[SOLVED] Installer cannot use peripherals

[fall3n]

Motherboard: Z390 DESIGNARE
CPU: i7 8700K
Graphics Card: RX 580 Armor

I just built a PC and now I am installing Windows 7. I boot the PC and press f12 for the boot menu and I see the following:

https://imgur.com/p8RF2J7

View: https://imgur.com/p8RF2J7


I then select the third option (the first two options don’t do anything). At this point, I am able to use both the mouse AND the keyboard to make that selection.

When the windows installer loads the first screen both the keyboard and the mouse do nothing.

I tried wireless and wired mice and keyboards, I also tried plugging the mouse into the keyboard, I tried direct connecting both devices to the computer for the wired but nothing changes. Why does the Windows 7 installer not use the keyboard and mouse that I am plugging in?

(BTW it is 64-bit Windows 7)

 

[13thmonkey]

The old version of windows isn't aware enough of the new chipsets to enable USB usage. Win 10 will just work.

 

[fall3n]

My windows 10 installer DVD is in the mail. Are you saying that I cannot use my Windows 7 installer to install windows until the 10 DVD comes in the mail? There are not BIOS setting I can change or something?

 

[onespeedbiker]

Is your BIOS setup for UEFI or Legacy? The default is UEFI. Where did you get the media installer; I assume it's a USB? What happens if you don't press f12 when booting. Alos make sure your USB controoler is not disabled in the BIOS.

 

[fall3n]

Well when I select the UEFI: TEAC... option from the boot menu as shown in the pic above the machine just shows the boot menu again so maybe that means the BIOS is only accepting legacy? And the media installer is a DVD in a USB DVD drive (meaning the DVD drive is connected by USB).

If I don’t press anything when the PC starts up, it boots into the Windows installer but the keyboard and mouse still do not work.

I do not see a “USB Controller” option in the BIOS, but I see an option under “Peripherals” called “USB 3.0 DAC-UP 2” and that is set to normal. The BIOS also Has an option in Peripherals > USB Configuration which brings up the following menu:

https://imgur.com/tyCbHNJ

View: https://imgur.com/tyCbHNJ

 

[fall3n]

Is your BIOS setup for UEFI or Legacy? The default is UEFI. Where did you get the media installer; I assume it's a USB? What happens if you don't press f12 when booting. Alos make sure your USB controoler is not disabled in the BIOS.

The message above shows most of the answer to your message, but there are also a few interesting settings on the “BIOS” page of the BIOS pictured below:

https://imgur.com/dy5jx8C

View: https://imgur.com/dy5jx8C

 

[onespeedbiker]

This is the manual for your MB; usually setting everything to default will allow you to install an OS. https://download.gigabyte.com/FileList/Manual/mb_manual_z390-designare_1001_190219_e.pdf Check out pages 50-54. OTOH you may need to set some settings to legacy if that doesn't work (CSM is supposed to work with either Legacy or UEFI, but for some reason Gigabyte apparently wants you to choose). Also try another USB port. The Windows install discs often have issues with USB 3, so best to use a USB 2 port.

 

[fall3n]

Hmm, I tried to set
BIOS > Fast Boot: Disabled
BIOS > USB Support: Always Enabled
and BIOS > Windows 8/10 Features: Other OS
but it is the same. Maybe I do need a Windows 10 installer DVD? I know you said that in the beginning but I was hoping to work around that problem.

 

[13thmonkey]

Just download win 10 from microsoft.

 

[onespeedbiker]

Yes, but it would be cool to get it to work! One more try. Did you try one of the 2.0 USB ports on the back? And I would also disable Win 8/10 software.

 

[fall3n]

Just download win 10 from microsoft.

The only blank DVDs I have do not have enough memory for the installer iso and I do not have the admin password so I cannot open the media creation tool to make a USB.

Yes, but it would be cool to get it to work! One more try. Did you try one of the 2.0 USB ports on the back? And I would also disable Win 8/10 software.

I completely agree but the USB has only USB 3.0 and USB 3.1 ports on the back. The case has some USB 2.0 ports, but when I use those the peripherals are not detected by the BIOS. lol I’m not sure what to do here!

 

[onespeedbiker]

This is the manual for your MB. https://download.gigabyte.com/FileList/Manual/mb_manual_z390-designare_1001_190219_e.pdf Page 21 shows the two USB ports on the left of the rear panel are USB 2. Also, Are you sure you are using a DVD, not a CD? as there should be more than enough room for the ISO installer. Further why do you not have the admin password? I also don't remember that being necessary using the media creation tool.

 

[13thmonkey]

Why don't you have the admin password?

 

[fall3n]

Oh i found the admin password, lol but this old computer is a GA-X58A-UD3R with windows 7 and the LAN driver isn’t working and the download from gigabyte is not fixing it so I can’t connect to the internet, lol I think I’m just going to install Windows 10, 7 is only supported for another month anyway.

 

[fall3n]

This is the manual for your MB. https://download.gigabyte.com/FileList/Manual/mb_manual_z390-designare_1001_190219_e.pdf Page 21 shows the two USB ports on the left of the rear panel are USB 2. Also, Are you sure you are using a DVD, not a CD? as there should be more than enough room for the ISO installer. Further why do you not have the admin password? I also don't remember that being necessary using the media creation tool.

Yeah I was using those ports actually.

 

[fall3n]

Damn it. Everything is going wrong here that can possibly go wrong. I tried to create a bootable USB Windows 10 installer USB from a Mac. I tried with both the 32bit and 64bit versions of windows 10.

Installation 1: Windows 10 64-bit

1. I created the bootable drive on the Mac Using an ISO I downloaded from Microsoft.
2. I booted successfully from the installation USB I made in step 1 but when I clicked install I got the following error:

https://imgur.com/eeQpEWj

View: https://imgur.com/eeQpEWj


Installation 2: Windows 10 32-bit
1. I created the bootable drive on the Mac using an ISO I downloaded from Microsoft. I performed the same process as in installation 1 but when I booted from the drive the screen was just black. Not black with a blinking cursor, just black.

Which one of these can be fixed and how?

 

[onespeedbiker]

Windows 10 Install USBs made with Macs don't work. You need to use a Windows computer.

 

[fall3n]

Windows 10 Install USBs made with Macs don't work. You need to use a Windows computer.

LOL I think I HAVE to buy a WIndows 10 installer DVD! I have a registration key tho, I don’t want to have to buy another one