Question Event viewer error help

[Antwon345]

I built my PC a few weeks ago, but a couple days ago I noticed in the event viewer this error , rt640x64 Realtek Gaming 2.5GbE Family Controller has a Hardware IO error, repeating infinitely. Even though the error is being reported nothing is actually messing up. If I reset the PC or disable the device it stops until I turn the PC off and on again. Sometimes the error doesn't even happen at all. Is this something I can just ignore or do I need to do something about it?

 

[Ralston18]

Update your post to include full system hardware specs and OS information.

Take a screenshot of the Event Viewer entry including the details.

Post the screenshot here via imgur (www.imgur.com).

The objective is to find a specific error code or description beyond just the apparently offending Controller.

= = = =

Immediate suggestions:

Power down, unplug open the case.

Verify that all connectors, cards, RAM, jumpers, and case connections are fully and firmly in place.

Could be heat related - the controller heats up to some point and fails. Once cooled down - works fine until the next time things heat up.

More information needed.

 

[SkyNetRising]

Is this something I can just ignore or do I need to do something about it?

Reinstall lan drivers from motherboard manufacturer support site.
If that doesn't help, then
get a new discrete lan card and
disable integrated ethernet controller in bios.

 

[Antwon345]

https://imgur.com/a/RGELF2q

View: https://imgur.com/a/RGELF2q
- Event Viewer

https://imgur.com/a/b5GOlPN

View: https://imgur.com/a/b5GOlPN
- Specs

Like this?

 

[Ralston18]

Try running "dism" and "sfc /scannow" to find and fix any buggy or corrupted files.

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

Also check the following links:

https://www.realtek.com/Download/Overview?menu_id=276

https://www.realtek.com/Download/List?cate_id=584

Ensure that the applicable software is installed.

 

[Antwon345]

Try running "dism" and "sfc /scannow" to find and fix any buggy or corrupted files.

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

Also check the following links:

https://www.realtek.com/Download/Overview?menu_id=276

https://www.realtek.com/Download/List?cate_id=584

Ensure that the applicable software is installed.

I ran both scans and updated the driver, but the error still appears on a fresh boot and goes away on restart.

 

[Ralston18]

Look in Task Manager > Startup

Any unrecognized, unknown, or unexpected apps being launched?

You can also look in Task Scheduler for something being triggered.

As I understand the listed errors in Event Viewer what ever is occurring is continual every 5 to 6 seconds.

How is PC being turned off and on agaIn?

 

[Antwon345]

Look in Task Manager > Startup

Any unrecognized, unknown, or unexpected apps being launched?

You can also look in Task Scheduler for something being triggered.

As I understand the listed errors in Event Viewer what ever is occurring is continual every 5 to 6 seconds.

How is PC being turned off and on agaIn?

There aren't any actual issues other then the event viewer log. The PC hasn't been crashing or having any connection issues. I power my PC down for the day and power it back up the next which causes the error, but if I reset it instead of powering it down the error stops.

Nothing strange going on in the task manager startup.

I saw online that it could be a windows fast startup issue, but I haven't tested that yet.

 

[Ralston18]

Indeed, test fast startup.

Another way that may help discover what is happening is to use Resource Monitor and Process Explorer (Microsoft, free).

Run each tool but only one tool at a time.

Start with Resource Monitor.

The objective is to find something dfferent between the log errors appearing or not appearing.

Make take a bit of trial and error to work out a method that will reveal a potential culprit.

Process Explorer

https://learn.microsoft.com/en-us/sysinternals/downloads/process-explorer

With either tool you will first need to observe when the error is occuring and then observe after a reset when the error is no longer appearing.

Look for/watch for that "rt640x64 Realtek Gaming 2.5GbE Family Controller" (or something that might appear related) showing up/dissappearing.

Take your time, be methodical, work with tools to select and sort the information being presented. You can sort by clicking column headers.

Key is to find a pattern: If X then error, if no X then no error.