Hi, my laptop has randomly shutdown this few months back and I don't remember when exactly its started
sometimes it freezes then shut down, or turns blank screen for a while then shut down or sometimes has loud beeping sound before shutting down
Any help would be greatly appreciated
Here is what I tried so far
- Open the laptop and cleaned the fan and other parts from dust
- Taking off all the USB, but it still shutting down randomly
- The laptop's battery has been broken and its not possible to buy the new one as I can't find any store which selling the battery.
- Been trying to update BIOS driver, but its not possible since the laptop doesn't have battery attached
- Running Memory Check and its shows no problem detected
- Been running the sfc command and it didn't find any integrity violations
- Performed the clean boot
- Performed Microsoft Safety Scanner and no viruses, spyware, etc detected
- Disabled Sleep Mode
- Seems that it doesn't happen when in Safe Mode
Tried to run it in Safe Mode with Networking and use it for a day and it works okay
The computer running on Windows 7 Service Pack 1
And the event viewer logged as following:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 06/06/2024 0:15:01
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: PEGASUS-DELL
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2024-06-05T16:15:01.883607700Z" />
<EventRecordID>3459054</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>PEGASUS-DELL</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestEvent ID: 100000000000000</Binary>
</EventData>
</Event>
The MemPort service failed to start due to the following error:
The system cannot find the file specified.
Log Name: System
Source: Service Control Manager
Date: 06/06/2024 0:15:13
Event ID: 7000
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: PEGASUS-DELL
Description:
The MemPort service failed to start due to the following error:
The system cannot find the file specified.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2024-06-05T16:15:13.294428700Z" />
<EventRecordID>3459106</EventRecordID>
<Correlation />
<Execution ProcessID="636" ThreadID="640" />
<Channel>System</Channel>
<Computer>PEGASUS-DELL</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">MemPort</Data>
<Data Name="param2">%%2</Data>
</EventData>
</Event>
The IOPort service failed to start due to the following error:
The system cannot find the file specified.
Log Name: System
Source: Service Control Manager
Date: 06/06/2024 0:15:13
Event ID: 7000
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: PEGASUS-DELL
Description:
The IOPort service failed to start due to the following error:
The system cannot find the file specified.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2024-06-05T16:15:13.294428700Z" />
<EventRecordID>3459105</EventRecordID>
<Correlation />
<Execution ProcessID="636" ThreadID="640" />
<Channel>System</Channel>
<Computer>PEGASUS-DELL</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">IOPort</Data>
<Data Name="param2">%%2</Data>
</EventData>
</Event>
The following boot-start or system-start driver(s) failed to load:
netfilter2
Log Name: System
Source: Service Control Manager
Date: 06/06/2024 0:15:13
Event ID: 7026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: PEGASUS-DELL
Description:
The following boot-start or system-start driver(s) failed to load:
netfilter2
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7026</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2024-06-05T16:15:13.734429300Z" />
<EventRecordID>3459119</EventRecordID>
<Correlation />
<Execution ProcessID="636" ThreadID="640" />
<Channel>System</Channel>
<Computer>PEGASUS-DELL</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">
netfilter2</Data>
</EventData>
</Event>
sometimes it freezes then shut down, or turns blank screen for a while then shut down or sometimes has loud beeping sound before shutting down
Any help would be greatly appreciated
Here is what I tried so far
- Open the laptop and cleaned the fan and other parts from dust
- Taking off all the USB, but it still shutting down randomly
- The laptop's battery has been broken and its not possible to buy the new one as I can't find any store which selling the battery.
- Been trying to update BIOS driver, but its not possible since the laptop doesn't have battery attached
- Running Memory Check and its shows no problem detected
- Been running the sfc command and it didn't find any integrity violations
- Performed the clean boot
- Performed Microsoft Safety Scanner and no viruses, spyware, etc detected
- Disabled Sleep Mode
- Seems that it doesn't happen when in Safe Mode
Tried to run it in Safe Mode with Networking and use it for a day and it works okay
The computer running on Windows 7 Service Pack 1
And the event viewer logged as following:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 06/06/2024 0:15:01
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: PEGASUS-DELL
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2024-06-05T16:15:01.883607700Z" />
<EventRecordID>3459054</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>PEGASUS-DELL</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestEvent ID: 100000000000000</Binary>
</EventData>
</Event>
The MemPort service failed to start due to the following error:
The system cannot find the file specified.
Log Name: System
Source: Service Control Manager
Date: 06/06/2024 0:15:13
Event ID: 7000
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: PEGASUS-DELL
Description:
The MemPort service failed to start due to the following error:
The system cannot find the file specified.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2024-06-05T16:15:13.294428700Z" />
<EventRecordID>3459106</EventRecordID>
<Correlation />
<Execution ProcessID="636" ThreadID="640" />
<Channel>System</Channel>
<Computer>PEGASUS-DELL</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">MemPort</Data>
<Data Name="param2">%%2</Data>
</EventData>
</Event>
The IOPort service failed to start due to the following error:
The system cannot find the file specified.
Log Name: System
Source: Service Control Manager
Date: 06/06/2024 0:15:13
Event ID: 7000
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: PEGASUS-DELL
Description:
The IOPort service failed to start due to the following error:
The system cannot find the file specified.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2024-06-05T16:15:13.294428700Z" />
<EventRecordID>3459105</EventRecordID>
<Correlation />
<Execution ProcessID="636" ThreadID="640" />
<Channel>System</Channel>
<Computer>PEGASUS-DELL</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">IOPort</Data>
<Data Name="param2">%%2</Data>
</EventData>
</Event>
The following boot-start or system-start driver(s) failed to load:
netfilter2
Log Name: System
Source: Service Control Manager
Date: 06/06/2024 0:15:13
Event ID: 7026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: PEGASUS-DELL
Description:
The following boot-start or system-start driver(s) failed to load:
netfilter2
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7026</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2024-06-05T16:15:13.734429300Z" />
<EventRecordID>3459119</EventRecordID>
<Correlation />
<Execution ProcessID="636" ThreadID="640" />
<Channel>System</Channel>
<Computer>PEGASUS-DELL</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">
netfilter2</Data>
</EventData>
</Event>
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