Help

[blahblahblah123]

i have an hp laptop & my login screen will not pop up at the start up. i've tried recovering it multiple times & still nothing. what should i do? help! please? :]

 

[digitalprospecter]

Does your computer startup normally, but just doesn't ask you to logon, or does it just hang before reaching the logon screen?

You can also try starting up in Safe Mode with Networking Support as follows:

Restart your computer in 'Safe Mode with Networking Support'.
(To do this: Power on your computer and start tapping the F8 key at the top of your keyboard rapidly until the Windows Start Menu appears. Then select the Safe Mode with Networking Support menu option and press the Enter key)

Open your web browser and go to www.malwarebytes.org

Download their free malwarebytes program from their main page

Install the program on your computer and run it.

Update the Malwarebytes program and do a full scan.
(You may be asked to restart. Do so, but use F8 key to return to Safe Mode)

Let us know the results of the scan and whether or not any symptoms persist and we will troubleshoot deeper.

Cheers!

 

[blahblahblah123]

it starts up but the log on screen never shows up. it just stays black. and i have tried using safe mode and i hate it! it really doesnt let me do anything.

i will try using the website and update you guys.


toodles! :]

 

[digitalprospecter]

<grin> Safe Mode is not for general use, you don't have to like it. It is a troubleshooting mode that allows us to fix problems like yours. Now that we know you can get in there, there are a lot of things we can do to help you fix your problem.

First step, let us know how the malware scan goes.

Cheers!