Question Graphics card isn't working properly on my laptop ?

[revanthY]

Laptop model: Acer Predator Helios 300 PH315 - 53

My laptop's RTX 2060 GPU stopped working after playing Valorant which was copied from my friend's laptop. The device manager recognizes the graphic card but it doesn't work or show up in DXDIAG. Even the NVIDIA control panel doesn't open. I tried reinstalling drivers(also used DDU) and then reinstalled Windows but it did no good.

Service center said that the issue is with the card itself but I am not convinced as the graphics card worked by itself twice after the error without me doing anything. Sometimes it shows the error DPC_WATCHDOG VIOLATION and restarts.Currently I am using my laptop by disabling the graphics from device manager as it sometimes gives BSOD. Any suggestions or help is greatly appreciated.

 

[Lutfij]

Welcome to the forums, newcomer!

Use GPU-Z and see what your GPU's memory size is. Does the card show up in Device Manager with an Error 43? Check and see if the laptop has any BIOS updates pending.

 

[revanthY]

Hello, I checked in GPU-Z and the memory size is 0mb and no currently it doesn't show code 43 in device manager. Although i did see it sometimes before today. The laptop currently has the latest BIOS version.