Question I have a ton of packet loss i need help fixing it

[Wade Wilfong]

In Fortnite i get about 10% packet loss on my own servers. What should i so to fix it i just got a new router too.
I dont know what to do my router is a Comtrend Wireless Gateway Model VR - 3060

https://imgur.com/a/MHu2GMt

https://imgur.com/a/gKokGOU

View: https://imgur.com/a/gKokGOU

 

[Ralston18]

Hop #2 ?

Update your post to include some description/diagram that shows your routers/servers.

What do you have and how is it all connected?

Who has full admin rights to the routers and servers?

 

[Wade Wilfong]

Ethernet, The Service provider has the full admin rights. My ping is normal but my packet loss makes it high.

 

[Ralston18]

What is your router connected to?

 

[Wade Wilfong]

What is your router connected to?

What do you mean ethernet?

 

[Ralston18]

Normal connectivity will be similar to the following line diagram:

ISP ----> Modem --- Ethernet --->[WAN] Router [LANs] ----> Ethernet cable ----> Wired network devices

Connection between ISP and Modem is likely coax cable or DSL (telephone) cable.

In some installations the Modem and Router are combined (Combo) into one device.

If the Modem/Router or Router support wireless then you will also have ~~~~ wireless ~~~> Wireless devices.

Edit/correct my line diagram as necessary. Include the make and model for all connected devices.

There could be other components: splitters/filters (from ISP), switches, wall outlets, etc..

 

[Wade Wilfong]

Normal connectivity will be similar to the following line diagram:

ISP ----> Modem --- Ethernet --->[WAN] Router [LANs] ----> Ethernet cable ----> Wired network devices

Connection between ISP and Modem is likely coax cable or DSL (telephone) cable.

In some installations the Modem and Router are combined (Combo) into one device.

If the Modem/Router or Router support wireless then you will also have ~~~~ wireless ~~~> Wireless devices.

Edit/correct my line diagram as necessary. Include the make and model for all connected devices.

There could be other components: splitters/filters (from ISP), switches, wall outlets, etc..

Sorry for late reply but i still have this prroblem i dont really know im guessing ISP > Modem > Router im sorry i dont know much about this i just know i have a problem ever since i got my new router.

 

[Ralston18]

On your computer, run "ipconfig /all" (without quotes) via the Command Prompt.

Post the results.

 

[Wade Wilfong]

On your computer, run "ipconfig /all" (without quotes) via the Command Prompt.

Post the results.

Microsoft Windows [Version 10.0.18362.900]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\Users\NotWade>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : DESKTOP-CIICPNP
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : Home

Ethernet adapter Ethernet 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Speedify Virtual Adapter
Physical Address. . . . . . . . . : 00-FF-59-B0-0F-8A
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet 2:

Connection-specific DNS Suffix . : Home
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller #2
Physical Address. . . . . . . . . : E0-D5-5E-D2-DF-88
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::ec9b:6379:c61d:e19e%3(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, June 19, 2020 10:30:19 AM
Lease Expires . . . . . . . . . . : Saturday, June 20, 2020 10:30:49 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 585160030
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-23-B5-80-87-E0-D5-5E-D2-DF-88
DNS Servers . . . . . . . . . . . : 74.123.72.4
74.123.74.4
NetBIOS over Tcpip. . . . . . . . : Enabled

 

[Ralston18]

Run "tracert 8.8.8.8" via the Command Prompt and post the results.

 

[Wade Wilfong]

Run "tracert 8.8.8.8" via the Command Prompt and post the results.

Microsoft Windows [Version 10.0.18362.900]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\Users\NotWade>tracert 8.8.8.8

Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms COMTREND [192.168.1.1]
2 * * * Request timed out.
3 86 ms 75 ms 66 ms 10.10.10.1
4 151 ms 88 ms 89 ms 204.111.0.249
5 85 ms 77 ms 86 ms 204.111.0.65
6 150 ms 126 ms 127 ms 108.170.229.244
7 32 ms 31 ms 32 ms 216.239.48.177
8 131 ms 141 ms 130 ms dns.google [8.8.8.8]

Trace complete.

 

[Wade Wilfong]

Run "tracert 8.8.8.8" via the Command Prompt and post the results.

Microsoft Windows [Version 10.0.18362.900]
(c) 2019 Microsoft Corporation. All rights reserved.

C:\Users\NotWade>tracert 8.8.8.8

Tracing route to dns.google [8.8.8.8]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms COMTREND [192.168.1.1]
2 * * * Request timed out.
3 86 ms 75 ms 66 ms 10.10.10.1
4 151 ms 88 ms 89 ms 204.111.0.249
5 85 ms 77 ms 86 ms 204.111.0.65
6 150 ms 126 ms 127 ms 108.170.229.244
7 32 ms 31 ms 32 ms 216.239.48.177
8 131 ms 141 ms 130 ms dns.google [8.8.8.8]

Trace complete.

 

[Ralston18]

What make and model device (modem) is connected to the router?

 

[Wade Wilfong]

What make and model device (modem) is connected to the router?

What do you mean?

 

[Ralston18]

For most people an internet connection contains multiple devices and connections.

Generic "line diagram":

ISP -----> Modem ----ethernet cable ----->[WAN port] Router [LAN ports (4)]---Ethernet cable ---> wired devices and also

wireless> Wireless devices.

Sometimes the modem and router are combined as a single physical device.

By knowing what devices (modems, routers, switches, etc.) are installed we may be able to identify some misconnection or misconfiguration via the applicable User Guides/Manuals.

What I can determine thus far is that your router has a commonly used IP address of 192.168.1.1 and that router is assigned the IP address of 192.168.1.2 to your computer.

Does the following link match/show your router?

https://us.comtrend.com/wp-content/uploads/2016/05/DS-VR-3060_V1.0.4.pdf

So for your setup I would expect an incoming line that goes to a "splitter" (or "filter") that divides the incoming wire into one wire going to your router and a second wire going to your telephones.

Also realized that you mentioned "servers" - plural. How many servers and how are they configured? DHCP, Static?

Are you able to run "arp -a" via the Command Prompt and post the results?

 

[Wade Wilfong]

For most people an internet connection contains multiple devices and connections.

Generic "line diagram":

ISP -----> Modem ----ethernet cable ----->[WAN port] Router [LAN ports (4)]---Ethernet cable ---> wired devices and also

wireless> Wireless devices.

Sometimes the modem and router are combined as a single physical device.

By knowing what devices (modems, routers, switches, etc.) are installed we may be able to identify some misconnection or misconfiguration via the applicable User Guides/Manuals.

What I can determine thus far is that your router has a commonly used IP address of 192.168.1.1 and that router is assigned the IP address of 192.168.1.2 to your computer.

Does the following link match/show your router?

https://us.comtrend.com/wp-content/uploads/2016/05/DS-VR-3060_V1.0.4.pdf

So for your setup I would expect an incoming line that goes to a "splitter" (or "filter") that divides the incoming wire into one wire going to your router and a second wire going to your telephones.

Also realized that you mentioned "servers" - plural. How many servers and how are they configured? DHCP, Static?

Are you able to run "arp -a" via the Command Prompt and post the results?

Yes that is my router and what i mean by "servers" "is because everyone connects to the same server which is the US east server. Which of course is everyone that lives in the US east.

 

[Wade Wilfong]

Yes that is my router and what i mean by "servers" "is because everyone connects to the same server which is the US east server. Which of course is everyone that lives in the US east.

Also is that router good or bad?

 

[Ralston18]

8.8.8.8 is Googles public DNS server. They also have 8.8.4.4. Yes, many people everywhere use Googles DNS.

There are other public DNS servers available, all (including Google) as a option to your ISP's DNS.

You have other choices:

https://www.techradar.com/news/best-dns-server

=========

Not familiar with that router's being either "good or bad" per se. Likely just average overall.

It still remains, as I read back, that the packet loss is local to you.

Where your ISP connection comes into your house there may be what is known as a "splitter" or "filter". Very small; just a couple of inches in each direction and not very thick.

The incoming line goes into that device and two lines come out. One line leads to your telephone system and the other line goes to the router.

Do you have such a device?

Are there any other devices in your network. That 10.10.10.1 IP address (private network) indicates the presence of another router.

 

[Wade Wilfong]

yes i have such a device and im not sure what you mean by 10.10.10.1maybe we can go to discord because chatting will be alot easier?

 

[Wade Wilfong]

yes i have such a device and im not sure what you mean by 10.10.10.1maybe we can go to discord because chatting will be alot easier?

btw my discord is NotWade#7408