Question HELP : I have 2x8GB Ram but only halve (8GB) is usable

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Sep 17, 2019
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Hi, my CPU hardware is :
Motherboard : Gigabyte F2A68HM-DS2 rev 1.1
CPU : AMD a8-7650K
RAM DDR3 : VGEN Platinum 8GB PC 12800 and APACER 8GB DDR3 PC 12800 (2x8GB)
Graphic Card : Radeon R9 270
OS : Windows 7 Ultimate Service Pack 1 (64-bit)
the problem is i have 2x8GB of memory, but only halve (8GB) is usable, can someone help?
i've tried some stuff like changing the boot on MSCONFIG but it's not working.
*** sorry i for some unknown reason i cant post if i insert picture, so i decided to paste the link to the picture instead...

here's some detailed pictures :
picture RAM : View: https://imgur.com/ixdnvhF


1. Computer Properties read 16GB of ram, but only 8GB is usable:
View: https://imgur.com/q4CiFyM


2. DXDIAG
View: https://imgur.com/t7xtERx


3. TASK MANAGER only read halve (8GB)
View: https://imgur.com/MJMZQOp


4. BIOS Only read 8GB
View: https://imgur.com/izVEAlN

View: https://imgur.com/py1SlqI


5. CPU-Z Informations :
View: https://imgur.com/z3j8pvq

View: https://imgur.com/wCbsjPa

View: https://imgur.com/8PMD3AR

View: https://imgur.com/SZ0fJxY

View: https://imgur.com/2qalfk4


Thanks in advance...
 
Last edited:

Mrgr74

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Sep 2, 2019
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Hi Inverse88,

(None of your links are opening for me) It looks like you have 2 different strips of RAM installed. There is the possibility that they don't want to play together and so only 1 is showing up. Have you tried having only 1 strip in at a time and testing? There is also the chance that 1 of the sticks is bad.
 
Reactions: inverse88
Sep 17, 2019
3
0
10
0
Hi Inverse88,

(None of your links are opening for me) It looks like you have 2 different strips of RAM installed. There is the possibility that they don't want to play together and so only 1 is showing up. Have you tried having only 1 strip in at a time and testing? There is also the chance that 1 of the sticks is bad.
Hello, i've changed the link of pictures to another website, can you please confirm if able to see them or not sir? thanks a lot...
 

Mrgr74

Upstanding
Sep 2, 2019
318
69
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Hello, i've changed the link of pictures to another website, can you please confirm if able to see them or not sir? thanks a lot...
No, I can't view those links either. Sorry. :( However, it's more than likely on my end and not yours as my works network has strict allowances. Another member here will be along shortly and will look at the pics and advise. In the meantime, Try doing as I mentioned above and let us know if it works.
 
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