play the game. Then, at a random interval, anywhere from a few minutes in to a few hours, the game will crash to desktop. The crash is sudden and there is no error message. The program just closes down. If I look in task manager I cannot see the game's exe running, nor do I see an easy anti cheat exe running.
When I try to start the game again, it does not work. In the instance of Apex Legends, Origins will not let me hit the "play" button nor start the game any other way because it thinks it's already running. For Jump Force, Steam says the game is already running and so it cannot start a new instance.
To resolve this I have tried numerous things: reinstalling Origin/Steam, repairing the game files, booting to safe mode with networking and disabling startup items and services, driver and GPU updates, lowering my graphics settings for the games, disabling my AV and firewall, clearing %ProgramData% and %AppData% , and most of the items on the Easy Anti-Cheat troubleshooting FAQ. My OS has no issues except when it comes to dealing with games that use Easy Anti-Cheat.
There is one work around I have found. I must reboot my PC, then goto C:\ProgramFiles(x86)\EasyAntiCheat and delete easyanticheat.sys. Once I delete this file I can start the game and it will work... until it randomly crashes again and I need to repeat the workaround. If I try to delete the .sys file before rebooting, I am told by windows I cannot because the file is in use, which is in-line with Origin/Steam thinking the game is still running. I have not been able to determine what is locking the files.
I have no other OS issues and all my other games work fine.
Log Files for Easy Anti-Cheat Support That I collected. I don't think they are that useful though.
If anyone can help me, that would be great. I mostly made this thread because the contact support feature for Easy Anti-Cheat doesn't allow for more than 64 characters.
EDIT
Upon further investigation, it sounds like this is what Easy Anti-Cheat is supposed to do when it detects cheating... what the heck is triggering this software?