Question iPhone 8 crashing Explorer when trying to move photos or videos to hard drive

[spencercorbin]

For some reason all of sudden when transferring my photos and videos from my iPhone to my hard drive, Explorer will crash. It will then either not show my iPhone at all or not allow me to view anything until I have disconnected and reconnected the phone. Sometimes it doesn't show up even after doing that. For all the years I've had iPhones I've never had this problem. Has anyone else experienced this? All my drivers are up-to-date and so is Windows.

 

[viveknayyar007]

Hello

I was wondering if you tried running the CHKDSK /F /R command in the Command Prompt window for C: drive to check and automatically repair the disk errors if it has any?

Please report back if this doesn't work, and you need any further assistance.

Cheers!!

 

[spencercorbin]

Hello

I was wondering if you tried running the CHKDSK /F /R command in the Command Prompt window for C: drive to check and automatically repair the disk errors if it has any?

Please report back if this doesn't work, and you need any further assistance.

Cheers!!

I have not tried that. That is not a solution I have come across in my search. I will test this out when I get home. Thanks!

 

[spencercorbin]

So when I run that I receive this message:
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Not sure what to do next.