Hello,
System: Lenovo Yoga 920 laptop, Windows 10 Home
External USB Hard Drive: Seagate Backup Plus, 5TB
I have a mysterious USB hard drive problem. I was playing music on my music app. The music files are on an external USB drive X:. Suddenly the music stopped playing. After a couple of hours trying to resolve this I have gotten various error messages shown below.
I would appreciate ideas for how to fix this problem. I get the impression the data is fine but something is wrong or corrupted that doesn't allow access to the drive.
Thanks,
Dave
System: Lenovo Yoga 920 laptop, Windows 10 Home
External USB Hard Drive: Seagate Backup Plus, 5TB
I have a mysterious USB hard drive problem. I was playing music on my music app. The music files are on an external USB drive X:. Suddenly the music stopped playing. After a couple of hours trying to resolve this I have gotten various error messages shown below.
- Rebooted computer. Every time I tried to access the X: drive the File Explorer would lock up
- USB Safe Removal shows hard drive, sometimes. Sometimes it shows the full name and sometimes it shows generic name (BUP BK)
- Disk Management shows X: drive with NTFS format
- CHKDSK fails to run and error message says "CHKDSK is not available for RAW drives"
- Error message: X: is not accessible. The parameter is incorrect.
- Event Viewer contains System error "NTFS: The default transaction resource manager on volume X: encountered a non-retryable error and could not start. The data contains the error code.
- Tried moving hard drive to another computer. It shows up in File Explorer but when a folder is selected it cannot display and locks up.
- Tried again and Disk Management shows X: drive with RAW format now. "Healthy (Basic Data Partition)"
I would appreciate ideas for how to fix this problem. I get the impression the data is fine but something is wrong or corrupted that doesn't allow access to the drive.
Thanks,
Dave