[SOLVED] Help with Slow Mac! Ran EtreCheck Posted results!

[jillybean88]

Can someone possibly help me with serious beach balling issues....My mom recently gave me her Mac Pro 13in mid 2012 because she stated it doesn't work quick enough, mind you she know NOTHING about computers and only goes on facebook and checks her emails(while doing those simple tasks she downloads EVERYTHING that may say click here or when a pop up occurs. She has what I call click everything I see disease lol). I have downloaded and ran EtreCheckPro and posted my results below. Any info that can point me in the right direction to possibly speed up the computer. I'm a windows girl and honestly I'm not to familiar with Mac's operating system. Any help will be greatly appreciated!!!


ResultsEtreCheck version: 5.1 (5A022)
Report generated: 2019-01-05 22:48:10
Download EtreCheck from https://etrecheck.com
Runtime: 6:49
Performance: Below Average

Problem: Beachballing

Major Issues:
    Anything that appears on this list needs immediate attention.

    No Time Machine backup - Time Machine backup not found.

Minor Issues:
    These issues do not need immediate attention but they may indicate future problems.

    Upgradeable hard drive - This machine’s hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance.
    Upgradeable RAM - This machine has upgradeable RAM that would help its performance.
    Out of RAM - This machine is running short on RAM and has a mechanical hard drive, reducing the speed of the virtual memory system.
    High battery cycle count - Your battery may be losing capacity.
    Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.
    Low performance - EtreCheck report took over 5 minutes to run. This is unusual.
    32-bit Apps - This machine has 32-bits apps that may have problems in the future.
    Abnormal shutdown - Your machine shut down abnormally.
    Limited drive access - More information may be available with Full Drive Access.

Hardware Information:
    MacBook Pro (13-inch, Mid 2012)
    MacBook Pro Model: MacBookPro9,2
    1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core
    4 GB RAM - Upgradeable
    BANK 0/DIMM0 - 2 GB DDR3 1600 ok
    BANK 1/DIMM0 - 2 GB DDR3 1600 ok
    Battery: Health = Normal - Cycle count = 844

Video Information:
    Intel HD Graphics 4000 - VRAM: 1536 MB
    Color LCD 1280 x 800

Drives:
    disk0 - APPLE HDD HTS547550A9E384 500.11 GB (Mechanical - 5400 RPM)
    Internal SATA 3 Gigabit Serial ATA
        disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
        disk0s2 [APFS Container] 499.90 GB
            disk1 [APFS Virtual drive] 499.90 GB (Shared by 4 volumes)
                disk1s1 - Macintosh HD (APFS) (Shared - 18.56 GB used)
                disk1s2 - Preboot (APFS) [APFS Preboot] (Shared - 24 MB used)
                disk1s3 - Recovery (APFS) [Recovery] (Shared - 514 MB used)
                disk1s4 - VM (APFS) [APFS VM] (Shared - 3.22 GB used)

Mounted Volumes:
    disk1s1 - Macintosh HD 499.90 GB (477.42 GB free)
        APFS
        Mount point: /

    disk1s4 - VM [APFS VM] (Shared - 3.22 GB used)
        APFS
        Mount point: /private/var/vm

Network:
    Interface en0: Ethernet
    Interface fw0: FireWire
    Interface en1: Wi-Fi
        
    Interface en3: Bluetooth PAN
    Interface bridge0: Thunderbolt Bridge

System Software:
    macOS Mojave 10.14.2 (18C54)
    Time since boot: About 2 days

Security:
    GatekeeperEnabled
    System Integrity ProtectionEnabled

Unsigned Files:
    Launchd: /Library/LaunchDaemons/com.GeoComply.AutoUpdate.plist
        Executable: /Library/Application Support/GeoComply/Update/GeoComplyUpdate '--config=/Library/Application Support/GeoComply/Update/GeoComplyUpdate.xml'
        Details: Exact match found in the whitelist - probably OK

32-bit Applications:
    One 32-bit app

System Launch Agents:
    [Not Loaded] 16 Apple tasks
    [Loaded] 187 Apple tasks
    [Running] 95 Apple tasks
    [Other] One Apple task

System Launch Daemons:
    [Not Loaded] 34 Apple tasks
    [Loaded] 194 Apple tasks
    [Running] 106 Apple tasks
    [Other] One Apple task

Launch Daemons:
    [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-11-29)
    [Running] com.GeoComply.PlayerLocationCheck.Service.plist (Geocomply USA, Inc. - installed 2018-08-21)
    [Loaded] com.GeoComply.AutoUpdate.plist (? e8ade1fd - installed 2018-08-21)

User Login Items:
    iTunesHelper.app (Apple - installed 2018-11-30)
         (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Internet Plug-ins:
    FlashPlayer-10.6: 32.0.0.101 (installed 2018-12-09)
    QuickTime Plugin: 7.7.3 (installed 2018-11-30)
    PlayerLocationCheck: 1.0.1.2 (installed 2018-08-21)
    Flash Player: 32.0.0.101 (installed 2018-12-09)
    PepperFlashPlayer: 32.0.0.101 (installed 2018-12-09)

3rd Party Preference Panes:
    Flash Player (installed 2018-11-29)
    Player Location Check (installed 2018-08-21)

Time Machine:
    Time Machine Not Configured!

Performance:
    System Load: 1.16 (1 min ago) 0.81 (5 min ago) 0.71 (15 min ago)
    Nominal I/O speed: 0.66 MB/s
    File system: 61.66 seconds
    Write speed: 82 MB/s
    Read speed: 85 MB/s

CPU Usage:
    Type Overall
    System 2 %
    User 4 %
    Idle 94 %

Top Processes by CPU:
    Process (count) CPU (Source - Location)
    WindowServer 12.10 % (Apple)
    EtreCheckPro 6.16 % (Etresoft, Inc.)
    kernel_task 1.70 % (Apple)
    System Information 0.44 % (Apple)
    deleted 0.28 % (Apple)

Top Processes by Memory:
    Process (count) RAM usage (Source - Location)
    EtreCheckPro 434 MB (Etresoft, Inc.)
    com.apple.WebKit.WebContent (7) 309 MB (Apple)
    kernel_task 201 MB (Apple)
    mdworker_shared (7) 99 MB (Apple)
    System Information 67 MB (Apple)

Top Processes by Network Use:
    Process Input / Output (Source - Location)
    mDNSResponder 161 MB / 82 MB (Apple)
    netbiosd 9 MB / 3 MB (Apple)
    SystemUIServer 0 B / 138 KB (Apple)
    apsd 4 KB / 3 KB (Apple)
    kernel_task 0 B / 0 B (Apple)

Virtual Memory Information:
    Available RAM 748 MB
    Free RAM 17 MB
    Used RAM 3.27 GB
    Cached files 731 MB
    Swap Used 137 MB

Software Installs (past 30 days):
    Install Date Name (Version)
    2018-12-09 Adobe Flash Player (32.0.0.101)
    2018-12-09 Gatekeeper Configuration Data (157)
    2018-12-09 playMGMpoker (1.0)
    2018-12-09 Safari (12.0.2)
    2018-12-09 Adobe Pepper Flash Player (32.0.0.101)
    2018-12-12 XProtectPlistConfigData (2101)
    2018-12-12 Security Update 2018-003 (10.13.6)
    2019-01-01 MRTConfigData (1.38)
    2019-01-03 Picture Collage Maker 3 Lite (3.7.3)
    2019-01-03 Filters for Photos (1.0.0)
    2019-01-03 OS Cleaner (3.1.2)
    2019-01-03 Fotor Photo Editor (3.5.1)

Diagnostics Information (past 7 days):
    2019-01-03 23:53:42 storeassetd Crash
        /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Resources/storeassetd
        
        dyld3 mode
        *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSDictionaryM setObject:forKeyedSubscript:]: key cannot be nil'
        terminating with uncaught exception of type NSException
        abort() called


    2019-01-03 19:13:20 Last Shutdown Cause: 3 - Hard shutdown

    2019-01-03 17:03:37 Mail.app Crash
        /Applications/Mail.app
        
        dyld3 mode
        *** Terminating app due to uncaught exception 'NSInvalidArgumentException', reason: '*** -[__NSDictionaryM setObject:forKeyedSubscript:]: key cannot be nil'
        terminating with uncaught exception of type NSException
        abort() called


    2019-01-01 17:55:27 WebKitPluginHost.app Crash
        /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebKitLegacy.framework/Versions/A/WebKitPluginHost.app
        
        dyld3 mode


    2019-01-01 05:20:04 Safari.app Crash
        /Applications/Safari.app


End of report

 

[The_Prophecy]

From the report, it seems like it's a simple case of older hardware trying to run a newer OS. As it mentions near the top, replacing the hard drive with an SSD would likely do that system a lot of good. To reinstall MacOS, download a copy of MacOS from the App Store and use it to create a bootable USB flash drive. 9to5Mac has a good article showing you how to do this if you've never done it before: https://9to5mac.com/2018/10/22/how-to-create-macos-mojave-usb-installer-easy-video/. Keep in mind that you will need a flash drive that is 8GB or larger.

And if you don't want to spend money on a new SSD, even backing up your mom's data and reinstalling MacOS on that Mac may help a lot with the performance, especially if the machine got to Mojave by way of OS upgrades instead of a wipe and fresh install.

 

[NightHawkRMX]

If that machine uses a SATA HDD (very likely) you could replace the aging 5400rpm HDD with an SSD and reinstall mac os on it using the steps above. For an ssd upgrade i would buy a 500gb Crucial MX500 SSD. These drives are like $60 and will speed up that mac a lot. Also from the report it seems your laptop is running out of ram. You could install 8gb of ram to help aswell, however the ssd will help with quick page files.
Here is a link to that ssd: https://www.amazon.com/Crucial-MX500-500GB-NAND-Internal/dp/B0786QNS9B/ref=asc_df_B0786QNS9B/?tag=hyprod-20&linkCode=df0&hvadid=309818716690&hvpos=1o3&hvnetw=g&hvrand=11283186520111353432&hvpone=&hvptwo=&hvqmt=&hvdev=m&hvdvcmdl=&hvlocint=&hvlocphy=9006686&hvtargid=aud-465585855334la-412309948690&psc=1