Question Graphics driver doesn't load or work properly, but I suspect it's not the GPU's fault, details in the description. Help!

sinshock555

Reputable
Feb 23, 2019
10
0
4,510
So I've been having this problem for years without ever figuring out the answer. Sometimes when I boot up the PC, it feels like the graphic driver for my GPU didn't even load, GPU fans don't spin at all, and I get like 10 FPS, and I need to restart the machine for it to work properly again. (Heaven Benchmark before restart: 12FPS, after restart: \~200FPS.)

And another problem is that the occasional crashes (sometimes just straight to black screen then restart, other times freezes then restart, if audio is currently playing, the audio starts to buzz and screech during crashes). And when the PC is back up and running normally again, the Event Viewer announces the following error:

"The description for Event ID 0 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:\\Device\\Video3Error occurred on GPUID: 2b00

The message resource is present but the message was not found in the message table"

These issues happens on/off randomly ever since last year, and it's been driving crazy, cause I can't for the life of me figure out what's wrong. Sometimes it happens continuously, sometimes it takes months before it happens again. I suspect it's my SSD being faulty causing the machine to not recognize the driver properly, and after crashes Steam and other clients loses log in credentials and I have to log in again, but CrystalDiskInfo tells me that all my drive are at 100% health.

Any help will be very appreciated.

My system spec:
CPU: AMD Ryzen 5 5600

Motherboard: MSI Mag B550M Mortar

RAM: Corsair Vengeance LPX 3200Mhz (2x16Gb)

GPU: Gigabyte GeForce RTX 3070 Ti GAMING OC 8G

PSU: Antec Neo ECO NE850G M 80 Plus Gold 850W

My C drive is a western digital black PCIe 3.0 NVME ~250Gb drive, but I can't remember the exact model name. And I'm running programs and games on a Samsung 870 evo 1Tb, a WesternDigital Blue HDD 2Tb to store files. And a cheap Apacer 2.5' SSD that I don't use for anything particular.

I have the latest BIOS and latest Windows update, I'm running Windows 10. I already reinstalled drivers and DDU multiple times
 
Last edited:

Colif

Win 11 Master
Moderator
can you look in reliability history and tell me how many times the GPU is causing crashes.

I had a problem where my GPU drivers would stop working and PC would try to run a 4k monitor on the basic drivers, which resulted in screen turning off.

I have seen things like this before, though in my case it was a mouse to blame. It can be anything attached to the PCI slots, and since that is almost everything in PC, it can be hard to find cause.

what ssd do you have? you forgot to mention it, I would have looked for another test.

Any old parts attached to PC? It could be anything really.
 

sinshock555

Reputable
Feb 23, 2019
10
0
4,510
can you look in reliability history and tell me how many times the GPU is causing crashes.

I had a problem where my GPU drivers would stop working and PC would try to run a 4k monitor on the basic drivers, which resulted in screen turning off.

I have seen things like this before, though in my case it was a mouse to blame. It can be anything attached to the PCI slots, and since that is almost everything in PC, it can be hard to find cause.

what ssd do you have? you forgot to mention it, I would have looked for another test.

Any old parts attached to PC? It could be anything really.
How do I check the reliability history ? Also my C drive is a western digital black PCIe 3.0 NVME ~250Gb drive, but I can't remember the exact model name. And I'm running programs and games on a Samsung 870 evo 1Tb, a WesternDigital Blue HDD 2Tb to store files. And a cheap Apacer 2.5' SSD that I don't use for anything particular.
 

Colif

Win 11 Master
Moderator
How do I check the reliability history ?
can search for it on taskbar, its an application on pc
Hardware errors reported it by it include restarts. I just thought I mention it.

WD drives - run this - https://support-en.wd.com/app/answers/detailweb/a_id/31759/~/download,-install,-test-drive-and-update-firmware-using-western-digital

Samsung - Run magician - https://semiconductor.samsung.com/consumer-storage/support/tools/ (Includes diagnostics)

apacer may not have a tool. Not sure that the utility does - https://www.apacer.com/en/download/personal-downloads/index/software

software tools can't see hardware faults on nvme controller chips. So even if they show okay, its still possible.