Question Fake or genuine battery TE04XL for my OMEN HP 15-ax248tx ?

[1ND1A]

Product: OMEN HP 15-Ax248tx
Operating System: Microsoft Windows 10 (64-Bit)
https://ibb.co/DL3XhtX
https://ibb.co/zsGWSWJ
https://ibb.co/mtMY807

Can someone please help me in ascertaining if this battery TE04XL is fake or not? And is it compatible with my OMEN HP 15-ax248tx ?
Purchased it from a local store in my area MANIPUR, INDIA because the HP service center for some preposterous reason cannot procure the battery for as they say my laptop's warranty period has expired and there is some issues with their system.

Right off the bat, i.e purchased it on 30-01-2021, HP Support Assistant wants me to calibrate the battery. So I calibrated the battery using STEPS 3&4 from https://support.hp.com/us-en/document/c04700771#AbT2 . Even after all that HP HP Support Assistant still requires me to calibrate the battery. These are the results after 2 x Calibration:

https://ibb.co/XzWBQ7C
https://ibb.co/BKS8nbR
https://ibb.co/GPQFvw2
https://ibb.co/jLbqkQc
https://ibb.co/C94Sk4h

IMO Certain red flags suggesting it is fake or damaged or both are:

1. CT not showing on both HP Assistant Battery Test Result https://ibb.co/BKS8nbR & UEFI Diagnostics https://ibb.co/C94Sk4h

2. Minor omissions https://ibb.co/sCCYv84

3. No HP logo on CT label https://ibb.co/PhtJHj0 [The 2017/02 label is from my busted battery]

4. The full charge capacity being only 93% while fully charged i.e 100%. The battery has only 1 charge cycle and I got it just yesterday on DATE 30 of JAN 2020 https://ibb.co/BKS8nbR

5. Mismatch of CT label's date and HP Assistant Battery Test Result https://ibb.co/sRbny80

ARE these plausible reasons or am I overanalyzing it?

6. AND the issue of the battery being stuck in a perpetual need for calibration makes me think it is damaged. [As mentioned before, I had calibrated it twice already] https://ibb.co/GMLJjwg

What should I do? KEEP OR RETURN it back.

Thanks & best regards

 

[COLGeek]

Seems you either have a defective battery or a counterfeit item (possible).

What happens when you install the old/original battery?

 

[1ND1A]

My old battery is busted. Diagnostics reports that its FUSE BLOWN and I should replace it.

 

[COLGeek]

My old battery is busted. Diagnostics reports that its FUSE BLOWN and I should replace it.

Understood. Knowing that, I am concerned that you may have physically damaged the laptop in some way by the demise of your original battery.

Does the system work properly when operating with only the AC adapter connected and powering it?

 

[1ND1A]

Seems you either have a defective battery or a counterfeit item (possible).

What happens when you install the old/original battery?

Can you expand upon it?.....Clarify why you think so.

 

[1ND1A]

Understood. Knowing that, I am concerned that you may have physically damaged the laptop in some way by the demise of your original battery.

Does the system work properly when operating with only the AC adapter connected and powering it?

Yes it works perfectly. albeit a slight bulge where the old battery had pushed the touchpad.

 

[COLGeek]

Can you expand upon it?.....Clarify why you think so.

Labeling discrepancies are often a dead giveaway of a counterfeit item. At this point, I would suggest replacing the battery at a minimum given the description provided.

 

[1ND1A]

Labeling discrepancies are often a dead giveaway of a counterfeit item. At this point, I would suggest replacing the battery at a minimum given the description provided.

Thanks for the help. I shall be returning it back to the store.

 

[COLGeek]

Thanks for the help. I shall be returning it back to the store.

Good luck. Please let us know the outcome.

 

[1ND1A]

Labeling discrepancies are often a dead giveaway of a counterfeit item. At this point, I would suggest replacing the battery at a minimum given the description provided.

Out of my 6 red flags, which of them would you say are legit reasons for concern? You can just number them

 

[COLGeek]

Out of my 6 red flags, which of them would you say are legit reasons for concern? You can just number them

You have all the info to do that yourself. Start with the mis-labeling and then the performance issues.

 

[1ND1A]

Good luck. Please let us know the outcome.

For sure. I shall be using this thread as my evidence.

 

[geofelt]

I might add that the age if the battery on the reports is 333 days.
That smacks to me of a refurb and not new.
Regardless, the reason to return is that it is not working as it should.

 

[1ND1A]

I might add that the age if the battery on the reports is 333 days.
That smacks to me of a refurb and not new.
Regardless, the reason to return is that it is not working as it should.

It's actually 322 days. Anyways, can you help me understand why "
I might add that the age if the battery on the reports is 333 days.
That smacks to me of a refurb and not new. " you think it's a refurb? Does 333 days have any significance? I thought the cycle count mattered more when gauging whether a battery is new or pre-used. Tech layman here😪

 

[geofelt]

I have no idea as to how the age is determined or what it means.
Only that I found that to be of interest and possibly suspicious.
It could mean that the device was manufactured some 322 days ago.
Out of curiosity, does the age change if you run the app a few days later?

 

[1ND1A]

I have no idea as to how the age is determined or what it means.
Only that I found that to be of interest and possibly suspicious.
It could mean that the device was manufactured some 322 days ago.
Out of curiosity, does the age change if you run the app a few days later?

The count is fine. Checked today and its 323 days old now.

 

[geofelt]

The count is fine. Checked today and its 323 days old now.

Sounds like there is a manufacturing date embedded within the battery.
That is not a problem.
In fact, that, to me, is a good indicator of a genuine part.

 

[1ND1A]

Good luck. Please let us know the outcome.

So all done. Returned the battery and got my money back. The store didn't want to acknowledge that the battery was defective but when I mentioned about the calibration issue, they didn't have a reply.