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Freezing issues, twin laptops

paxeyy

Commendable
May 28, 2016
1
0
1,510
I'm not sure if I'm in the right forum. My husband was having issues starting his HP dv-7 laptop a few days ago. It would freeze on startup, prompt to restart and freeze repeatedly, we ran all the diagnostics, came back with a 0601 code (battery related? our laptops are 3 years old and the battery isn't like-new). We decided that it was his hard drive and bought a new one. I put it on my laptop, which is a twin to his except for his upgraded graphics card, and I successfully put Windows 7 back on his HD. Worked perfectly on my laptop. I put it on his, started it up, and the resolution at the desktop appeared like it started in Safe Mode... I couldn't get the resolution to look normal in the settings so I restarted. It froze again at the splash screen and the same issue is popping up again...
Is it possible for a graphics card to do this? I don't feel like that would make sense...

UPDATE: So, after a few weeks and multiple tries to restore Windows 7 from our only recovery disk, we finally succeeded. I successfully downloaded Final Fantasy XIV, Chrome... just the basics. My husband opened up Chrome and searched around the internet. He was watching a video when the screen went black and it turned off. We got this blue screen: http://imgur.com/gdtGelE
So... It's his video card? Is it possible to replace it?
 
Solution
Hey there, paxeyy.

If it's not the drive, it might be a problem with the SATA port and/or cables, or the mobo as well. I'd suggest that you test the drive with an HDD diagnostic tool on your laptop, to see if anything unusual pops-up.
As for the OS not working as well as on your laptop, it could really be an issue with the previously mentioned components. Other than that, an installed OS on one computer, does not always work as it should on another computer (even though they are the same, which usually is OK).
Other than that, there seems to be a problem with the battery as well, as you've mentioned, but I'd suggest that you approach the laptop manufacturer's customer support for that issue.

Please let me know how everything goes...
Hey there, paxeyy.

If it's not the drive, it might be a problem with the SATA port and/or cables, or the mobo as well. I'd suggest that you test the drive with an HDD diagnostic tool on your laptop, to see if anything unusual pops-up.
As for the OS not working as well as on your laptop, it could really be an issue with the previously mentioned components. Other than that, an installed OS on one computer, does not always work as it should on another computer (even though they are the same, which usually is OK).
Other than that, there seems to be a problem with the battery as well, as you've mentioned, but I'd suggest that you approach the laptop manufacturer's customer support for that issue.

Please let me know how everything goes.
Boogieman_WD
 
Solution

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