Hello
Can you please confirm if you already tried this:
* Right-click the Speaker icon from the Notification Area
* Click Sounds
* Go to the Playback tab
* Select your headphone
* Click Set Default
* Get to the Recording tab
* Select your headphone (or the microphone it has, if that's in the list instead of the headphone itself)
* Click Set Default
* Click OK and see if the issue is fixed
If the problem persists, type Find and fix audio playback problems, press Enter, and follow the on-screen instructions from the to troubleshoot the audio issue.
If the headphone is still not recognized, you can go to Device Manager, right-click your computer name from the top, and click Scan for hardware changes to allow Windows to automatically detect and install the required driver of any new hardware device.
Cheers!!