Question HP Desktop model 750-177c x64 based will not read/write from/to CD-Rom SU-208gb

Aug 4, 2020
4
0
10
0
HP Desktop model 750-177c x64 based will not read/write from/to CD-Rom SU-208gb

Operating System: Microsoft Windows 10 (64-Bit)

CD-ROM Drive (internal)

Media Loaded No
Media Type DVD Writer
Name hp CDDVDW SU-208GB
Manufacturer (Standard CD-ROM drives)
Status OK
Transfer Rate -1.00 kbytes/sec
SCSI Target ID 0
PNP Device ID SCSI\CDROM&VEN_HP&PROD_CDDVDW_SU-208GB\4&3B8E2786&1&010000
Driver C:\WINDOWS\SYSTEM32\DRIVERS\CDROM.SYS (10.0.20180.1000, 192.00 KB (196,608 bytes), 07/26/20 7:26 AM)


Attempts to diagnose/ correct / repair:


  • Tested with multiple CDs and DVDs, both with and without data.
  • Failed on the most recent Windows 10 GA with all Windows updates as well as Windows Insider Build 20180, all cd and dvd media worked on HP laptop running standard Windows GA
  • Delete device driver. Reboot – no impact. Still failing in exact same way.
  • No error codes on device. Device status always say “This device is working properly”
  • Driver Details: Microsoft, 06/21/06, V 10.0.20180.1000. signer MS
  • Events log:
Device SCSI\CdRom&Ven_hp&Prod_CDDVDW_SU-208GB\4&3b8e2786&1&010000 was migrated.​
Last Device Instance Id: SCSI\CdRom&Ven_hp&Prod_CDDVDW_SU-208GB\4&3b8e2786&1&010000​
Class Guid: {4d36e965-e325-11ce-bfc1-08002be10318}​
Location Path:​
Migration Rank: 0x0​
Present: false​

  • Deleted SATA control device driver, rebooted, installed default SATA device driver. Rebooted, no impact. Still failing.
  • Tried to re-assign CD-rom driver to F: Rebooted, no impact. Still failing.
  • Downloaded from Windows Catalog most current version of SATA control device driver. Rebooted, no impact. Still failing.
  • Ran HP hardware diagnostics. Test always fails at 1% saying no media in reader
  • When you view My Computer and with a cd or dvd loaded, you can see the CR-Rom device, and if you click on properties with any cd or dvd loaded, it says Used Space 0 bytes, Free space 0 bytes, Capacity 0 bytes.
  • if you double click on device, with any cd or dvd loaded, it says “Please insert a disc into drive F:”
  • Booted into safe mode, tried various tests above, still failed.
  • Confirmed Bios up to date, AMI A0. 20 10/18/2018
  • Windows Updates offers no upgrades.
  • Cleaned lens on opened DVD/CD hardware tray - no help
Any help MUCH appreciated!!!


Kevin
 
Last edited:
Aug 4, 2020
4
0
10
0
firmware of the DVD writer is up to date? SD03 Rev.A
https://support.hp.com/ie-en/drivers/selfservice/swdetails/hp-envy-750-100-desktop-pc-series/8499646/model/8901961/swItemId/cp-161106-2

Intel management engine (intel ME) is up to date as well?
1) I tried to download and install driver from SP74822.exe from the link you posted. It does not appear to extract anything or create any files / directories.

2) I'm also not sure how to check status / version of Intel management engine (intel ME).

Thanks for the suggestions.
 
Aug 4, 2020
4
0
10
0
Tried to "install" whatever was in SP74822. Screen flashed and then returned to where I was. Following reboot, device manager showed no change in driver version or information related to cd-rom. CD-rom DVD still fails exactly as described in initial post.

Also downloaded and install IME. Rebooted. Then found an update to IEM, downloaded and installed. Rebooted. CD-rom DVD still fails exactly as described in initial post.
 

ASK THE COMMUNITY