Unscrupulous
Distinguished
- Sep 27, 2008
- 36
- 0
- 18,530
- Status
Pretty difficult to deliver a valid tracking number, eh? Here's a free lesson towards Mr. Free (even though he has that MBA) - people get testy when they put their money in your hands and you fail to communicate and deliver what was purchased in return.
I'm a bit torn on this as I try to keep an objective perspective. If Tuan were calling me with the same attitude he's displaying in his blogs(not good enough to be a column) then I'd be quite perturbed as well. Most likely, Tuan was initially calling as he wanted to know what his resource schedule looked like in comparison with a deadline. Was this explained to Mr. Free in the initial call? I tend to agree with one of the comments on the original story who stated the duration between order and "where's the tracking number?" was extremely short especially considering international shipments. What Tuan fails to realize is that his pressure applied may have triggered Free's dishonest comments. We know not what the tone or particular verbage of those conversations were only that Tuan seems to want to exact revenge through public humiliation. Personally, I don't see an innocent party in this situation nor do I see either party working towards a mutually desirable resolution. In ten days, four of those saturdays and sundays, Tuan went from ordering to claiming fraud. I'm not excusing Free's ineptness at dealing with the situation but everyone seems to be thinking Tuan's approach is flawless which is far from reality.
I would have never chosen to do busines with MacPadd.com as even the name screams sleazy wanna-be. Tuan has shown a great deal of poor judgement which leaves little credibility for future blogs.
I would have never chosen to do busines with MacPadd.com as even the name screams sleazy wanna-be. Tuan has shown a great deal of poor judgement which leaves little credibility for future blogs.
mlopinto2k1
Distinguished
- Apr 25, 2006
- 1,433
- 0
- 19,280
I pretty much agree with htmaster, I kind of felt uncomfortable with the whole article. It just seems a little "too much" for such a small problem, don't ya think?
nicklasd87
Distinguished
- Jul 16, 2009
- 110
- 0
- 18,680
Too bad Free has only over 8000 happy customers...If he had over 9000 I may take him a bit more seriously. I hope there is an article in the near future outlining Apple's file for lawsuit against this guy.
omnimodis78
Distinguished
- Oct 7, 2008
- 886
- 0
- 19,010
This letter seems like one of those breakdown tantrums we had as kids (or from time to time, as adults)...when you really want to stop digging your own grave but you just can't stop with your hysteria! Even if the customer is 100% wrong, a reputable and respectful company knows how to respond to that sort of behaviour, and certainly by writing a letter like that isn't a very smart thing to do.
[citation][nom]mlopinto2k1[/nom]I pretty much agree with htmaster, I kind of felt uncomfortable with the whole article. It just seems a little "too much" for such a small problem, don't ya think?[/citation]
No fraud problem from a vendor is ever "too much" for a "small problem." What if the vendor was selling you or someone you knew, and you had your money held hostage but no product shipped? Would you push that aside? Geez. Thank goodness for this report so we all can be weary of what to look out for.
No fraud problem from a vendor is ever "too much" for a "small problem." What if the vendor was selling you or someone you knew, and you had your money held hostage but no product shipped? Would you push that aside? Geez. Thank goodness for this report so we all can be weary of what to look out for.
soo-nah-mee
Distinguished
- Feb 5, 2009
- 564
- 0
- 18,990
[citation][nom]Honis[/nom]Things I'd love to see come out of this:1) Apple turning its eyes on him and suing his pants off for trade mark infringement.[/citation] Do I see a bite out of the M in MacPadd? Hey if Woolworth's foods in Australia is infringing with their green "W", than this is WAY over the line. Someone ought to email Apple and point them in his direction!
ominous prime
Distinguished
- Sep 18, 2009
- 406
- 0
- 18,790
Tuan Nguyen, you sir, are awesome. This Free guy is a total moron, through and through. Should contact the boys at Apple to get a suit going for copyright infringement on their MacPad.
Free should have apologized up front and sent the damn thing. As a lone consumer, I know I could easily get scammed by one of these bastards, but when these scammers are selling to you guys, shouldn't they know better than to try their dirty tricks? Apparently not this guy.
Free should have apologized up front and sent the damn thing. As a lone consumer, I know I could easily get scammed by one of these bastards, but when these scammers are selling to you guys, shouldn't they know better than to try their dirty tricks? Apparently not this guy.
[citation][nom]mlopinto2k1[/nom]I pretty much agree with htmaster, I kind of felt uncomfortable with the whole article. It just seems a little "too much" for such a small problem, don't ya think?[/citation]
I have dealt with problems of fraud before - you have to catch them early or the will delay and delay and delay and exhaust your appeal time and cost you a great deal of money.
I think Tuan acted responsibly in the circumstances. Having received no notification that his item had been shipped, he was reasonable to try to contact them by phone. Having tried BOTH numbers, he was reasonable to lodge a dispute with paypal. After being told it had shipped, he was reasonable to request a tracking number... and so on.
Basically everything David Fee did and said, from day 1, smacked of dishonesty. If a consumer is not proactive in these circumstances, they are going to be taken advantage of.
I have dealt with problems of fraud before - you have to catch them early or the will delay and delay and delay and exhaust your appeal time and cost you a great deal of money.
I think Tuan acted responsibly in the circumstances. Having received no notification that his item had been shipped, he was reasonable to try to contact them by phone. Having tried BOTH numbers, he was reasonable to lodge a dispute with paypal. After being told it had shipped, he was reasonable to request a tracking number... and so on.
Basically everything David Fee did and said, from day 1, smacked of dishonesty. If a consumer is not proactive in these circumstances, they are going to be taken advantage of.
This is way past funny. It's really sad. When people have to tell you their TLAs after their name, it's sort of a "mine's bigger" at the urinal. And that always ends well. Anyway, in addition to Apple IP lawyers having a field day shutting this joker down, what about the claim that this mouse pad is patent pending? The PTO requires a showing of "unique and non-obvious". An aluminum mouse pad? I've used that back in the late 80s! As with the rest of Mr. Free's claims, "I'm so impressed." I'm just surprised that one of my favorite online shops, Other World Computing, sells this guy's junk. Hey, OWC - stop shilling for this thief!
While the overall outcome does seem to show this company is not on the up and up, I also agree with htmaster on how Tom's initially handled this. If the site said 3-7 business days to ship out and the order was placed on the 23rd, say in the afternoon. Then the 7th business day would not have been until today. So for Tom's to start questioning the whereabouts of the shipment when they did was a little uncalled for.
[citation][nom]griffed88[/nom]lol, this is rediculous. I will never buy from this website or Mr. Free.Also, htmaster seems like he wants to be Mr. Free's lawyer if/when it comes to that.[/citation]
Not at all. I've just been on both the customer and vendor side of situations such as this. It takes two to tango and both parties are showing their ruffles quite well as they attempt to escalate the issue even further to save face. Mr. Free's small company is probably a one man show at best and he simply doesn't have the skills to pull it off. People are jumping on the bandwagon of pummeling this guy rather than trying to dig deeper and find out what exactly happened. This follow-up blog is no better than Tuan looking at the masses asking people to applaud his on-going pissing match. Guess I've just never been a "me too" kind of person and I do my own evaluations and form my own opinions with much effort to not ridicule others for theirs. Tuan, as a member of the media, should know the difference between reporting the facts and inciting a lynching.
And no, there's no excuse for Mr. Free lying. But it's important to know why he did if you want to know the whole story. For all we know, Mr. Free was trying to get it on with a hottie and Tuan kept interrupting. I'd be pissed too. lol Perhaps it's more entertaining to go off half-cocked with minimal details but you're also talking about the livelihood of several people which shouldn't be discarded nonchalantly.
Not at all. I've just been on both the customer and vendor side of situations such as this. It takes two to tango and both parties are showing their ruffles quite well as they attempt to escalate the issue even further to save face. Mr. Free's small company is probably a one man show at best and he simply doesn't have the skills to pull it off. People are jumping on the bandwagon of pummeling this guy rather than trying to dig deeper and find out what exactly happened. This follow-up blog is no better than Tuan looking at the masses asking people to applaud his on-going pissing match. Guess I've just never been a "me too" kind of person and I do my own evaluations and form my own opinions with much effort to not ridicule others for theirs. Tuan, as a member of the media, should know the difference between reporting the facts and inciting a lynching.
And no, there's no excuse for Mr. Free lying. But it's important to know why he did if you want to know the whole story. For all we know, Mr. Free was trying to get it on with a hottie and Tuan kept interrupting. I'd be pissed too. lol Perhaps it's more entertaining to go off half-cocked with minimal details but you're also talking about the livelihood of several people which shouldn't be discarded nonchalantly.
liquidblue
Distinguished
- May 7, 2009
- 54
- 0
- 18,630
The thing is that with "customers from hell" you don't start giving excuses to take him off your back. You just send them what they ask for.
Now, about the people saying that Tuan should have waited the first 7 days before starting the paypal process, do the math, it wasn't just 7 days, but the whole week of asking, which could have turned into 2 weeks trying to locate Free. And after that, another week for the dispute.
In the end it was just about saying:
a) Here's your tracking number and my sincerest apologies for the inconveniences.
b) We haven't shipped your item yet because of "put-a-valid-excuse-here"
Did Free used any of them? no! he just gave lame excuses and avoided one simple request.
Now, about the people saying that Tuan should have waited the first 7 days before starting the paypal process, do the math, it wasn't just 7 days, but the whole week of asking, which could have turned into 2 weeks trying to locate Free. And after that, another week for the dispute.
In the end it was just about saying:
a) Here's your tracking number and my sincerest apologies for the inconveniences.
b) We haven't shipped your item yet because of "put-a-valid-excuse-here"
Did Free used any of them? no! he just gave lame excuses and avoided one simple request.
duckmanx88
Distinguished
- Oct 23, 2008
- 287
- 0
- 18,780
- Status
TRENDING THREADS
-
-
-
Question Is an i7-4790 CPU good enough to pair with a GTX 1660 Super ?
- Started by moe007
- Replies: 2
-
-
Facebook
Twitter
Instagram