[SOLVED] Large Games Don't Work on Gaming PC

[mtm5062]

I have a gaming PC that should be able to handle anything I throw at it, but it doesnt. In my opinion its a beast and shouldn't stutter and some games just dont work at all. The specs are:

500GB Samsung SSD (Primary)
1TB HDD (Backup)
32GB RAM
Intel i7-9700K CPU @ 3.60GHz
GPU - NVIDIA GeForce 2080 Ti

The PC is a prebuilt from iBuyPower. I upgraded it with the 500GB SSD thinking that would fix it but it does not. I also upgraded to 32GB RAM. I am hardwired in and a speedtest shows 850MB down 50MB Up.

CSGO used to stutter, but I think the new SSD helped a bit with that. Games like PUBG or Tarkov just dont work and crash or they are not playable. Any ideas to fix this?

 

[rgd1101]

brand and model of the psu?
how full is the ssd?
malware scan your system?
cpu/gpu temp and usage during the game?

 

[mtm5062]

Im not sure of the PSU but im fairly certain its fine.
Its a brand new 500GB SSD with only Windows 10 20H2 and CSGO installed. It has around 385 GB free.
I ran MalwareBytes and it found nothing
How do I find the temps during gaming?

 

[fadialkam]

Im not sure of the PSU but im fairly certain its fine.
Its a brand new 500GB SSD with only Windows 10 20H2 and CSGO installed. It has around 385 GB free.
I ran MalwareBytes and it found nothing
How do I find the temps during gaming?

It does sound like you psu is not enough or failing, be sure it's at least 600 giving your specs
I recommend using (open hardware monitor) to know the max/min values of your hardware, it can help you diagnose this issue

 

[sizzling]

Im not sure of the PSU but im fairly certain its fine.

How can you be certain? You will need to look and check make and model. It is really common for prebuilts to come with PSU’s that barely last the warranty period.

 

[mtm5062]

Ill check in a few hours when I get home. Will this help:

1. MiniToolBox by Farbar Version: 17-06-2016 Ran by shutd (administrator) on 25-01-2022 at 18:25:35 Running from "C:\Users\shutd\Downloads" Microsoft Windows 10 Home (X64) Model: MS-7B48 Manufacturer: Micro-Star International Co., Ltd. Boot Mode: Normal *** ========================= Event log errors: =============================== Application errors: ================== Error: (01/22/2022 01:51:12 AM) (Source: SecurityCenter) (User: ) Description: Error while updating Windows Defender status to SECURITY_PRODUCT_STATE_ON. System errors: ============= Error: (01/24/2022 12:02:34 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY) Description: Installation Failure: Windows failed to install the following update with error 0x80073d02: 9WZDNCRFJ364-MICROSOFT.SKYPEAPP. Error: (01/24/2022 12:01:54 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: NT AUTHORITY) Description: Installation Failure: Windows failed to install the following update with error 0x80073d02: 9NZKPSTSNW4P-Microsoft.XboxGamingOverlay. Error: (01/21/2022 11:15:08 PM) (Source: Service Control Manager) (User: ) Description: The Steam Client Service service failed to start due to the following error: %%1053 = The service did not respond to the start or control request in a timely fashion. Error: (01/21/2022 11:15:08 PM) (Source: Service Control Manager) (User: ) Description: A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect. Error: (01/22/2022 01:51:21 AM) (Source: Service Control Manager) (User: ) Description: The Network List Service service terminated with the following error: %%21 = The device is not ready. Error: (01/22/2022 01:51:21 AM) (Source: DCOM) (User: NT AUTHORITY) Description: {A47979D2-C419-11D9-A5B4-001185AD2B89} Error: (01/22/2022 01:51:09 AM) (Source: Service Control Manager) (User: ) Description: The Connected Devices Platform Service service depends on the Network Connection Broker service which failed to start because of the following error: %%1070 = After starting, the service hung in a start-pending state. Error: (01/22/2022 01:51:09 AM) (Source: Service Control Manager) (User: ) Description: The Network Connection Broker service hung on starting. Error: (01/22/2022 01:49:24 AM) (Source: Service Control Manager) (User: ) Description: The Printer Extensions and Notifications service is marked as an interactive service. However, the system is configured to not allow interactive services. This service may not function properly. Error: (01/22/2022 01:49:21 AM) (Source: Service Control Manager) (User: ) Description: The Network List Service service terminated with the following error: %%21 = The device is not ready. Microsoft Office Sessions: ========================= Error: (01/22/2022 01:51:12 AM) (Source: SecurityCenter)(User: ) Description: Windows DefenderSECURITY_PRODUCT_STATE_ON =========================== Installed Programs ============================ Counter-Strike: Global Offensive (HKLM\...\Steam App 730) (Version: - Valve) CPUID HWMonitor 1.45 (HKLM\...\CPUID HWMonitor_is1) (Version: 1.45 - CPUID, Inc.) Discord (HKCU\...\Discord) (Version: 1.0.9003 - Discord Inc.) Google Chrome (HKLM-x32\...\Google Chrome) (Version: 97.0.4692.99 - Google LLC) Microsoft Edge (HKLM-x32\...\Microsoft Edge) (Version: 97.0.1072.69 - Microsoft Corporation) Microsoft Edge Update (HKLM-x32\...\Microsoft Edge Update) (Version: 1.3.153.57 - ) Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 22.002.0103.0004 - Microsoft Corporation) Microsoft Update Health Tools (HKLM\...\{29B15818-E79F-4AB0-8938-9410C807AD76}) (Version: 2.84.0.0 - Microsoft Corporation) Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334 (HKLM-x32\...\{a9cfe9c7-e54f-46cd-9c5c-542ff8e3e8c4}) (Version: 14.28.29334.0 - Microsoft Corporation) Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334 (HKLM-x32\...\{b2d0f752-adc5-496e-8f70-8669de01f746}) (Version: 14.28.29334.0 - Microsoft Corporation) NVAPI Monitor plugin for NvContainer (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvContainer.NvapiMonitor) (Version: 1.33 - NVIDIA Corporation) Hidden NVIDIA FrameView SDK 1.2.4999.30397803 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_FrameViewSdk) (Version: 1.2.4999.30397803 - NVIDIA Corporation) NVIDIA GeForce Experience 3.24.0.126 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_Display.GFExperience) (Version: 3.24.0.126 - NVIDIA Corporation) NvModuleTracker (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_NvModuleTracker.Driver) (Version: 6.14.24370.22713 - NVIDIA Corporation) Hidden Speccy (HKLM\...\Speccy) (Version: 1.32 - Piriform) Steam (HKLM-x32\...\Steam) (Version: 2.10.91.91 - Valve Corporation) TeamViewer (HKLM\...\TeamViewer) (Version: 15.25.8 - TeamViewer) Windows PC Health Check (HKLM\...\{B1E7D0FD-7CFE-4E0C-A5DA-0F676499DB91}) (Version: 3.2.2110.14001 - Microsoft Corporation) ========================= Memory info: =================================== Percentage of memory in use: 29% Total physical RAM: 32714.27 MB Available physical RAM: 23180.8 MB Total Virtual: 37834.27 MB Available Virtual: 24137.7 MB ========================= Partitions: ===================================== 1 Drive c: () (Fixed) (Total:465.15 GB) (Free:391.2 GB) NTFS 2 Drive d: (New Volume) (Fixed) (Total:931.5 GB) (Free:668.29 GB) NTFS ========================= Users: ======================================== User accounts for \\DESKTOP-NGEIN5N Administrator DefaultAccount Guest shutd WDAGUtilityAccount ** End of log **

 

[drivinfast247]

Did you add additional RAM to existing?

Go to userbenchmark.com and run the test. Link the results here.

 

[mtm5062]

I added 16GB of RAM for a total of 32gb.

https://www.userbenchmark.com/UserRun/50087562

 

[mtm5062]

Is it the processor? I would think an i7 can handle it.

 

[rgd1101]

ram not running at xmp, check cpu temp?

and you still haven't tell us that brand and model of this fine psu

 

[dotas1]

I added 16GB of RAM for a total of 32gb.

https://www.userbenchmark.com/UserRun/50087562

CPU is throttling to the ground. Possible thermal problem. Ram is not running with the XMP profile which also hampers performance.
The CPU throttling is serious. You need to check the temps with hwmonitor sensors mode, MSI afterburner, hwinfo, etc.

We need exact make and model of PSU as already mentioned multiple times. It's very crucial to know.

 

[mtm5062]

ok thanks guys. Power supply is High Power 80 Plus Gold Model HPS-850GD-F12S

 

[dotas1]

ok thanks guys. Power supply is High Power 80 Plus Gold Model HPS-850GD-F12S

Your temps?

 

[Schlachtwolf]

I would do a complete re-install of a fresh Win 10
Are your RAM sticks in the correct slots (usually 2 +4 working away from CPU socket)?
Run HW info64 and post the results here, way more detail than User(rubbish)benchmark
Are all cables securly in-place?
Is the case an open or closed front (my bet closed)
What cooler is on the CPU, aircooler, AIO......?

Cheers

 

[mtm5062]

Temps while playing CSGO are 28 to 30 degrees the whole time. Even after running for a few hours

 

[mtm5062]

I just did a fresh install of Windows 10 less than a week ago by adding the SSD.
I will run that test and report back.
Yea the cables are all in place and very clean. This was a prebuilt and all I touched was the RAM and SSD.
Closed case
I'm not sure about the cooler but its whatever one came with it. Just standard fans.

 

[drivinfast247]

ok thanks guys. Power supply is High Power 80 Plus Gold Model HPS-850GD-F12S

That sounds like a turd! Replace it with an actual PSU ASAP!

In the meantime, enter BIOS and set default settings. Save and restart. Enter BIOS again and enable XMP. Save and restart. Once in Windows run userbenchmark.com again and link results here.

 

[Schlachtwolf]

I thought so, a closed case with fans to cool it........where does the air get into the case for the fans?

 

[mtm5062]

Are there any power supplies that you can recommend that will work good?

 

[Vic 40]

Are there any power supplies that you can recommend that will work good?

Right now i don't think the psu is the issue. Do you have the gpu powered by two cables (each using only first connector)instead of one (using the "pigtail end")?

You also run an older bios so would first update that,

BIOS Date

20180803

Temps while playing CSGO are 28 to 30 degrees the whole time. Even after running for a few hours

Nothing strange if the cpu only turbo's to 0.8ghz. Hope a bios update solves this.

I'm not sure about the cooler but its whatever one came with it. Just standard fans.

The 9700K doesn't come with a stock cooler so try to get some infop about what cooler is on there. Maybe take a picture and show here so we can make an educated guess,

You can use Imgur to post a picture here,use the "img" link.
Click "new post" ->choose "upload images" -> "browse" ->choose the picture and click "open" ->put cursor on the picture that you uploaded->choose "share links" and copy the img link,paste it in your next post.

 

[SkyNetRising]

Are there any power supplies that you can recommend that will work good?

Can you show a photo of your system with side panel removed? also outside view of your pc case?
(upload to imgur.com and post link)

 

[mtm5062]

So I think I got it. I think the CPU was not performing to its abilities at all. The speed would stay strictly at 0.79 GHz and never move. I had to download a software called ThrottleStop and uncheck something called BD Prochot. This completely fixed the issue. I read Intel CPUs get stuck at 800 MHz and that is the only way to actually discover the issue and fix it

 

[Vic 40]

Would stil update the old bios, it might well have a fix for stuff like that.