Question Help troubleshooting - CPU swap

[Marcels00]

Hi everyone,

I recently upgraded my CPU from Ryzen 3 2200g to Ryzen 5 5600 and since then my PC started randomly rebooting giving me a WHEA-logger errors. The crashes became more and more frequent until the PC stopped displaying anything, even BIOS. I reset the mobo with CMOS today and it seemed to have fixed the no display issue but I'm still getting random crashes. I have tried troubleshooting for the past two weeks, while also replacing the SSD and PSU on the way (both were old and crappy), so I ruled those out now. Before replacing the CPU I updated the BIOS version which was necessary to run the 5000 series and it worked fine with the old Ryzen 3. I tested both the GPU and the new CPU with OCCT and both ran for over an hour with temps under 80C. I'm quite a noob when it comes to hardware and my google searches are no longer helpful. I was hoping that some experts here could help me with pinpointing the issue.

My specs:
CPU: Ryzen 5 5600
GPU: GTX 1050Ti
Mobo: Gigabyte B450M DS3H v2
Power supply: MSI MAG A650BN
RAM: 2 x 8GB Corsair Vengance 3000 MHz DDR4

This was the last WHEA-logger I got (while writing this post):
A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 5

Thank you

 

[Lutfij]

Welcome to the forums, newcomer!

Mobo: Gigabyte B450M DS3H v2
For the sake of relevance, can you state what BIOS version you'd flashed onto? Speaking of which, Gigabyte are the only motherboard brand out there, apart from ASRock, that have a specific set of instructions prior to perform a BIOS update, whereby you need to either update the BIOS versions prior or the chipset drivers or both, in conjunction.

Is the processor brand new or used? Bent or broken pins?

Moved thread from Components section to Systems section.

 

[beyondlogic]

Hi everyone,

I recently upgraded my CPU from Ryzen 3 2200g to Ryzen 5 5600 and since then my PC started randomly rebooting giving me a WHEA-logger errors. The crashes became more and more frequent until the PC stopped displaying anything, even BIOS. I reset the mobo with CMOS today and it seemed to have fixed the no display issue but I'm still getting random crashes. I have tried troubleshooting for the past two weeks, while also replacing the SSD and PSU on the way (both were old and crappy), so I ruled those out now. Before replacing the CPU I updated the BIOS version which was necessary to run the 5000 series and it worked fine with the old Ryzen 3. I tested both the GPU and the new CPU with OCCT and both ran for over an hour with temps under 80C. I'm quite a noob when it comes to hardware and my google searches are no longer helpful. I was hoping that some experts here could help me with pinpointing the issue.

My specs:
CPU: Ryzen 5 5600
GPU: GTX 1050Ti
Mobo: Gigabyte B450M DS3H v2
Power supply: MSI MAG A650BN
RAM: 2 x 8GB Corsair Vengance 3000 MHz DDR4

This was the last WHEA-logger I got (while writing this post):
A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 5

Thank you

revert to previous bios using q flash.

View: https://www.youtube.com/watch?v=YVHa46UoM0A


gigabyte says following

Here are a few important points to remember before you start:
1. Get a USB 2.0 flash drive smaller than 16GB and formatted as FAT32.

2. Download and extract the latest BIOS file from the website and rename the biggest file to "gigabyte.bin", and then save it onto the USB drive.

3. You can use Q-flash without the CPU and VGA and RAM. But if you've already installed them, you don't need to take them out.4. Use Q-Flash to update the BIOS.

update your motherboard drivers to lastest version all of them.

AMD Chipset Driver

OS: Windows 11 64bit,Windows 10 64bit
[5.11.02.217]
63.61 MB
Jan 03, 2024

https://download.gigabyte.com/FileL...02.217.zip?v=23b6590b0ca5ad35b15fbb5a664ddf48


make sure all board drivers are up to date before trying a new driver install.

https://www.gigabyte.com/Motherboard/B450M-DS3H-V2-rev-1x/support#support-dl-driver-audio

 

[williamjeremiah]

Be sure your RAM is in the correct slots.
For your specific motherboard, DDR4_1 & DDR4_2 should be used for two DIMMS.
~

Error Type: Cache Hierarchy Error

 

[Marcels00]

Welcome to the forums, newcomer!

Mobo: Gigabyte B450M DS3H v2
For the sake of relevance, can you state what BIOS version you'd flashed onto? Speaking of which, Gigabyte are the only motherboard brand out there, apart from ASRock, that have a specific set of instructions prior to perform a BIOS update, whereby you need to either update the BIOS versions prior or the chipset drivers or both, in conjunction.

Is the processor brand new or used? Bent or broken pins?

Moved thread from Components section to Systems section.

I'd flashed onto F67d from F60 and updated the chipset drivers in that order. Later I installed a fresh version of Windows 11 on the new drive and updated the chipset drivers again.

The processor is brand new and there's no bent or broken pins.

 

[Marcels00]

Be sure your RAM is in the correct slots.
For your specific motherboard, DDR4_1 & DDR4_2 should be used for two DIMMS.
~

Error Type: Cache Hierarchy Error

Thank you for this, seems like my RAM was in correct slots already but I reseated them just to make sure.

 

[Marcels00]

revert to previous bios using q flash.

View: https://www.youtube.com/watch?v=YVHa46UoM0A


gigabyte says following

Here are a few important points to remember before you start:
1. Get a USB 2.0 flash drive smaller than 16GB and formatted as FAT32.

2. Download and extract the latest BIOS file from the website and rename the biggest file to "gigabyte.bin", and then save it onto the USB drive.

3. You can use Q-flash without the CPU and VGA and RAM. But if you've already installed them, you don't need to take them out.4. Use Q-Flash to update the BIOS.

update your motherboard drivers to lastest version all of them.

AMD Chipset Driver

OS: Windows 11 64bit,Windows 10 64bit
[5.11.02.217]
63.61 MB
Jan 03, 2024

https://download.gigabyte.com/FileL...02.217.zip?v=23b6590b0ca5ad35b15fbb5a664ddf48


make sure all board drivers are up to date before trying a new driver install.

https://www.gigabyte.com/Motherboard/B450M-DS3H-V2-rev-1x/support#support-dl-driver-audio

Thank you for the reply,
Should I revert back to the version I had (F60) or install the lowest compatible version with my new processor as stated on gigabyte's website (F62)?

UPDATE: I reverted back to F62 and installed all the newest drivers, the problem still persists.

 

[williamjeremiah]

Power supply: MSI MAG A650BN

This is the "crappy" psu, correct ?
And personally, I always go with the latest bios available.
If you don't have this set already, disable PCI-E power saving in your current Windows Power Plan.

I suggest using the Gigabyte APP Center utility, available here:
https://www.gigabyte.com/Motherboard/B450M-DS3H-V2-rev-1x/support#support-dl-utility
to keep chipset and other drivers updated.
Caveats: Always Run as Administrator & When checking for updates, uncheck NIS and Realtek Dragon before proceeding.
Also try disabling Kernel-mode Hardware-enforced Stack Protection.
It's located at Windows Security > Device Security > Then click "Core isolation details"

 

[williamjeremiah]

If you want less issues in the future, spend a little more on the PSU.

 

[Marcels00]

This is the "crappy" psu, correct ?

No this the replacement, the old one was really cheap without an 80+ certificate, that's why I thought it was causing problems.

Both of the settings you mentioned were already disabled and the gigabyte app recommended a chipset driver, which I installed but it didn't help as the pc keeps rebooting.

 

[williamjeremiah]

Only thing left I can think of would be to make sure PBO is disabled.
And also try it without an OC on the memory.
So use whatever it defaults at before setting an EXPO profile.

 

[beyondlogic]

No this the replacement, the old one was really cheap without an 80+ certificate, that's why I thought it was causing problems.

Both of the settings you mentioned were already disabled and the gigabyte app recommended a chipset driver, which I installed but it didn't help as the pc keeps rebooting.

try 1 stick in slot 2 from the cpu it could be the corsair memory i personally dont use corsair memory for gigabyte but

KLEVV BOLT X DDR4 16GB (2x 8GB) 3600MHz CL18 Gaming Memory RAM kit XMP 2.0 Non-RGB High Performance Overclocking 18-22-22-42​

ran fine on a similar board to yours.