Question Internal speakers stopped working?

mikehende

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Mar 20, 2013
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This HP15DY1031wm laptop's internal speakers stopped working. The laptop is filled with Trojans and other viruses so I reinstalled the Windows 10 after wiping the drive clean. Still no sound. I uninstalled the Sound driver in the Device Manager then restarted the pc but same deal. Is there anything else I might try please?
 

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