Hey all, I bought my MSI GE76 10UG laptop around Q1 of 2021 and have been having some BSOD issues as of 11/19/2021. As mentioned in the title I am receiving a WHEA_UNCORRECTABLE_ERROR stop code. When getting these BSOD's the computer has been in a near idle mode doing slight tasks such as listening to music, writing papers, etc... The laptop will lock up for around 10-20 seconds before the BSOD appears. I have no overclocks on this system but I do have a small UNDERvolt of -0.0908mv on both the CPU Core and CPU Cache.
Here is the link for the most recent .dmp file: https://drive.google.com/file/d/1Ovy6fD-uEpRbM6ig7aQUa8ty2gzVI8E_/view?usp=sharing
So far I have run windows memory diagnostic for one pass and it went through with no issues. When I get back home in a few days I plan on running memtest86 and updating the BIOS. And if it comes to it reinstalling windows. I still have around 6 months left on the warranty for my machine and have reached out to MSI but they were not helpful in the slightest and had just listed things that I had already told them. Any help is greatly appreciated.
Crash dump analysis from WhoCrashed:
On Sun 1/9/2022 12:35:51 AM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\010922-11718-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F70D0)
Bugcheck code: 0x124 (0x0, 0xFFFFD40877303028, 0xBE000000, 0x800400)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sun 1/9/2022 12:35:51 AM your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: pshed.dll (PSHED!PshedBugCheckSystem+0x10)
Bugcheck code: 0x124 (0x0, 0xFFFFD40877303028, 0xBE000000, 0x800400)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\pshed.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Platform Specific Hardware Error Driver
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Sun 12/5/2021 5:56:34 AM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\120521-13250-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F72A0)
Bugcheck code: 0x124 (0x0, 0xFFFF8A0762B03028, 0xBE000000, 0x800400)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Fri 11/19/2021 8:19:57 AM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\111921-11125-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F71B0)
Bugcheck code: 0x124 (0x0, 0xFFFFBC091DD03028, 0xBE000000, 0x800400)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
Here is the link for the most recent .dmp file: https://drive.google.com/file/d/1Ovy6fD-uEpRbM6ig7aQUa8ty2gzVI8E_/view?usp=sharing
So far I have run windows memory diagnostic for one pass and it went through with no issues. When I get back home in a few days I plan on running memtest86 and updating the BIOS. And if it comes to it reinstalling windows. I still have around 6 months left on the warranty for my machine and have reached out to MSI but they were not helpful in the slightest and had just listed things that I had already told them. Any help is greatly appreciated.
Crash dump analysis from WhoCrashed:
On Sun 1/9/2022 12:35:51 AM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\010922-11718-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F70D0)
Bugcheck code: 0x124 (0x0, 0xFFFFD40877303028, 0xBE000000, 0x800400)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Sun 1/9/2022 12:35:51 AM your computer crashed or a problem was reported
crash dump file: C:\Windows\MEMORY.DMP
This was probably caused by the following module: pshed.dll (PSHED!PshedBugCheckSystem+0x10)
Bugcheck code: 0x124 (0x0, 0xFFFFD40877303028, 0xBE000000, 0x800400)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\pshed.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Platform Specific Hardware Error Driver
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
On Sun 12/5/2021 5:56:34 AM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\120521-13250-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F72A0)
Bugcheck code: 0x124 (0x0, 0xFFFF8A0762B03028, 0xBE000000, 0x800400)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Fri 11/19/2021 8:19:57 AM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\111921-11125-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F71B0)
Bugcheck code: 0x124 (0x0, 0xFFFFBC091DD03028, 0xBE000000, 0x800400)
Error: WHEA_UNCORRECTABLE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
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