[SOLVED] Extremely High Latency

[rauvel]

Got a new laptop recently, it's a Lenovo Ideapad Gaming 3, but i'm getting random freezes and audio is popping
I used latencymon to see what's going on and i'm getting extremely high levels of latency
_
CONCLUSION
_
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. Also one or more ISR routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:11:37 (h🇲🇲ss) on all processors.


_
SYSTEM INFORMATION
_
Computer name: LAPTOP-11QI23AL
OS version: Windows 10, 10.0, version 2009, build: 22000 (x64)
Hardware: 82K2, LENOVO
CPU: AuthenticAMD AMD Ryzen 5 5600H with Radeon Graphics
Logical processors: 12
Processor groups: 1
RAM: 5996 MB total


_
CPU SPEED
_
Reported CPU speed: 3294 MHz

Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.


_
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.

Highest measured interrupt to process latency (µs): 420227.60
Average measured interrupt to process latency (µs): 55.763570

Highest measured interrupt to DPC latency (µs): 420223.50
Average measured interrupt to DPC latency (µs): 46.648393


_
REPORTED ISRs
_
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.

Highest ISR routine execution time (µs): 33685.626594
Driver with highest ISR routine execution time: HDAudBus.sys - High Definition Audio Bus Driver, Microsoft Corporation

Highest reported total ISR routine time (%): 0.008110
Driver with highest ISR total time: Wdf01000.sys - Motor en tiempo de ejecución del marco de controlador en modo kernel, Microsoft Corporation

Total time spent in ISRs (%) 0.013960

ISR count (execution time <250 µs): 91359
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-1000 µs): 0
ISR count (execution time 1000-2000 µs): 2
ISR count (execution time 2000-4000 µs): 13
ISR count (execution time >=4000 µs): 0


_
REPORTED DPCs
_
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.

Highest DPC routine execution time (µs): 95914.540073
Driver with highest DPC routine execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Highest reported total DPC routine time (%): 0.076425
Driver with highest DPC total execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation

Total time spent in DPCs (%) 0.214949

DPC count (execution time <250 µs): 1135439
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-10000 µs): 260
DPC count (execution time 1000-2000 µs): 45
DPC count (execution time 2000-4000 µs): 324
DPC count (execution time >=4000 µs): 1170


_
REPORTED HARD PAGEFAULTS
_
Hard pagefaults are events that get triggered by making use of virtual memory that is not resident in RAM but backed by a memory mapped file on disk. The process of resolving the hard pagefault requires reading in the memory from disk while the process is interrupted and blocked from execution.

NOTE: some processes were hit by hard pagefaults. If these were programs producing audio, they are likely to interrupt the audio stream resulting in dropouts, clicks and pops. Check the Processes tab to see which programs were hit.

Process with highest pagefault count: msmpeng.exe

Total number of hard pagefaults 45023
Hard pagefault count of hardest hit process: 14298
Number of processes hit: 134


_
PER CPU DATA
_
CPU 0 Interrupt cycle time (s): 77.506743
CPU 0 ISR highest execution time (µs): 33685.626594
CPU 0 ISR total execution time (s): 1.135296
CPU 0 ISR count: 83927
CPU 0 DPC highest execution time (µs): 95914.540073
CPU 0 DPC total execution time (s): 15.447351
CPU 0 DPC count: 914610
_
CPU 1 Interrupt cycle time (s): 61.011657
CPU 1 ISR highest execution time (µs): 8025.762295
CPU 1 ISR total execution time (s): 0.023164
CPU 1 ISR count: 870
CPU 1 DPC highest execution time (µs): 16090.355191
CPU 1 DPC total execution time (s): 0.143824
CPU 1 DPC count: 13718
_
CPU 2 Interrupt cycle time (s): 58.754196
CPU 2 ISR highest execution time (µs): 24.514572
CPU 2 ISR total execution time (s): 0.001006
CPU 2 ISR count: 158
CPU 2 DPC highest execution time (µs): 20582.432605
CPU 2 DPC total execution time (s): 0.369622
CPU 2 DPC count: 38870
_
CPU 3 Interrupt cycle time (s): 60.214632
CPU 3 ISR highest execution time (µs): 0.0
CPU 3 ISR total execution time (s): 0.0
CPU 3 ISR count: 0
CPU 3 DPC highest execution time (µs): 42333.820583
CPU 3 DPC total execution time (s): 0.292201
CPU 3 DPC count: 12306
_
CPU 4 Interrupt cycle time (s): 49.135768
CPU 4 ISR highest execution time (µs): 0.0
CPU 4 ISR total execution time (s): 0.0
CPU 4 ISR count: 0
CPU 4 DPC highest execution time (µs): 70948.587432
CPU 4 DPC total execution time (s): 0.150377
CPU 4 DPC count: 18019
_
CPU 5 Interrupt cycle time (s): 51.584330
CPU 5 ISR highest execution time (µs): 0.0
CPU 5 ISR total execution time (s): 0.0
CPU 5 ISR count: 0
CPU 5 DPC highest execution time (µs): 8342.337887
CPU 5 DPC total execution time (s): 0.065866
CPU 5 DPC count: 5317
_
CPU 6 Interrupt cycle time (s): 51.590302
CPU 6 ISR highest execution time (µs): 0.0
CPU 6 ISR total execution time (s): 0.0
CPU 6 ISR count: 0
CPU 6 DPC highest execution time (µs): 49920.765027
CPU 6 DPC total execution time (s): 0.213715
CPU 6 DPC count: 15064
_
CPU 7 Interrupt cycle time (s): 52.001259
CPU 7 ISR highest execution time (µs): 0.0
CPU 7 ISR total execution time (s): 0.0
CPU 7 ISR count: 0
CPU 7 DPC highest execution time (µs): 15918.843352
CPU 7 DPC total execution time (s): 0.050138
CPU 7 DPC count: 6869
_
CPU 8 Interrupt cycle time (s): 53.596208
CPU 8 ISR highest execution time (µs): 5504.698543
CPU 8 ISR total execution time (s): 0.008236
CPU 8 ISR count: 5343
CPU 8 DPC highest execution time (µs): 73796.795993
CPU 8 DPC total execution time (s): 0.955972
CPU 8 DPC count: 63124
_
CPU 9 Interrupt cycle time (s): 43.554839
CPU 9 ISR highest execution time (µs): 4.578324
CPU 9 ISR total execution time (s): 0.000197
CPU 9 ISR count: 226
CPU 9 DPC highest execution time (µs): 8639.247723
CPU 9 DPC total execution time (s): 0.045582
CPU 9 DPC count: 6865
_
CPU 10 Interrupt cycle time (s): 39.447225
CPU 10 ISR highest execution time (µs): 5.419854
CPU 10 ISR total execution time (s): 0.000308
CPU 10 ISR count: 358
CPU 10 DPC highest execution time (µs): 46421.612933
CPU 10 DPC total execution time (s): 0.187660
CPU 10 DPC count: 17964
_
CPU 11 Interrupt cycle time (s): 38.157267
CPU 11 ISR highest execution time (µs): 6.321494
CPU 11 ISR total execution time (s): 0.000443
CPU 11 ISR count: 556
CPU 11 DPC highest execution time (µs): 1857.867942
CPU 11 DPC total execution time (s): 0.071727
CPU 11 DPC count: 24512
_

 

[rauvel]

linux puts less strain on the PC than windows does. its easier on CPU, uses less storage as well. It can run off a USB for instance...
it is less demanding.

I see, this is so hard to figure out :/

 

[Colif]

Yes. I thought i had better mention it. Main reason I got you to use linux was to see if you got same problems.
Since you didn't, it could mean its windows or hardware.
If it had, I could have said its hardware.

it just created another question instead of answering one.

Wait and see if anyone answers lenovo. If not, clean install win 11 and see if its better.
Or just clean install now if you don't want to wait

or install Ubuntu

 

[rauvel]

Yes. I thought i had better mention it. Main reason I got you to use linux was to see if you got same problems.
Since you didn't, it could mean its windows or hardware.
If it had, I could have said its hardware.

it just created another question instead of answering one.

Wait and see if anyone answers lenovo. If not, clean install win 11 and see if its better.
Or just clean install now if you don't want to wait

or install Ubuntu

Thanks buddy, I'll try to do the clean install on the weekend. I actually liked Ubuntu but from what I have read is not that easy to use, so I guess I'll stick to windows for now.

If I don't get an answer I will create another post on lenovo, I've seen that many people asks questions there so It might get lost pretty easily.

 

[Colif]

i wouldn't post too many as they might have policies about duplicate posts. We do...

if it returns after a clean install, I might suggest another forum but we not there yet

 

[rauvel]

i wouldn't post too many as they might have policies about duplicate posts. We do...

if it returns after a clean install, I might suggest another forum but we not there yet

Ohh fine, I'll wait then. I'm kinda worried because since its a biiiig mess they might just ignore it, let's hope I'm wrong.

 

[Colif]

they might warn you or ban you for a short time... counter productive but I don't know, all forums have different rules. they might just delete it. Or merge it into old post... thats what I would do.

Just trying to help

 

[Colif]

I did the Nvidia thing, not that mine was bad before, but it could have helped

what he calls good is higher than mine.

if you do anything in registry, backup first - https://neosmart.net/wiki/backup-restore-registry/

 

[Colif]

but to be fair, I only used to get a spike once a week. This is better though. Try some of it.

 

[rauvel]

I did the Nvidia thing, not that mine was bad before, but it could have helped

what he calls good is higher than mine.

if you do anything in registry, backup first - https://neosmart.net/wiki/backup-restore-registry/

I remember that I did everything on that video before and no improvement was seen at all, the only thing I didn't do was the PowerMizer thingy, I'm kinda scared it makes the battery last less

 

[Colif]

sigh... i thought it would help

um, i would use Ubuntu if you know how, since it works, and might need to wait for the bios update like
https://forums.tomshardware.com/threads/crackling-and-freezing-sounds-brand-new-laptop.3753326/ who has same laptop but are on win 10 with same problems.


they waiting on BIOS update.

How new is this laptop? looks like a problem model gets or has right now.

I would perhaps contact Lenovo support. Its 2 laptops in 20 days with same reported here.

Could ask them to fix it since its likely under warranty still. Shouldn't have problems on a new PC.

 

[rauvel]

sigh... i thought it would help

um, i would use Ubuntu if you know how, since it works, and might need to wait for the bios update like
https://forums.tomshardware.com/threads/crackling-and-freezing-sounds-brand-new-laptop.3753326/ who has same laptop but are on win 10 with same problems.


they waiting on BIOS update.

How new is this laptop? looks like a problem model gets or has right now.

I would perhaps contact Lenovo support. Its 2 laptops in 20 days with same reported here.

Sadly I don't actually know how to use Ubuntu, from what I know some programs can't be used there sooo that's a problem for me

So a downgrade to Windows 10 wouldn't help... it's good to know at least. My laptop is brand new, I got it like a month ago, the first time I saw the problem was like after a week. I will try to contact Lenovo via support or something. (The thing is they can't provide me a new laptop or something because I bought in the US, and I'm not from there) :I

 

[rauvel]

I will try to make another post, but on the spanish forum of Lenovo. I guess theres no problem, I'll translate everything they tell me (If they end up answering)

 

[Colif]

catch 22
they might be able to tell you of an update or something to fix this.

good idea

can't you get a support ticket or something?

 

[rauvel]

catch 22
they might be able to tell you of an update or something to fix this.

good idea

can't you get a support ticket or something?

I'll get one rn, I just did the post on the spanish forums

La-Pantalla-se-Congela-y-de-la-Bocina-se-Percibe-Estática-LAPTOP-11QI23AL - Comunidad de Lenovo - LENOVO COMUNIDAD

 

[Colif]

So its windows probably interacting with the Platform Security Processor, which is an ARM core that is built into the AMD CPU and which boots before rest of cores and creates the secure boot environment as well as contains fTPM which you can't boot win 11 without and holds PIN info.

the work around is buy a physical TPM or just wait for a bios update. I chose second. though that video might have fixed mine. its not common enough for me to know for sure.

Or there is something else that Lenovo have added that is cause. It happens on 10 & 11. I don't know if other person had secure boot on , or what default state of fTPM is in the bios.

Ubuntu can't talk to PSP yet, its a work in progress. So its not getting in the way of it. Windows can use drivers to do something with it, I have a driver called amdpsp.sys which is obviously related. its part of chipset drivers.
Your problem is more fundamental, I think it is how windows is talking to BIOS. Since it happens in safe mode.

 

[rauvel]

They told me to do a clean install, I'm asking them if that's going to fix my problem because man, it takes time to pass all my data and programs again.

 

[Colif]

its worth a try if it actually fixes it. You were going to put 10 on so putting 11 on again is the same time.

Beats how it is now.

I was thinking about suggesting it yesterday, but I had doubts. won't know answer until you try.

 

[rauvel]

I gave them remote access rn, I don't actually know if what they are doing is going to help, they seem to be installing only drivers

 

[Colif]

wait and see I guess.

 

[rauvel]

They are working with something called AMD Software Adrenalin Edition, I didn't try that before, hope it works

 

[Colif]

Adrenaline is for Graphics cards

https://www.amd.com/en/technologies/software

Well, changing nvidia settings is what helped me, so if you have a Radeon GPU, its possible.
I can't tell if you had it installed before.
wonder why lenovo updater doesn't have it if its needed?

 

[rauvel]

Adrenaline is for Graphics cards

https://www.amd.com/en/technologies/software

Well, changing nvidia settings is what helped me, so if you have a Radeon GPU, its possible.
I can't tell if you had it installed before.
wonder why lenovo updater doesn't have it if its needed?

I have the integrated graphics of the amd processor and the rtx 3050ti, they are reinstalling the Nvidia drivers now

 

[Colif]

igpu runs desktop, RTX runs games.

They probably have a checklist to run through

 

[rauvel]

It didn't work, so the guy suggested me to install windows 10. I guess that's what I'm going to do

 

[rauvel]

I'm not used to windows 11 yet so... anything to make it work properly