- Jan 31, 2025
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I pasted this from the various reddit subreddits I also asked this question in, so I apologize if there are any pasting errors or something.
Hello everyone. I am writing this because I am truly stumped and really do not want to attempt to go to a shop/return it. For only a day or so, I am experiencing this issue where my laptop (Razer Blade 15 2023) crashes every single time I plug it in to my monitor (MSI 271QRX) via HDMI. My friends and I, all of whom have some experience when it comes to electronics, have run out of ideas and don't have a clue what is going on... This all started happening after I had started getting FPS drops in games like CS and Valorant (where my FPS lowers to 30 for half a second and my cursor's speed goes WAY down) for only a second before returning to normal about a week ago. To attempt to fix that issue, I had tried to install the latest GRD from NVIDIA through GeForce Experience. I have done this several times on different systems, so I thought it would not be an issue. However, like halfway through the installation of the driver, the laptop suddenly crashed and when I turned it back on (using the same method I describe later), there was no indication that the driver was successfully installed. Now logically, the simplest explanation is that the driver corrupted, but that doesn't seem to be it.
More about the problem: 2-3 seconds after plugging in the cable (which was a decent-enough looking one from amazon that I got separately from the monitor), the screen of the laptop turns black, which is normal, then the monitor's screen receives signal and turns on. However, after maybe a second of being on, the laptop seemingly crashes, with the only signs of life being the keyboard lights staying on and a faint backlight lightly illuminating the screen. The monitor loses signal and powers off, even though the HDMI cable is connected. At this point, the computer seems to be completely frozen, and the only way I can turn it back on is to hold the power button for like 15 seconds (at which point everything turns off) and power it back on.
Things I have tried:
1- Reinstalling drivers (clean install using DDU, selecting the "clean install" option in NVIDIA's custom installer, rerolling (though I am not sure I did this correctly), installing to an older version of the GRD)
2- Lowering laptop Hertz to 60 (no idea why this would work, my friend recommended it)
3- Unplugging and replugging HDMI cable on both ends
4- Checking hardware health using sfc /scannow (it did detect corrupted files and "fixed" them)
5- Checking C: drive health (shut down the device and said that it was "fixing" the C: drive, took like 40 minutes)
6- Making sure all other drivers/windows were up to date (updated to Windows 24H2)
Event Viewer log of the the process:
When the device is plugged in-
Critical: "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." Kernel-Power 41 (63)
Then a few seconds later once it is switched back on after holding for 15 or so seconds:
Error: "The previous system shutdown at 6:57:38 PM on 1/30/2025 was unexpected." EventLog 6008 (None)
Any potential solutions would be appreciated!! I can attach a video of what happens if it is helpful.
Thank you.
Hello everyone. I am writing this because I am truly stumped and really do not want to attempt to go to a shop/return it. For only a day or so, I am experiencing this issue where my laptop (Razer Blade 15 2023) crashes every single time I plug it in to my monitor (MSI 271QRX) via HDMI. My friends and I, all of whom have some experience when it comes to electronics, have run out of ideas and don't have a clue what is going on... This all started happening after I had started getting FPS drops in games like CS and Valorant (where my FPS lowers to 30 for half a second and my cursor's speed goes WAY down) for only a second before returning to normal about a week ago. To attempt to fix that issue, I had tried to install the latest GRD from NVIDIA through GeForce Experience. I have done this several times on different systems, so I thought it would not be an issue. However, like halfway through the installation of the driver, the laptop suddenly crashed and when I turned it back on (using the same method I describe later), there was no indication that the driver was successfully installed. Now logically, the simplest explanation is that the driver corrupted, but that doesn't seem to be it.
More about the problem: 2-3 seconds after plugging in the cable (which was a decent-enough looking one from amazon that I got separately from the monitor), the screen of the laptop turns black, which is normal, then the monitor's screen receives signal and turns on. However, after maybe a second of being on, the laptop seemingly crashes, with the only signs of life being the keyboard lights staying on and a faint backlight lightly illuminating the screen. The monitor loses signal and powers off, even though the HDMI cable is connected. At this point, the computer seems to be completely frozen, and the only way I can turn it back on is to hold the power button for like 15 seconds (at which point everything turns off) and power it back on.
Things I have tried:
1- Reinstalling drivers (clean install using DDU, selecting the "clean install" option in NVIDIA's custom installer, rerolling (though I am not sure I did this correctly), installing to an older version of the GRD)
2- Lowering laptop Hertz to 60 (no idea why this would work, my friend recommended it)
3- Unplugging and replugging HDMI cable on both ends
4- Checking hardware health using sfc /scannow (it did detect corrupted files and "fixed" them)
5- Checking C: drive health (shut down the device and said that it was "fixing" the C: drive, took like 40 minutes)
6- Making sure all other drivers/windows were up to date (updated to Windows 24H2)
Event Viewer log of the the process:
When the device is plugged in-
Critical: "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly." Kernel-Power 41 (63)
Then a few seconds later once it is switched back on after holding for 15 or so seconds:
Error: "The previous system shutdown at 6:57:38 PM on 1/30/2025 was unexpected." EventLog 6008 (None)
Any potential solutions would be appreciated!! I can attach a video of what happens if it is helpful.
Thank you.
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