News Intel class action lawsuit investigation begins for the company's CPU crashing and instability issues

[thestryker]

I was referring to paranoid people sending in cpus that are functioning, until they find out exactly which batches are defective they can’t, from a business perspective, just blindly replace functioning chips. It’s not how business works.

It's highly unlikely to be straightforward like that at all. If what Intel has been saying is accurate with regards to the problem then that means all the CPUs have the issue, but not all will fail due to it. This would imply that it's got some synergy with binning and their VID tables. They should be able to do something via software to determine likely candidates for failure, but it won't be as simple as identifying a batch.

 

[Loadedaxe]

Wasn't Ars, I'm a regular there too and their article was pretty generic. Mostly just covering the microcode update for later this month. I hope they aren't affected personally, since I have one.... But in a way I kinda don't trust Intel and maybe I'd be better if it was affected and I got a replacement idk. Not sure that makes sense even to me, I guess despite Intels reassurances I'm still a little suspicious, more so when I consider how long they hand waved and blame shifted on this.

I get why your concerned, but even AMD had issues last year and with bulldozer, they aren’t any better.

 

[SkyBill40]

I get why your concerned, but even AMD had issues last year and with bulldozer, they aren’t any better.

While perhaps not "better", they do seem to have a lesser incidence of major issues over the past couple generations/series of CPUs.

 

[Loadedaxe]

It's highly unlikely to be straightforward like that at all. If what Intel has been saying is accurate with regards to the problem then that means all the CPUs have the issue, but not all will fail due to it. This would imply that it's got some synergy with binning and their VID tables. They should be able to do something via software to determine likely candidates for failure, but it won't be as simple as identifying a batch.

The issue is, they don’t truly know. First it was PLs, then oxidation, now a micro code. I get it, this needs answers but the media is making them run at guesses because everyone wants answers and threaten attorneys…..smh, let them figure it out, just like AMD had to.

 

[Loadedaxe]

and oh noes, they extended the warranties.

Can we put the pitch forks away now?

 

[YSCCC]

and oh noes, they extended the warranties.

Can we put the pitch forks away now?

Well, to me personally it sounds reasonable resolution at the meantime, although it seems a year or more too late to admit and act accordingly, will be longing to wait and see how will it go in the end for Intel, the reputation damage till now won't be easy to repair, and well you know, announcing this 1 day after the shark fins are seen in the form of class action lawsuit is like ignoring the shark flag and go out to swim, and only turn around until you saw that huge fin circling... not really likely to let the consequence settle

 

[CelicaGT]

While perhaps not "better", they do seem to have a lesser incidence of major issues over the past couple generations/series of CPUs.

AMD has had some major issues, but they did a MUCH better job communicating, and they made it right without any hoops to jump through. THAT is the difference, THAT is what Intel customers expect. THAT is what Intel should have done day one, communicate. So simple it's stupid. Intel decided to listen to the lawyers and the MBA's when they could have just done the right damn thing and looked like superstars. Their mindshare is shrinking faster than their marketshare. As someone who is a simple enthusiast, who loves PC's containing all manner of hardware I want Intel to do better, I need Intel to do better. The better Intel is, the better AMD is, and I can freely choose between the two.

(Gotta say, I have a 5800X3D in my desktop. I recently purchased a Dell G15 laptop with a 13th Gen i9 in it. Very, very impressed with the i9, potential issues notwithstanding)

(Edit: To add)

I just need to say, it's not that I don't have confidence in Intels product (My i9 13900HX), it's that I don't have confidence in INTEL. The way they have handled this is....questionable. Whether they were trying to hide something they knew, or didn't know what was going on....neither situation inspires confidence that this company is going to take care of me or anyone else affected or potentially affected. Simply put. I don't trust them anymore.

 

[beyondlogic]

AMD has had some major issues, but they did a MUCH better job communicating, and they made it right without any hoops to jump through. THAT is the difference, THAT is what Intel customers expect. THAT is what Intel should have done day one, communicate. So simple it's stupid. Intel decided to listen to the lawyers and the MBA's when they could have just done the right damn thing and looked like superstars. Their mindshare is shrinking faster than their marketshare. As someone who is a simple enthusiast, who loves PC's containing all manner of hardware I want Intel to do better, I need Intel to do better. The better Intel is, the better AMD is, and I can freely choose between the two.

(Gotta say, I have a 5800X3D in my desktop. I recently purchased a Dell G15 laptop with a 13th Gen i9 in it. Very, very impressed with the i9, potential issues notwithstanding)

(Edit: To add)

I just need to say, it's not that I don't have confidence in Intels product (My i9 13900HX), it's that I don't have confidence in INTEL. The way they have handled this is....questionable. Whether they were trying to hide something they knew, or didn't know what was going on....neither situation inspires confidence that this company is going to take care of me or anyone else affected or potentially affected. Simply put. I don't trust them anymore.

i dont think they just listened to lawyers a good chunk of the chair that runs intel are capital firm companys or medical something like 7 of them have nothing really in common with computers chips.

 

[Pierce2623]

See, the fact that you are a "insert mega corp that doesn't care that you continue on in existence once they have your money," guy makes it impossible to care about your opinion. Go ahead, become an AMD guy. They wouldn't ever treat you like this and why is ivy bridge the thing that made you a loyal customet? Oh the tick, neato! Lol.

I can’t stand people that believe any of Intel, Nvidia or AMD are their friend. They’re all three publicly traded companies that exist to maximize profit.

 

[Pierce2623]

I was referring to paranoid people sending in cpus that are functioning, until they find out exactly which batches are defective they can’t, from a business perspective, just blindly replace functioning chips. It’s not how business works.

I have a 13600k and mine is functioning 100% properly, if it dies or starts acting up, which it should have by now if it is affected, obviously not all cpus are defective, that has to be ironed out.

I’ve got a 13600k no longer currently installed but I also don’t feel great about the prospect of using it again like I originally planned. If Intel offered to trade me a new one with the fix, I’d certainly take it because how do I know I wasn’t in the early stages of damage already? I already had to add a few mV one time to maintain my original overclock so I’m worried about it’s health now.

 

[Loadedaxe]

I’ve got a 13600k no longer currently installed but I also don’t feel great about the prospect of using it again like I originally planned. If Intel offered to trade me a new one with the fix, I’d certainly take it because how do I know I wasn’t in the early stages of damage already? I already had to add a few mV one time to maintain my original overclock so I’m worried about it’s health now.

Leave it at stock for the time being, If it goes you will know.

When they release the microcode update, redo your overclock.

Me, I’m not going to worry, mine are working fine, I have an additional 2 year warranty and if one craps, I will do an advance RMA. I have more important things in life to worry about

 

[CelicaGT]

It may have been in the comment section of an Ars article on the situation. I do believe whatever comment I'm thinking of linked to an article about it. Might have even been something directly from Intel.

I think I ran into it at The Verge, here is the quote from Intel:

Intel is continuing its investigation to ensure that reported instability scenarios on Intel Core 13th/14th Gen processors are properly addressed.
This includes ongoing analysis to confirm the primary factors preventing 13th / 14th Gen mobile processor exposure to the same instability issue as the 13th/14th Gen desktop processors.