Question Hey i'm having blue screens and could use some help.

[khelthar]

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff8018dcd1d7b, 0xfffff486935b76a8, 0xfffff486935b6ef0). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 0d82d665-6fb3-4614-b230-3ba2633d8b68.

Problem signature
Problem Event Name: BlueScreen
Code: 1000007e
Parameter 1: ffffffffc0000005
Parameter 2: fffff8018dcd1d7b
Parameter 3: fffff486935b76a8
Parameter 4: fffff486935b6ef0
OS version: 10_0_17134
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.17134.2.0.0.768.101
Locale ID: 1033

Extra information about the problem
Bucket ID: AV_bckd!unknown_function

also, the blue screen said
SYSTEM THREAD EXCEPTION NOT HANDLED
What failed: bckd.sys

 

[rgd1101]

malware scan?
or uninstall this software?
https://superuser.com/questions/698...l-k9-web-protection-without-k9-admin-password

 

[khelthar]

that k9-software I've had forever and the issues have been progressively been getting worse over the last few weeks, I did do a malware scan already with no problems there.