"Help and Support" does not work

G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

I am running Windows XP Pro.

"start>Help and Support" stopped working in the last week.

C:\WINDOWS\SYSTEM32\DLLCACHE\helpctr.exe exists
and if I double click it, nothing happens.

Any help will greatly be appreciated.
 
G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

Hi

Please try the following link to Kelly's web site:

"Why doesn't Help and Support work?"
http://www.kellys-korner-xp.com/top10faqs.htm

--

Will Denny
MS-MVP Windows Shell/User
Please reply to the News Groups


"Bractals" <Bractals@discussions.microsoft.com> wrote in message
news:C931BF4F-AF0F-4E23-9D9D-20AFD740AD3F@microsoft.com...
>I am running Windows XP Pro.
>
> "start>Help and Support" stopped working in the last week.
>
> C:\WINDOWS\SYSTEM32\DLLCACHE\helpctr.exe exists
> and if I double click it, nothing happens.
>
> Any help will greatly be appreciated.
 
G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.help_and_support (More info?)

For the Help and Support issue, here is a couple of options starting with a
DLL registration. (Proceed to next method if one fails to resolve the
problem):

Type in Start, Run dialog:

helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
regsvr32 jscript

Fix Windows XP Help - from Doug's site:
http://www.dougknox.com/xp/utils/fix_windows_xp_help.htm

In _nothing_ helps, try reinstalling HelpCenter:

Open %systemroot%\inf folder and locate the PCHealth.inf file (might show as
PCHealth in W.Explorer). Right-click the file and choose "Install". Insert
your XP CD when prompted. If you have a Service Pack installed, be sure to
point to the %Windir%\i386\ServicePackFiles folder, or your slipstreamed XP
CD (if available).

--
Ramesh, Windows XP MVP
http://windowsxp.mvps.org


"Bractals" <Bractals@discussions.microsoft.com> wrote in message
news:C931BF4F-AF0F-4E23-9D9D-20AFD740AD3F@microsoft.com...
>I am running Windows XP Pro.
>
> "start>Help and Support" stopped working in the last week.
>
> C:\WINDOWS\SYSTEM32\DLLCACHE\helpctr.exe exists
> and if I double click it, nothing happens.
>
> Any help will greatly be appreciated.
>
>