Archived from groups: sci.electronics.design,sci.electronics.basics,sci.electronics.components,sci.electronics.misc,comp.sys.ibm.pc.hardware.chips (
More info?)
On Thu, 04 Nov 2004 15:41:37 -0600, geneguy <gene@nothx.biz> wrote:
>On Thu, 04 Nov 2004 09:35:17 +0800, budgie <me@privacy.net> wrote:
>
>>On Wed, 03 Nov 2004 15:32:34 -0600, geneguy <gene@nothx.biz> wrote:
>>
>>>Good reason to stay away from "independent" distributors - No
>>>warranty, suspicious circumstances re how they get their product.
>>>Stick with the "franchised" distributors. They get their parts
>>>directly from manufacturers.
>>
>>Not always the case. Here in down-under-land, Maxim (as one example, also
>>LinearTechnology) are officially distibuted by Arrow Electronics Australia,
>>AFAIK a wholly owned subsidiary of Arrow Electronics in the U.S. Arrow Aus
>>order through Arrow in U.S. who in turn order from the factory. While that
>>distinction may sound minor, the US-based parent won't move until it has factory
>>MOQ orders in hand from its downstream. That means we can wait an indefinite
>>time for parts through "our" franchised distributor simply because of their
>>organisational structure. We had to wait 14 weeks for a Maxim eval kit that
>>was ex-stock Maxim throughout the entire waiting period because of this "food
>>chain". We also have to order factory MOQ as this sytem does not warehouse or
>>break down factory MOQ at any point.
>>
>>As an alternative, there is a Maxim distributor next door (in N.Z.) who doesn't
>>seem to have the same hangups. His delivery is typically a couple of weeks vs
>>many months via the "official" chain - AND we get to order 20 chips instead of
>>500. So when we needed 20 chips for a pre-production run, guess which small
>>distributor got the business.
>
>I myself have used independent distributors to cover small-quantity
>shortages as the original poster mentioned. Other OEMs do the same -
>their buyers do this "under the table" so to speak (off the approved
>vendor list). If the material is in original boxes then you can safely
>say it's ok. All bets are off if the seal has been broken. I had one
>batch with dead parts once. Failure analysis showed wrong die inside -
>the outside marking was bogus.
>
>>>They also receive full technical support
>>>from manufacturers (as opposed to having to ask questions on Usenet)
>>
>>Not with Arrow Aust. If it isn't on the chip manufacturer's website then you
>>may as well forget it - or ask on usenet. Maybe they aren't representative of
>>authorised/franchised distributors elsewhere, but they certainly don't support
>>your model.
>
>By contractual agreement franchised distributors can refer their
>customers to manufacturers for technical support (because the
>questions tend to be application-specific and distributors are just
>basically warehouses), and manufacturers are pretty supportive about
>it in my experience. Independent distributors are not recognized by
>manufacturers. As a matter of fact independent distributors are often
>considered the cowboys of the industry, peddling parts of unknown
>origin. Having said that, there is a place for them in the food chain.
>You just have to be really careful.
Our experiences certainly differ. After waiting over three months for the "ex
stock" Maxim eval-kit, we commenced our product design in parallel with
evaluating the eval-kit. (Normally these would have been sequential but we had
lost 12 weeks).
A couple of complex design questions arose. I wasn't about to waste more time
dealing with/through the franchised distributor. I just fired emails into Maxim
tech support. They neither asked nor presumably cared where the parts were
sourced. I got exceptional one-to-one tech/design support.
We don't go down dark alleys seeking cheaper sources. We use known (and
long-standing) suppliers but don't get hung up on where they stand in the
official food chain. And we DON'T go anywhere near Arrow Aust any more.