Question Fans has rbg but not working/spinning

Sep 3, 2024
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I bought a prebuild pc that's recently new
https://store974.com/products/hakumen-build-كمبيوتر-هاكومان?srsltid=AfmBOorUnTPCvqWBWP1K5ZCAnoHJqSutyqDTri2GorPM8qUSk3MRhz5m this is the pc.

after a cold reset. The CPU fans and case fans are stopped working but has RGB lights(gpu working fine) I am struggling to find what's the issue causing this problem. Would appreciate it if someone can suggest to me what's the issue. idle cpu temp 50-70 Celsius , any load on cpu temp goes to 90-100 Celsius
 
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