Installed RAM/Total Physical not matching

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Amaze904

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Mar 12, 2013
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Hello- I've been beating my head against the wall over this for sometime now and can not seem to come to a conclusion as to why this is happening.

Hardware;
Asus Crosshair Formula V
AMD 8350 FX
Patriot Viper Black edition 1866 x16 GB (x2 8GB)
7970 OC edition Gigabyte
1000W OCZ PSU

Windows 10 64bit

Ok; so whats going on is that I have 16 GB installed and windows acknowledges this- however it only reads 7.95 as total physical memory

Things I have tried;
MEMTEST64 - no errors
CHKDSK- no errors

Enabling Memory remapping in BIOS
Enable max memory in MSCONFIG

none of these things have fixed this issue and I have grown weary of what this could be.

I game alot on this computer and I believe this is root of some recent issues I have been experiencing; after about 20 minutes of gameplay- I drop from a solid 60+ fps to 0 momentarily and then it resumes- a simple reboot fixes this everytime- though after another 20 minutes or so I have to reboot again- this is where I seem to think RAM is causing the issue as it may not be enough being utilized? or is not dumping properly

Also, not sure if it is worth mentioning- but I have a paging file setup on another HDD at around 16GB

Thank you for any help with this- it is much appreciated
 
Solution
Rogue Leader
Well we tried basically everything, I've never yet seen this not be the solution to this problem. And based on your past issue i would recommend against messing around in msconfig.
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PS C:\WINDOWS\system32> DISM /Online /Cleanup-Image /?

Deployment Image Servicing and Management tool
Version: 10.0.14393.0

Image Version: 10.0.14393.0


/Cleanup-Image /RevertPendingActions

WARNING! You should use the /RevertPendingActions option only in a
system-recovery scenario to perform recovery operations on a Windows image
that did not boot.

Example:
DISM.exe /Image:C:\test\offline /Cleanup-Image /RevertPendingActions

/Cleanup-Image /spsuperseded [/hidesp]
Use /SPSuperseded to remove any backup files created during the installation
of a service pack. Use /HideSP to prevent the service pack from being listed
in the Installed Updates for the operating system.

WARNING! The service pack cannot be uninstalled after the /SPSuperseded
operation is completed.

Example:
DISM.exe /Image:C:\test\offline /Cleanup-Image /spsuperseded /hidesp

/Cleanup-Image {/CheckHealth | /ScanHealth | /RestoreHealth}
Use /CheckHealth to check whether the image has been flagged as corrupted
by a failed process and whether the corruption can be repaired.
Use /ScanHealth to scan the image for component store corruption.
Use /RestoreHealth to scan the image for component store corruption, and
then perform repair operations automatically.
Use /Source with /RestoreHealth to specify the location of known good
versions of files that can be used for the repair. For more information on
specifying a source location, see
http://go.microsoft.com/fwlink/?LinkId=243077.
Use /LimitAccess to prevent DISM from contacting WU/WSUS.

Example:
DISM.exe /Online /Cleanup-Image /ScanHealth

DISM.exe /Image:c:\offline /Cleanup-Image /RestoreHealth
/Source:c:\test\mount

/Cleanup-Image /StartComponentCleanup [/ResetBase [/Defer]]
Use /StartComponentCleanup to clean up the superseded components and reduce
the size of the component store. Use /ResetBase to reset the base of
superseded components, which can further reduce the component store size.
Use /Defer with /ResetBase to defer long-running cleanup operations to the
next automatic maintenance.

WARNING! The installed Windows Updates cannot be uninstalled after the
/StartComponentCleanup with /ResetBase operation is completed.

Example:
DISM.exe /Image:C:\test\offline /Cleanup-Image /StartComponentCleanup

/Cleanup-Image /AnalyzeComponentStore
Use /AnalyzeComponentStore to create a report of the WinSxS component store.
For more information about the WinSxS report and how to use the information
provided in the report, see
http://go.microsoft.com/fwlink/?LinkId=293367.

Example:
DISM.exe /Image:C:\test\offline /Cleanup-Image /AnalyzeComponentStore
 
Upvote 0 Downvote
The changes you made shouldn't have caused this problem. Strange. your 16gb issue is surely caused by a bent CPU pin, but we will deal with that later.

Anyway now use the right arrow on your keyboard in the powershell window to bring back

DISM /Online /Cleanup-Image /

Then just type RestoreHealth after the last slash and hit enter
 
Upvote 0 Downvote
i pressed up- the backspace and typed restore health

PS C:\WINDOWS\system32> DISM /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.14393.0

Image Version: 10.0.14393.0


Error: 87

The cleanup-image option is unknown.
For more information, refer to the help by running DISM.exe /?.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log
PS C:\WINDOWS\system32> DISM /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 10.0.14393.0

Image Version: 10.0.14393.0


Error: 87

The cleanup-image option is unknown.
For more information, refer to the help by running DISM.exe /?.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log
 
Upvote 0 Downvote
well i tried resetting credentials because the two step authentication was locked with an old phone number so i have to wait 30 days before i can sign back into Microsoft apparently- would this affect the reinstall?
 
Upvote 0 Downvote


He tried doing a repair off the boot menu and it didn't work. He does however have a Windows 10 USB he created this may work better.

At this point you have nothing to lose but to try it. I have no idea why DISM is giving you errors but it should not.

Do you have backups of your data?
 
Upvote 0 Downvote


Yes it would you need to be able to login to your MS account.
 
Upvote 0 Downvote
I mean if you have locked yourself out, you have no chance of fixing any problem in the next 30 days if you can't reboot the PC. You can't even shut down the computer at this point, or else you can't use it.

If you re-install windows you won't be able to access your account and license for 30 days.
 
Upvote 0 Downvote
can you access settings? can you look in settings/update & security/activation and tell me what is says next to Activation in the top right? If it says Windows is activated with a digitial licence then your Win 10 licence is still linked to the PC

then you don't need to use the MSA to login if you don't want to as your licence is still attached to the PC, not your user.
 
Upvote 0 Downvote
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