News Intel class action lawsuit investigation begins for the company's CPU crashing and instability issues

[CelicaGT]

What about laptop CPUs?

Intel claims they are not affected, afaik they use different power and boost algorithms.

 

[Zerk2012]

The bad thing is if people join and the lawsuit goes to court the consumer still looses.

I'm sure Intel has lawyers on the payroll. Say Intel looses after all the appeals (could take years) the lawyers from the class action suit get 800 million dollars and each person that joined gets $2.43

Not accurate numbers but about right.

 

[Roland Of Gilead]

Edit: I just googled that upcoming 2025 Bartlett Lake will be LGA1700. But will it work with ddr4 ? I hope yes.

I'm pretty sure Bartlett have the same issue:

View: https://www.youtube.com/watch?v=ZFE4q35buKs

 

[stuff and nonesense]

I'm pretty sure Bartlett have the same issue:

View: https://www.youtube.com/watch?v=ZFE4q35buKs

I would think, hope, that intel being aware of the problem would mean it is hardware fixed/software mitigated before release.

 

[Loadedaxe]

Oh the pitchfork crowd....smh

 

[thisisaname]

This is going to run and run, going to need a lot of popcorn.

 

[thisisaname]

Settlement incoming.

If they could settle for a low amount for each CPU they may well settle, going to depend on how much that settlement is.

 

[OneMoreUser]

I think anyone with a Intel based machine have a good argument to sue.
The whole mess created by Intel not only hurts those with failed or failing chips, it also means the resale value of anything Intel has taken a hard hit. Who in their right mind will buy something that seems likely to fail in the future, not to mention it may even fail now and testing for that is a hassle.
Even those machines with older "generation" Intel chips will take a hit, since with regards to resale since the problems are so complex non-techies will run from all things Intel once they hear there is a problem.

And while we are at it, who trusts Intel based laptops isn't also defective?

 

[pug_s]

Don't expect a big payout from this. Only lawyers will benefit from this class action lawsuit. A few years back I think I got $4.25 from a class action lawsuit over an AMD X4 840 cpu.

 

[YSCCC]

Don't expect a big payout from this. Only lawyers will benefit from this class action lawsuit. A few years back I think I got $4.25 from a class action lawsuit over an AMD X4 840 cpu.

as non-us resident I can't even hope for that $4.25 for a cup of starbucks. But well, getting them hold responsibility and hope their next gen won't go the same route is comforting enough

 

[SunMaster]

Every 13th and 14th gen affected, or possibly affected, CPU should be made eligble to a free equivalent 15th gen CPU.

 

[Pierce2623]

Cheaper, better bins and I can say I make every day 150% overclock

Yet your “overclock” still falls short of a 13600k running to its stock 160w limit. By the way, a 50% overclock of a 13400 would require you to be hitting 6.9GHz. For some reason, I doubt that. A 12400 would be at 6.6GHz with a 50% overclock. I know you’re not doing that either. Calling locked chips a better bin is ridiculous too. They purposely put the loosest/worst bins in those chips because they’re target max block is so far below even stock settings on a K sku.

 

[wbfox]

Ah. The US system of justice at its finest. Where in those few cases the average person is ruled to have a legitimate grievence, still only the rich (in this case lawyers) benefit. If intel offers you a new cpu in exchange for your right to sue them, take it. Its more than you will get from a class action lawsuit. After all, you're not a person, you're a statistical threshhold to be crossed and used. Go team AMD!!! Na, they'll do you just as dirty given the chance. When will the idiots learn? Companies are not your friend and are only ever on the side of themselves.

 

[wbfox]

@PeterF
You are fine with your 13500 just push the power limit I'm pushing my 13600T at 60w of power and works great.

Intel need to burn with this action lawsuit. I'am intel guy from the era of ivy-bridge... today Intel cpus are crap!
Overclocked notebook cpus

See, the fact that you are a "insert mega corp that doesn't care that you continue on in existence once they have your money," guy makes it impossible to care about your opinion. Go ahead, become an AMD guy. They wouldn't ever treat you like this and why is ivy bridge the thing that made you a loyal customet? Oh the tick, neato! Lol.

 

[thisisaname]

Every 13th and 14th gen affected, or possibly affected, CPU should be made eligble to a free equivalent 15th gen CPU.

Yes please

 

[JRStern]

Can you get an RMA for your RMA once it turns out current replacements are also NG?

 

[Mattzun]

Can you get an RMA for your RMA once it turns out current replacements are also NG?

The best case scenario for anyone other than the lawyers is that Intel does agree to extend the warranty and provide an easy RMA process that allows for RMAing the replacement CPUs

 

[SkyBill40]

Intel claims they are not affected, afaik they use different power and boost algorithms.

I had read somewhere else, perhaps Ars Technica, that they were, in fact, affected regardless of the aforementioned.

This is a bad look for Intel to be sure. How they handle the situation will make or break them going forward.

 

[Loadedaxe]

I had read somewhere else, perhaps Ars Technica, that they were, in fact, affected regardless of the aforementioned.

This is a bad look for Intel to be sure. How they handle the situation will make or break them going forward.

You guys do realize Intel doesn’t need the consumer diy market right? Most people that buy prebuilts and laptops will never hear of this and even if they do, they wouldn’t know wtf was being talked about.

If this turns out to be a manufacturing defect, it isn’t shocking, it happens all the time with every manufacturer including AMD.

Intel will have to cover the warranty if it is indeed a defect. They will need to narrow it down to manufacturing date and lot numbers, that will take some time. If your system is working…relax, until all the smoke clears, If you have a defective cpu, do an RMA online, pay $25 for advance replacement and then send yours back. I have had to RMA 2-6000 series chips, a 6600k and a 6700k due to bending when they had those issues and I had no problems with the RMA advance replacement process.

If they are denying RMAs then there is probably more to that situation than what is being told.

 

[stuff and nonesense]

pay $25 for advance replacement

Why? They should just work…

 

[SkyBill40]

You guys do realize Intel doesn’t need the consumer diy market right? Most people that buy prebuilts and laptops will never hear of this and even if they do, they wouldn’t know wtf was being talked about.

If this turns out to be a manufacturing defect, it isn’t shocking, it happens all the time with every manufacturer including AMD.

Intel will have to cover the warranty if it is indeed a defect. They will need to narrow it down to manufacturing date and lot numbers, that will take some time. If your system is working…relax, until all the smoke clears, If you have a defective cpu, do an RMA online, pay $25 for advance replacement and then send yours back. I have had to RMA 2-6000 series chips, a 6600k and a 6700k due to bending when they had those issues and I had no problems with the RMA advance replacement process.

If they are denying RMAs then there is probably more to that situation than what is being told.

I was talking about the prebuilt point earlier with a coworker. Not everyone is a hobbyist (speaking generally, mind you - I always build my own rig) and in tune with maintaining or building their own rig. Regardless of that, if a CPU is affected, Intel should resolve it as a means of good business practice and saving face.

 

[Mattzun]

If they are denying RMAs then there is probably more to that situation than what is being told.

One of those things is apparently Intel failing to tell their customer support reps about months worth of 13th gen with via contamination.

Another is saying that damage was due to overclocking by either the customer or the MB maker that isn't covered by the warranty.

Its not particularly surprising that when you don't acknowledge a problem and the symptoms are the same as a customer pushing a CPU too hard that there would be a fair number of improperly denied RMAs

 

[CelicaGT]

I had read somewhere else, perhaps Ars Technica, that they were, in fact, affected regardless of the aforementioned.

This is a bad look for Intel to be sure. How they handle the situation will make or break them going forward.

Wasn't Ars, I'm a regular there too and their article was pretty generic. Mostly just covering the microcode update for later this month. I hope they aren't affected personally, since I have one.... But in a way I kinda don't trust Intel and maybe I'd be better if it was affected and I got a replacement idk. Not sure that makes sense even to me, I guess despite Intels reassurances I'm still a little suspicious, more so when I consider how long they hand waved and blame shifted on this.

 

[Loadedaxe]

One of those things is apparently Intel failing to tell their customer support reps about months worth of 13th gen with via contamination.

Another is saying that damage was due to overclocking by either the customer or the MB maker that isn't covered by the warranty.

Its not particularly surprising that when you don't acknowledge a problem and the symptoms are the same as a customer pushing a CPU too hard that there would be a fair number of improperly denied RMAs

I was referring to paranoid people sending in cpus that are functioning, until they find out exactly which batches are defective they can’t, from a business perspective, just blindly replace functioning chips. It’s not how business works.

I have a 13600k and mine is functioning 100% properly, if it dies or starts acting up, which it should have by now if it is affected, obviously not all cpus are defective, that has to be ironed out.

 

[SkyBill40]

Wasn't Ars, I'm a regular there too and their article was pretty generic. Mostly just covering the microcode update for later this month. I hope they aren't affected personally, since I have one.... But in a way I kinda don't trust Intel and maybe I'd be better if it was affected and I got a replacement idk. Not sure that makes sense even to me, I guess despite Intels reassurances I'm still a little suspicious, more so when I consider how long they hand waved and blame shifted on this.

It may have been in the comment section of an Ars article on the situation. I do believe whatever comment I'm thinking of linked to an article about it. Might have even been something directly from Intel.