Archived from groups: microsoft.public.windowsxp.help_and_support (
More info?)
I have the same, exact problem. Microsoft tells me I have and need to remove
the IBIS Toolbar. I ran Spybot, Adaware, Lavasoft, Ccleaner, Reg Cleaner,
Microsoft's Malicious Tool Remover, and MS Antispyware beta. Nothing finds
it. I ran the Hijack This like you instructed Sandy to do and here is my log:
Logfile of HijackThis v1.99.1
Scan saved at 3:21:23 PM, on 9/5/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ntvdm.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\AWS\WEATHE~1\WEATHER.EXE
C:\Program Files\Siber Systems\AI RoboForm\RoboTaskBarIcon.exe
C:\Program Files\Hewlett-Packard\HP OfficeJet Series 700\Bin\HPOstr05.exe
C:\OPLIMIT\ocrawr32.exe
C:\Program Files\MidTen Media\KERClink\KERClink.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Hewlett-Packard\HP OfficeJet Series 700\bin\HPOVDX05.EXE
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\hpoipm07.exe
C:\Program Files\Outlook Express\MSIMN.EXE
C:\Program Files\MidTen Media\KERClink\KERClink.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Triick\Local Settings\Temporary Internet
Files\Content.IE5\7QQ1JNSV\HijackThis[1]\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar =
http://g.msn.com/0SEENUS/SAOS01
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
http://www.comcast.net/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - Default URLSearchHook is missing
F3 - REG:win.ini: load=C:\OPLIMIT\OCRAWARE.EXE
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} -
C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} -
C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - C:\Program
Files\Siber Systems\AI RoboForm\roboform.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1}
- C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program
Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton Internet Security -
{0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common
Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} -
C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &RoboForm - {724d43a0-0d85-11d4-9908-00400523e39a} -
C:\Program Files\Siber Systems\AI RoboForm\roboform.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec
Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor]
C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft
AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [Weather] C:\PROGRA~1\AWS\WEATHE~1\WEATHER.EXE 1
O4 - HKCU\..\Run: [RoboForm] "C:\Program Files\Siber Systems\AI
RoboForm\RoboTaskBarIcon.exe"
O4 - Startup: KERClink.lnk = ?
O4 - Global Startup: HP OfficeJet Series 700 Startup.lnk = C:\Program
Files\Hewlett-Packard\HP OfficeJet Series 700\Bin\HPOstr05.exe
O8 - Extra context menu item: Customize Menu - file://C:\Program Files\Siber
Systems\AI RoboForm\RoboFormComCustomizeIEMenu.html
O8 - Extra context menu item: Fill Forms - file://C:\Program Files\Siber
Systems\AI RoboForm\RoboFormComFillForms.html
O8 - Extra context menu item: RoboForm Toolbar - file://C:\Program
Files\Siber Systems\AI RoboForm\RoboFormComShowToolbar.html
O8 - Extra context menu item: Save Forms - file://C:\Program Files\Siber
Systems\AI RoboForm\RoboFormComSavePass.html
O16 - DPF: ChatSpace Full Java Client 4.0.0.301 -
http://chat.goarmy.com:8563/Java/cfs40301.cab
O16 - DPF: WebControlDeploy -
https://grouper.com/v1/GrouperSetup.cab
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner
Class) -
http://www.comcastsupport.com/sdcxuser/asp/tgctlsr.cab
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) -
https://www-secure.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX
Class) -
http://wdownload.weatherbug.com/minibug/tricklers/AWS/MiniBugTransporter.cab?
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -
http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1120167905521
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility
Class) -
http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1120751307212
O16 - DPF: {92CA8ACC-4E99-4A2A-93F1-B2C5CADC8613} (NMInstall Control) -
http://a14.g.akamai.net/f/14/7141/1d/www.nielsennetpanel.com/netmeter4_6/NetMeter_preinstaller_activex_en_4.60.38.0_MEGAPANEL_USA.cab
O16 - DPF: {A48D0309-8DA3-41AA-98E4-89194D471890} (Pulse V5 ActiveX Control)
-
http://www.pulse3d.com/players/english/5.2/win/PulsePlayer5.2AxWin.cab
O16 - DPF: {A922B6AB-3B87-11D3-B3C2-0008C7DA6CB9} (InetDownload Class) -
https://media.pineconeresearch.com/ActiveX/downloadcontrol.cab
O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} (Get_ActiveX Control) -
https://h17000.www1.hp.com/ewfrf-JAVA/Secure/HPGetDownloadManager.ocx
O16 - DPF: {B991DA79-51F7-4011-98D2-1F2592E82A56} (ACNPlayer2 Class) -
http://drm1.reelsurvey.com/ePlayer/V3_2_0_0/ACNePlayer.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) -
https://www-secure.symantec.com/techsupp/asa/ctrl/SymAData.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec
Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program
Files\Norton Internet Security\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec
Corporation - C:\Program Files\Norton Internet Security\Norton
AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton
Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation -
C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec
Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation -
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program
Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
Thanks for any and all help!
Pam
"pcbutts1" wrote:
> Download, install, update and run all of the following.
>
> Ad-Aware
>
http://www.pcbutts1.com/downloads/aawsepersonal.exe
>
> Spybot search and destroy
>
http://www.pcbutts1.com/downloads/spybotsd14.exe
>
> Ewido Security Suite Trial version
>
http://www.pcbutts1.com/downloads/ewidosetup.exe
>
> Microsoft Windows AntiSpyware (Beta1)
>
http://www.microsoft.com/downloads/details.aspx?FamilyId=321CD7A2-6A57-4C57-A8BD-DBF62EDA9671&displaylang=en
>
> If none of the above fixes the issue then download Hijack this, run it, save
> a copy of the log file and cut and paste it back here to this group so that
> I can analyze it.
>
> HijackThis
>
http://www.pcbutts1.com/downloads/HijackThis.zip
>
> --
>
>
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>
> "Sandy" <Sandy@discussions.microsoft.com> wrote in message
> news:B0A36925-5BD9-4FF8-9DB0-52EBF3A1BD27@microsoft.com...
> > Is the IBIS toolbar necessary? Ever since I went to high speed internet
> > and
> > stopped MSN I have had trouble. I read that IBIS could be the trouble but
> > I
> > sure need help as I am self teaching myself. Thank you Sandy
>
>
>