HP psc 750 scanner not connecting

[Guest]

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

I have a HP 735 all in one which has been working fine.
I assume that after upgrading to PS 2 I now have a problem.
The printer and copier work fine.
On attempting to scan I, get a message, scanner cannot connect to PC.
I have found reference to the problem at HP site and it redirects to MS see
http://support.microsoft.com/default.aspx?scid=kb;en-us;867780
can anyone direct me to the place I may access the "hotfix" referred to
please.
Regards, Bob.

 

[Guest]

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

If it's a hotfix you must call Microsoft. They will confirm that you need
it and you will be emailed a link to download the fix. There is no charge
for this.
--
Cari (MS-MVP)
Printing & Imaging

"Sweet and Sour" <SweetandSour@discussions.microsoft.com> wrote in message
news:0BD876AB-29A7-45EB-8B84-A187D78228AF@microsoft.com...
>I have a HP 735 all in one which has been working fine.
> I assume that after upgrading to PS 2 I now have a problem.
> The printer and copier work fine.
> On attempting to scan I, get a message, scanner cannot connect to PC.
> I have found reference to the problem at HP site and it redirects to MS
> see
> http://support.microsoft.com/default.aspx?scid=kb;en-us;867780
> can anyone direct me to the place I may access the "hotfix" referred to
> please.
> Regards, Bob.
>