Question Help Please

[Corbin8756]

Hey everyone so my cousin was messing with my PC when i didn't know it and now my PC is running Microsoft basic graphic instead of what was on my PC i had AMD integrated graphics and i had the GPU tab in task manager and now i don't i have tried to re-download drivers and i still don't have the AMD integrated graphics i cant even download the AMD Adrenalin app and i can't play any of my games can someone help me please.

 

[Corbin8756]

i still got the error

 

[COLGeek]

When you access your BIOS, on the summary page, is the CPU properly identified?

 

[Corbin8756]

how do i check if its properly identified

 

[COLGeek]

Usually the very first page of the BIOS tells you what you have.

You can also use an app like CPU-Z to identify the CPU and GPU-Z to identify the GPU (once drivers are installed).

 

[Corbin8756]

I went to BIOS and it had my CPU listed correctly

 

[COLGeek]

To verify, you completely reinstalled Windows via USB. Did you remove all of the previous partitions as described in the guide posted earlier?

When did you last reset the BIOS to default settings?

 

[Corbin8756]

To verify, you completely reinstalled Windows via USB. Did you remove all of the previous partitions as described in the guide posted earlier?

When did you last reset the BIOS to default settings?

not through a usb i

To verify, you completely reinstalled Windows via USB. Did you remove all of the previous partitions as described in the guide posted earlier?

When did you last reset the BIOS to default settings?

a few days ago

 

[COLGeek]

Reset now, please. Then start Windows.

Run Windows Update. Does it identify any driver updates? If so, install all of them.

not through a usb i

How then?

 

[Corbin8756]

So i reset to default in BIOS and i have some windows updates

How then?

i backed up from my c drive then extracted it and then created a 8gb tab for windows then installed it to there then went to BIOS and reinstalled windows through there and it reinstalled windows

 

[COLGeek]

After all the updates are completed, restart, even if not directed to.

Then once in Windows, open Device Manager, view, show hidden devices. What all is listed under display adapters?

 

[Corbin8756]

the only thing there is still the windows basic

 

[COLGeek]

Prior to whatever your cousin did, had you been overclocking anything on your mini-PC (CPU, GPU, memory)?

 

[Corbin8756]

overclocking?

sorry im really dumb with this type of thing

 

[COLGeek]

overclocking?

Making components go faster than their normal settings. I'll take that as a no.

In Device Manager, go to display adapters and select the Windows Basic adapter. What happens when you select update driver?

 

[Corbin8756]

yeah no i have no idea how to do that the only thing i did is put my pc in priorities paformance

 

[Corbin8756]

it give me a option to auto check for drivers or search computer for drivers

 

[COLGeek]

Try the auto check

 

[Corbin8756]

so i just asked my cousin again and he said he accidentally uninstalled the amd intergraded graphics when he was messing around in device manager

 

[Corbin8756]

Try the auto check

it said there all up to date

 

[COLGeek]

Lets try something. Also, via Device Manager/Display adapters, right click on the Windows Basic and select uninstall device. Restart once completed or prompted.

 

[Corbin8756]

ok so i did that

 

[COLGeek]

Try a fresh download and install of these:

https://www.amd.com/en/support/down...yzen/ryzen-3000-series/amd-ryzen-5-3550h.html

Run as administrator when opening the installer.

 

[Corbin8756]

ok so i did that and i got to the point were io get the error and in automatically put the Microsoft windows basic adaptor back

 

[COLGeek]

I expected the Windows basic adapter part, but was hoping the installer would do its thing. I am completely stumped, aside from your CPU being defective (it houses your video adapter) I don't know what else to do.

I did reach out to the moderation team to see if anyone has any new ideas. If so, you'll likely see them join the thread.

Was your cousin trying to fix this same problem, at least sort of?

 

[Corbin8756]

so he said he seen that my drivers were outdated and if wouldnt let him download then and then he did the ddu and then uninstalled the amd intergraded grphics for some reason