I have a Dell Inspiron 15 that's about 4 years old, running Windows 10. I've recently started having a strange problem: I'll shut down (not sleep) my laptop, then when I hit the power button, nothing happens except a quick "blip" of light from the power LED. Doesn't matter if I press it or hold it down a while--I've tried between 5-60 seconds with no difference.
The only thing I've found that fixes it is to plug in my two external hard drives. After I plug them in, I can hit the power button and it boots up normally.
This isn't consistent either: I've tried to reproduce by shutting down, disconnecting the drives, then booting up and it will sometimes work. I wonder if it only happens if I let time go by, maybe waiting until the next day--haven't tested this.
Another detail: I just recently installed an antivirus program: Kaspersky Security Cloud, free version. The problem started happening sometime after I installed. Not sure if it's related, but maybe?
When I go into Boot Option Priorities, here is my list:
1: Windows Boot Manager
2: Onboard NIC (IPV4)
3: Onboard NIC (IPV6)
Any idea what the cause might be? Could the OS be getting stuck on some boot-up-related file on the external drives? Could it be an antivirus thing?
The only thing I've found that fixes it is to plug in my two external hard drives. After I plug them in, I can hit the power button and it boots up normally.
This isn't consistent either: I've tried to reproduce by shutting down, disconnecting the drives, then booting up and it will sometimes work. I wonder if it only happens if I let time go by, maybe waiting until the next day--haven't tested this.
Another detail: I just recently installed an antivirus program: Kaspersky Security Cloud, free version. The problem started happening sometime after I installed. Not sure if it's related, but maybe?
When I go into Boot Option Priorities, here is my list:
1: Windows Boot Manager
2: Onboard NIC (IPV4)
3: Onboard NIC (IPV6)
Any idea what the cause might be? Could the OS be getting stuck on some boot-up-related file on the external drives? Could it be an antivirus thing?