Question Is my PSU good enough for my computer? or could it be causing issues?

[ncr123]

Hello,

Is my PSU good enough to support my current setup?

Recently my computer has been getting Event ID 13 nvlddmkm and crashing in games often (usually once every 10-120 minutes or so). After looking into it, the error seems to be related to the graphics card drivers/the card itself stopping and starting.

I did a lot of troubleshooting and tried every software fix I could think of, and even tried another card that worked with other PCs (and it still gave the error). So now I'm looking at hardware problems.

I read that a common cause for this kind of error can be the PSU being either faulty, or not strong enough. Currently, this is my PSU and specs:

PSU: NZXT C550 550 W

Specs:
Processor: AMD Ryzen 5 4500
Motherboard: Asus PRIME B550M-A Micro ATX AM4
RAM: Corsair Vengeance RGB Pro 16 GB (2 x 8 GB) DDR4-3200 CL16 Memory
Storage: Kingston NV2 500 GB M.2-2280 PCIe 4.0 X4 NVME SSD
GPU: GeForce RTX 2060 6 GB
Fans: Two 140 mm fans (came with the case)
Keyboard: Keychron V1 Wired Custom Mechanical Keyboard
Mouse: Logitech M171 Wireless Mouse

Do you think the PSU is good enough to power this? or if this PSU is known for having any potential issues with any components or anything? Thank you to anyone willing to read through

 

[Colif]

Corsair PSU calculator seems to think you should be using a 650watt PSU.
bequiet shows a 550watt psu at 53% load
Seasonic calculator also shows 550watt psu for that PC

it should be enough but it could be a bad unit. I would get one with 650 to have wiggle room and perhaps buy one from Corsair or Seasonic...

 

[ncr123]

Corsair PSU calculator seems to think you should be using a 650watt PSU.
bequiet shows a 550watt psu at 53% load

it should be enough but it could be a bad unit. I would get one with 650 to have wiggle room and perhaps buy one from Corsair or Seasonic...

Thank you for the response!

I have a question, would these power issues take time to develop? I often will do resets to the computer (reinstall windows, reinstall graphics card drivers, etc.) and the computer will be fine for a day or two after doing the resets.

But then problems will start to pop up after those few days pass. It usually starts with this error and the games crashing, and then sometimes develops into BSODs.

Does that sound like something that could happen from a defective or underpowered PSU? And is there anything I can do to test this one or would I just need to get a new one to know?

 

[Colif]

i would think if its the PSU it wouldn't give you any time. They would likely show all the time.

Are you getting any BSOD now?

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

1. Open Windows File Explore
   
2. Navigate to C:\Windows\Minidump
   
3. Copy the mini-dump files out onto your Desktop
   
4. Do not use Winzip, use the built in facility in Windows
   
5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
   
6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
   
7. Then post a link here to the zip file, so we can take a look for you . . .
   

Getting same error on 2 cards removes GPU from blame and yet Nvidia drivers are crashing...

I have seen other devices cause GPU drivers to crash before. USB devices can do it (one of my mice was doing it). All devices both in pcie slots and USB are all controlled by same chip on motherboard, so if one is playing up it can crash another.

Has any of your USB devices given you any troubles? Are any old? Heard any USB d/c noises?

I had an old steelseries mouse that was dying. It would cause screen to turn off randomly and it took ages to work out what was causing my GPU to crash.

 

[--SID--]

It's fine. The NZXT C550 Bronze is a decent entry level unit with all the required protections. 550w is plenty for a system that consumes barely 300w.

About the issues you experience; what BIOS version is the motherboard running?

AMD Ryzen often has compatibility issues with Corsair RAM. What's the exact model number and version number of the RAM?

 

[ncr123]

i would think if its the PSU it wouldn't give you any time. They would likely show all the time.

Are you getting any BSOD now?

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD

1. Open Windows File Explore
2. Navigate to C:\Windows\Minidump
3. Copy the mini-dump files out onto your Desktop
4. Do not use Winzip, use the built in facility in Windows
5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
7. Then post a link here to the zip file, so we can take a look for you . . .

Getting same error on 2 cards removes GPU from blame and yet Nvidia drivers are crashing...

I have seen other devices cause GPU drivers to crash before. USB devices can do it (one of my mice was doing it). All devices both in pcie slots and USB are all controlled by same chip on motherboard, so if one is playing up it can crash another.

Has any of your USB devices given you any troubles? Are any old? Heard any USB d/c noises?

I had an old steelseries mouse that was dying. It would cause screen to turn off randomly and it took ages to work out what was causing my GPU to crash.

I am not getting the BSOD right now, after my last reset of windows and uninstall/reinstall of the graphics card drivers (using DDU in safe mode) I haven't had a BSOD.

I do already have the minidump files uploaded here from before (these are about a week old now):

DMP File for BSOD 9-23-2023

Folder

1drv.ms

The error definitely seemed/seems to be related to the driver from what I can gather from the dump file, but all of the updates and reinstalls I've tried haven't produced any results.

I have thought about updating the BIOS on my motherboard, even though mine should be in a late enough version to support anything (I should think?). My motherboard currently has BIOS 2806 (dated 10/27/2022) and the latest available is 3205 (dated 9/1/2023)


Your point about the USBs is an interesting one though, I haven't heard any USB disconnect noises and both devices should be new (I bought them recently out of the box). I can still give it a try and see if it helps anything though, thank you for the suggestion!

 

[ncr123]

It's fine. The NZXT C550 Bronze is a decent entry level unit with all the required protections. 550w is plenty for a system that consumes barely 300w.

About the issues you experience; what BIOS version is the motherboard running?

AMD Ryzen often has compatibility issues with Corsair RAM. What's the exact model number and version number of the RAM?

Hello!

My current BIOS is 2806 (dated 10/27/2022) and the latest available is 3205 (dated 9/1/2023) for my motherboard it looks like.

Interesting on the RAM, this is the full name of the RAM I can see:

Corsair CMW16GX4M2C3200C16W, Vengeance RGB PRO 16GB (2x8GB) DDR4 3200MHz C16

(other info from where I purchased it)
Form factor: DIMM
CAS latency: CL 16
Tension: 1.35 Volts

Let me know if you need any other info, and thank you for your help!

 

[Colif]

BIOS update might help, you only really 4 behind.

report - mostly for me


File: 092323-4781-01.dmp (Sep 24 2023 - 05:12:12)
BugCheck: [VIDEO_SCHEDULER_INTERNAL_ERROR (119)]
Probably caused by: memory_corruption (Process: System)
Uptime: 0 Day(s), 0 Hour(s), 00 Min(s), and 53 Sec(s)

File: 092323-4703-01.dmp (Sep 24 2023 - 05:08:19)
BugCheck: [VIDEO_SCHEDULER_INTERNAL_ERROR (119)]
Probably caused by: memory_corruption (Process: System)
Uptime: 0 Day(s), 0 Hour(s), 00 Min(s), and 33 Sec(s)

File: 092323-4671-01.dmp (Sep 24 2023 - 05:10:57)
BugCheck: [VIDEO_SCHEDULER_INTERNAL_ERROR (119)]
Probably caused by: memory_corruption (Process: System)
Uptime: 0 Day(s), 0 Hour(s), 02 Min(s), and 16 Sec(s)

did you ever run DDU in safe mode, remove Nvidia drivers, boot back into normal and get new ones?

How To - How to perform a CLEAN install of your video card drivers.

Updated 9-19-19 How to do a CLEAN install of your graphics card drivers using the Wagnard tools Display Driver Uninstaller A major issue on many systems is the presence of multiple graphics card drivers or drivers that have been incompletely uninstalled followed by the installation of...

forums.tomshardware.com

thats a gpu error alright.. but you used 2 different cards. So I won't point finger at card, but could be drivers.

 

[ncr123]

I see, that's the same error I was seeing although I don't really know what it could mean aside from driver problems

I did try DDU, I launched it in safe mode and turned off windows fast startup (I also disconnected from the internet until I had the new driver fully installed again after startup). That got rid of the issue for about 1-3 days and then it returned. I'm currently using the latest NVIDIA driver

 

[Colif]

since you have fast startup off... it means the drivers aren't asleep on shutdown but actually off.

I don't think Windows update replaces Nvidia drivers (there is a bug with AMD GPU drivers where windows update replaces them).

@ubuysa can you see anything in the dumps?

 

[ncr123]

It's fine. The NZXT C550 Bronze is a decent entry level unit with all the required protections. 550w is plenty for a system that consumes barely 300w.

About the issues you experience; what BIOS version is the motherboard running?

AMD Ryzen often has compatibility issues with Corsair RAM. What's the exact model number and version number of the RAM?

Hey, if you have the chance can you let me know if the RAM looks ok? I'm still getting this issue and trying to figure out possible causes

 

[--SID--]

Corsair CMW16GX4M2C3200C16W, Vengeance RGB PRO 16GB (2x8GB) DDR4 3200MHz C16

What's the version number of the RAM?

 

[ncr123]

What's the version number of the RAM?

Hello, sorry for the delay. My RAM ver is 5.33

 

[ncr123]

What's the version number of the RAM?

Hey any updates on this? if you have the time to take a look! and also if you know anywhere I can try and look I can attempt to do that too