Question External USB Hard Drive is inaccessible

Oct 2, 2020
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Hello,

System: Lenovo Yoga 920 laptop, Windows 10 Home
External USB Hard Drive: Seagate Backup Plus, 5TB

I have a mysterious USB hard drive problem. I was playing music on my music app. The music files are on an external USB drive X:. Suddenly the music stopped playing. After a couple of hours trying to resolve this I have gotten various error messages shown below.
  • Rebooted computer. Every time I tried to access the X: drive the File Explorer would lock up
  • USB Safe Removal shows hard drive, sometimes. Sometimes it shows the full name and sometimes it shows generic name (BUP BK)
  • Disk Management shows X: drive with NTFS format
  • CHKDSK fails to run and error message says "CHKDSK is not available for RAW drives"
  • Error message: X: is not accessible. The parameter is incorrect.
  • Event Viewer contains System error "NTFS: The default transaction resource manager on volume X: encountered a non-retryable error and could not start. The data contains the error code.
  • Tried moving hard drive to another computer. It shows up in File Explorer but when a folder is selected it cannot display and locks up.
  • Tried again and Disk Management shows X: drive with RAW format now. "Healthy (Basic Data Partition)"
I would appreciate ideas for how to fix this problem. I get the impression the data is fine but something is wrong or corrupted that doesn't allow access to the drive.
Thanks,
Dave
 

SteveRX4

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Sep 29, 2020
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Is the drive still in the warranty period?
If not, it's most likely that the drive itself is still OK; it's just the case/lead that's faulty. You can remove the drive from the case and plug it straight into a PC to check if it's OK.
 
Oct 2, 2020
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I'm having my BackBlaze backup sent to me on a hard drive that I can return for a refund. I've lost confidence in this hard drive and will replace it. Thank you so much for your help.
 

SteveRX4

Notable
BANNED
Sep 29, 2020
1,477
135
890
20
s the drive still in the warranty period?
If not, it's most likely that the drive itself is still OK; it's just the case/lead that's faulty. You can remove the drive from the case and plug it straight into a PC to check if it's OK.
 

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