Question Getting no signal from GPU after upgrading from GTX 1660 SUPER to an RTX 3060 Ti ?

[minsoudx]

I've been looking to upgrade my PC for a while now, so earlier today I got an unused RTX 3060 Ti to replace my old GTX 1660 SUPER. After removing my old card and seating the new one, there was no signal being sent from the card. When plugging in my old card, everything still worked fine. I made sure everything was plugged in correctly and the card was properly seated. When the PC is powered on, the fans on the GPU spin and the RGB accent on the side of the card lights up. I've tried using different DisplayPort cables, different PSU cables, cleared the bios using the CMOS battery and the jumpers on the motherboard, and updated the BIOS. When plugging the 3060 Ti into another computer it works fine and displays an image as expected. After updating the bios, the old GPU works fine, and instead of displaying nothing, the 3060 Ti instead alternates between a black screen and these two images:

https://imgur.com/VQpZAwI

View: https://imgur.com/VQpZAwI

https://imgur.com/uKbX2YZ

View: https://imgur.com/uKbX2YZ
I've tried everything I can think of and I'm not sure where to go from here.

PC Specs:

CPU: i7-8700
Motherboard: HP Edoras
GPU: 1660 Super (old), 3060 Ti (new)
RAM: HyperX 16 GB DDR4-2666 SDRAM
PSU: Corsair RM750X
OS: Windows 10 Home

 

[General_Cool]

Have you tried using DDU to nuke all the old 1660 drivers? You could try using your built in GPU in your CPU (plug your display cable into your board) to download the new drivers while the card is in the board, just not attached to display.

 

[minsoudx]

Have you tried using DDU to nuke all the old 1660 drivers? You could try using your built in GPU in your CPU (plug your display cable into your board) to download the new drivers while the card is in the board, just not attached to display.

I haven't tried DDU because I was told the 3060 Ti would work since I was moving from one Nvidia card to another and I have the latest drivers from their app. I can't plug my cable into the board because the only video outputs on my PC are from the GPU. Would drivers be important before Windows boots?

 

[JohnBonhamsGhost]

I got an unused RTX 3060 Ti to replace my old GTX 1660 SUPER

what makes you think this card is "unused"?

if someone is selling it through 3rd part clients then you have have no idea what status it may actually provide.

 

[minsoudx]

what makes you think this card is "unused"?

if someone is selling it through 3rd part clients then you have have no idea what status it may actually provide.

I purchased it new through Amazon and the card was sealed in the box.

 

[General_Cool]

I haven't tried DDU because I was told the 3060 Ti would work since I was moving from one Nvidia card to another and I have the latest drivers from their app. I can't plug my cable into the board because the only video outputs on my PC are from the GPU.

Didn't realize until looking again that this is a prebuilt HP Omen. Still, I think best course of action is DDU. You can try to first just uninstall all of the drivers, put the new card in, and see if that works (Windows will default to compatibility drivers). If that doesn't work, try installing the new drivers with the old card and then putting the new one in. You would be surprised at the ridiculous errors and glitches computers can conjure up when parts are swapped, and proprietary motherboards are especially can be extra sensitive.

 

[JohnBonhamsGhost]

sealed in the box

all that means is that the sticky tabs have been replaced, not that it actually is new format.

any issues you have with the card should be discussed with the seller and possibly with the 3rd party that allowed the purchase.

 

[minsoudx]

all that means is that the sticky tabs have been replaced, not that it actually is new format.

any issues you have with the card should be discussed with the seller and possibly with the 3rd party that allowed the purchase.

I placed the card in another computer and it worked great so I don't think it shipped with any issues, although I could be wrong.

 

[minsoudx]

I'll try this tomorrow, although earlier when I was looking at the latest drivers for the 3060 Ti, it was the same driver that my 1660 SUPER is currently using.

Didn't realize until looking again that this is a prebuilt HP Omen. Still, I think best course of action is DDU. You can try to first just uninstall all of the drivers, put the new card in, and see if that works (Windows will default to compatibility drivers). If that doesn't work, try installing the new drivers with the old card and then putting the new one in. You would be surprised at the ridiculous errors and glitches computers can conjure up when parts are swapped, and proprietary motherboards are especially can be extra sensitive.

Tried uninstalling the drivers with DDU and nothing happened. Every so often there's a flash of light and then the monitor goes black again but that's what it was doing before. I'm at a complete loss for what to do, I can't think of anything I haven't already tried.

 

[thestryker]

The card plugs directly into the motherboard without any sort of riser cable?

This card is also likely larger than the old one so is there anything in the way or is it sagging in the slot?

Given that it works in another machine and you're getting the kind of display that is usually related to hardware failure I have a feeling it's just something with this system specifically.

Can you clarify what you mean by different power supply cables?

 

[minsoudx]

The card plugs directly into the motherboard without any sort of riser cable?

This card is also likely larger than the old one so is there anything in the way or is it sagging in the slot?

Given that it works in another machine and you're getting the kind of display that is usually related to hardware failure I have a feeling it's just something with this system specifically.

Can you clarify what you mean by different power supply cables?

Yes, the card plugs directly into the motherboard. There's nothing in the way and it's not sagging in the slot. What I mean by different power supply cables is that my system has a modular PSU that came with several PCIE cables, and i swapped them out. All of the PCIE cables work with the old GPU so I don't think they have any issues.

 

[helper800]

Yes, the card plugs directly into the motherboard. There's nothing in the way and it's not sagging in the slot. What I mean by different power supply cables is that my system has a modular PSU that came with several PCIE cables, and i swapped them out. All of the PCIE cables work with the old GPU so I don't think they have any issues.

Have you tried a different PCIe slot on the motherboard? In the BIOS is the slot the graphics card is in set to PCIe 3.0, 4.0, or auto?

 

[thestryker]

Yes, the card plugs directly into the motherboard. There's nothing in the way and it's not sagging in the slot. What I mean by different power supply cables is that my system has a modular PSU that came with several PCIE cables, and i swapped them out. All of the PCIE cables work with the old GPU so I don't think they have any issues.

Does the monitor ever show a normal display with this new card? (meaning like during POST or windows loading)

Do you have the ability to hook up, even temporarily, via HDMI just to check if there's some weird DP compatibility issue going on?

Just trying to think of what hasn't been done as you've done pretty much everything one would normally expect and there are no signs as to what it might be.

 

[minsoudx]

Have you tried a different PCIe slot on the motherboard? In the BIOS is the slot the graphics card is in set to PCIe 3.0, 4.0, or auto?

My motherboard has a single PCIe slot and my BIOS is very basic and doesn't have that option. Here's a link to HP's page on my motherboard: https://support.hp.com/us-en/document/c06124984

 

[minsoudx]

Does the monitor ever show a normal display with this new card? (meaning like during POST or windows loading)

Do you have the ability to hook up, even temporarily, via HDMI just to check if there's some weird DP compatibility issue going on?

Just trying to think of what hasn't been done as you've done pretty much everything one would normally expect and there are no signs as to what it might be.

The monitor doesn't ever show a normal display. I've tried it with DP and HDMI, DP looks like the images I posted and HDMI doesn't display anything.

 

[thestryker]

The monitor doesn't ever show a normal display. I've tried it with DP and HDMI, DP looks like the images I posted and HDMI doesn't display anything.

The only other thing I can think of right now is have you tried a different screen?

Everything else I can think of isn't applicable to your situation or has already been tried.

 

[minsoudx]

The only other thing I can think of right now is have you tried a different screen?

Everything else I can think of isn't applicable to your situation or has already been tried.

I've tried 3 screens and the same thing happens with all of them. I'm kind of at the end of my rope and I'll probably be returning it soon since it doesn't seem like it'll work for me at all.