Question Event viewer error help

[Antwon345]

I built my PC a few weeks ago, but a couple days ago I noticed in the event viewer this error , rt640x64 Realtek Gaming 2.5GbE Family Controller has a Hardware IO error, repeating infinitely. Even though the error is being reported nothing is actually messing up. If I reset the PC or disable the device it stops until I turn the PC off and on again. Sometimes the error doesn't even happen at all. Is this something I can just ignore or do I need to do something about it?

 

[Ralston18]

Update your post to include full system hardware specs and OS information.

Take a screenshot of the Event Viewer entry including the details.

Post the screenshot here via imgur (www.imgur.com).

The objective is to find a specific error code or description beyond just the apparently offending Controller.

= = = =

Immediate suggestions:

Power down, unplug open the case.

Verify that all connectors, cards, RAM, jumpers, and case connections are fully and firmly in place.

Could be heat related - the controller heats up to some point and fails. Once cooled down - works fine until the next time things heat up.

More information needed.

 

[SkyNetRising]

Is this something I can just ignore or do I need to do something about it?

Reinstall lan drivers from motherboard manufacturer support site.
If that doesn't help, then
get a new discrete lan card and
disable integrated ethernet controller in bios.

 

[Antwon345]

https://imgur.com/a/RGELF2q

View: https://imgur.com/a/RGELF2q
- Event Viewer

https://imgur.com/a/b5GOlPN

View: https://imgur.com/a/b5GOlPN
- Specs

Like this?

 

[Ralston18]

Try running "dism" and "sfc /scannow" to find and fix any buggy or corrupted files.

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

Also check the following links:

https://www.realtek.com/Download/Overview?menu_id=276

https://www.realtek.com/Download/List?cate_id=584

Ensure that the applicable software is installed.

 

[Antwon345]

Try running "dism" and "sfc /scannow" to find and fix any buggy or corrupted files.

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

Also check the following links:

https://www.realtek.com/Download/Overview?menu_id=276

https://www.realtek.com/Download/List?cate_id=584

Ensure that the applicable software is installed.

I ran both scans and updated the driver, but the error still appears on a fresh boot and goes away on restart.

 

[Ralston18]

Look in Task Manager > Startup

Any unrecognized, unknown, or unexpected apps being launched?

You can also look in Task Scheduler for something being triggered.

As I understand the listed errors in Event Viewer what ever is occurring is continual every 5 to 6 seconds.

How is PC being turned off and on agaIn?

 

[Antwon345]

Look in Task Manager > Startup

Any unrecognized, unknown, or unexpected apps being launched?

You can also look in Task Scheduler for something being triggered.

As I understand the listed errors in Event Viewer what ever is occurring is continual every 5 to 6 seconds.

How is PC being turned off and on agaIn?

There aren't any actual issues other then the event viewer log. The PC hasn't been crashing or having any connection issues. I power my PC down for the day and power it back up the next which causes the error, but if I reset it instead of powering it down the error stops.

Nothing strange going on in the task manager startup.

I saw online that it could be a windows fast startup issue, but I haven't tested that yet.

 

[Ralston18]

Indeed, test fast startup.

Another way that may help discover what is happening is to use Resource Monitor and Process Explorer (Microsoft, free).

Run each tool but only one tool at a time.

Start with Resource Monitor.

The objective is to find something dfferent between the log errors appearing or not appearing.

Make take a bit of trial and error to work out a method that will reveal a potential culprit.

Process Explorer

https://learn.microsoft.com/en-us/sysinternals/downloads/process-explorer

With either tool you will first need to observe when the error is occuring and then observe after a reset when the error is no longer appearing.

Look for/watch for that "rt640x64 Realtek Gaming 2.5GbE Family Controller" (or something that might appear related) showing up/dissappearing.

Take your time, be methodical, work with tools to select and sort the information being presented. You can sort by clicking column headers.

Key is to find a pattern: If X then error, if no X then no error.

 

[Antwon345]

I turned windows fast startup off and the error has stopped. I guess it is a bug with that setting. Is there any negative to having it off?

 

[SkyNetRising]

I turned windows fast startup off. Is there any negative to having it off?

It's not exactly a negative thing, but

hibernation will be disabled and​

shutdown/startup will take slightly more time.​

 

[Aceboom162]

It's not exactly a negative thing, but

hibernation will be disabled and​

shutdown/startup will take slightly more time.​

yo my ssd is on gpt but wont get detected when i disable csm i was wondering if u can help me with the bootloader thing. i cant find anything about it.~
i read on of ur post about it from 2020

 

[USAFRet]

yo my ssd is on gpt but wont get detected when i disable csm i was wondering if u can help me with the bootloader thing. i cant find anything about it.~
i read on of ur post about it from 2020

Please create a NEW thread for your particular situation.
You'll get MUCH better replies.

 

[ubuysa]

@Antwon345 please download the SysnativeBSODCollectionApp and save it to the Desktop. Then run it and upload the resulting zip file to a cloud service with a link to it here. I appreciate that you're not getting BSODs but the SysnativeBSODCollectionApp collects all the necessary troubleshooting data we're likely to need and will make diagnosing your problem easier. It DOES NOT collect any personally identifying data. It's used by several highly respected Windows help forums (including this one). I'm a senior BSOD analyst on the Sysnative forum where this tool came from, so I know it to be safe.

You can of course look at what's in the zip file before you upload it, most of the files are txt files. Please don't change or delete anything though. If you want a description of what each file contains you'll find that here.

 

[Antwon345]

@Antwon345 please download the SysnativeBSODCollectionApp and save it to the Desktop. Then run it and upload the resulting zip file to a cloud service with a link to it here. I appreciate that you're not getting BSODs but the SysnativeBSODCollectionApp collects all the necessary troubleshooting data we're likely to need and will make diagnosing your problem easier. It DOES NOT collect any personally identifying data. It's used by several highly respected Windows help forums (including this one). I'm a senior BSOD analyst on the Sysnative forum where this tool came from, so I know it to be safe.

You can of course look at what's in the zip file before you upload it, most of the files are txt files. Please don't change or delete anything though. If you want a description of what each file contains you'll find that here.

Well the issue hasn't come back since I turned windows fast boot off and if there was a difference in boot time before it was a negligible amount. Think I'll just keep it off.

 

[ubuysa]

Ah, I missed where you mentioned that. Windows Fast Startup (as distinct from the BIOS Fast Boot option, which is different) is known to be a potential cause of problems (if you want to know why then just ask). If you have an SSD boot drive you don't need Fast Startup in any case, so do please leave it off.