Question Game Capture HD60 Pro "no signal"

[legendairyjoe]

I got a brand new HD60 Pro today and wanted to get it all setup for the Switch. Cables are in the right outputs, all drivers installed but the "no signal" message still persists to show. I have disabled and reenabled via device manager, uninstalled and reinstalled all drivers multiple times but the outcome is still the same

What on earth am i doing wrong? The switch is connected to the dock so that definitely can't be it. I have seen other people with the same issue, and even though i have tried their "solutions" none of them have worked for me

Any help would be greatly appreciated

 

[Fix_that_Glitch]

What is your pc setup?

 

[legendairyjoe]

What is your pc setup?

Windows 10
GTX 1070
16GB RAM
1TB SSD
i7-8700
H370 Gaming Plus Mobo
550W PSU

Sorry, should have had this in the original post

 

[Fix_that_Glitch]

No problem I know you want to get the problem on paper😉 Did you follow this setup?

1. Plug one end of an HDMI Cable into the HDMI OUT port of the desktop PC's graphics card.
2. Plug the other end of this cable into the HDMI IN port of the Game Capture HD60 Pro .
3. Plug one end of the second HDMI Cable into the HDMI OUT port of the Game Capture HD60 Pro .
4. Plug the other end of this cable and plug it into an HDMI IN port of your TV/Monitor.

 

[Fix_that_Glitch]

And what slot is your card in?

 

[legendairyjoe]

No problem I know you want to get the problem on paper😉 Did you follow this setup?

1. Plug one end of an HDMI Cable into the HDMI OUT port of the desktop PC's graphics card.
2. Plug the other end of this cable into the HDMI IN port of the Game Capture HD60 Pro .
3. Plug one end of the second HDMI Cable into the HDMI OUT port of the Game Capture HD60 Pro .
4. Plug the other end of this cable and plug it into an HDMI IN port of your TV/Monitor.

I just tried this and it is capturing my monitor, but not the switch? Won't work if it isn't in the Switch's out port on the dock

 

[Fix_that_Glitch]

I just wanted to see if it worked at all. What pcie slot is it in?

 

[legendairyjoe]

I just wanted to see if it worked at all. What pcie slot is it in?

Oh, right. Didn't know that's what you were doing

And it is in one of the smaller PCI-E slots, 2 beneath my GFX

 

[Fix_that_Glitch]

Wow My bad I failed to read you are setting this up on your swithc, duh.😵

 

[legendairyjoe]

Wow My bad I failed to read you are setting this up on your swithc, duh.😵

No worries! Hope that you can still help, though

 

[Fix_that_Glitch]

Try setting your visual setting on switch to 720p and see if you get a signal.

 

[Fix_that_Glitch]

What resolution is your monitor?

 

[legendairyjoe]

Try setting your visual setting on switch to 720p and see if you get a signal.

How wold i do this? Sorry, i am new to the switch

 

[Fix_that_Glitch]

Here read this. Nintendo Support: How to Adjust the TV Settings

 

[legendairyjoe]

Here read this. Nintendo Support: How to Adjust the TV Settings

I followed the steps, but only 480p is present. I can't scroll down to see either 720p or 1080p. Would i have to connect to a TV for this?

 

[legendairyjoe]

Here read this. Nintendo Support: How to Adjust the TV Settings

I hooked it up to my TV got the other two options. I tried 720 and 1080p but it still doesn't work

 

[legendairyjoe]

What resolution is your monitor?

1920 x 1080

 

[Fix_that_Glitch]

Ok so lets back up, is it recognized in device manager on your computer, is it showing up?

 

[legendairyjoe]

Ok so lets back up, is it recognized in device manager on your computer, is it showing up?

Under sound, video and game controllers. Yes

 

[Fix_that_Glitch]

under that can you right click on it and click update driver, does it update or tell you its up to date?

 

[legendairyjoe]

under that can you right click on it and click update driver, does it update or tell you its up to date?

Tells that it is up to date

 

[Fix_that_Glitch]

Ok so close the program. Ok if it is updated stay in device manager and right click on it and click on disable device. Let it disable. A error or arrow sign with show up in fron of it. Now right click on it and enable it. Now open the program and see if it works. If it works dont forget to set your resolution to 1080.

 

[legendairyjoe]

Ok so close the program. Ok if it is updated stay in device manager and right click on it and click on disable device. Let it disable. A error or arrow sign with show up in fron of it. Now right click on it and enable it. Now open the program and see if it works. If it works dont forget to set your resolution to 1080.

Still doesn't work. I actually tried the disabling and reenabling method before i came on here today, and had that written in my original post (not sure if you read that). I have pretty much tried all methods and nothing seems to work. I don't know if you have any further help?