MSI Error

[Guest]

Archived from groups: microsoft.public.windowsxp.basics (More info?)

Hope this is the place I can find an answer to a problem. Using XP Pro SP2,
Adobe Acrobat 6.0 the full writer version not the reader, and an HP Scanner.

Here's what's happening, when I open Acrobat and use the scan feature, it
tries to install something, in the middle of the install, it asks to insert
a disk with the file name scan.msi. I haven't a clue what disk, is it the
XP disk, the Acrobat disk, the HP disk? I tried them all and it couldn't
find the file.

The kicker is, I will click on cancel, and an error message #1706 comes up
saying it needs the scan.msi file, exists the install, and the HP scanner
window opens up and I'm able to scan. This happens each time I try to scan
using Acrobat. All other applications that use the scanner within their
program, works great, it's just this one.

Any ideas???

MarkC

 

[Guest]

Archived from groups: microsoft.public.windowsxp.basics (More info?)

It sounds like the HP disk.

"MarkC" <None@nospam.com> wrote in message
news:O7XPB0vvEHA.3872@TK2MSFTNGP11.phx.gbl...
> Hope this is the place I can find an answer to a problem. Using XP Pro
> SP2, Adobe Acrobat 6.0 the full writer version not the reader, and an HP
> Scanner.
>
> Here's what's happening, when I open Acrobat and use the scan feature, it
> tries to install something, in the middle of the install, it asks to
> insert a disk with the file name scan.msi. I haven't a clue what disk, is
> it the XP disk, the Acrobat disk, the HP disk? I tried them all and it
> couldn't find the file.
>
> The kicker is, I will click on cancel, and an error message #1706 comes up
> saying it needs the scan.msi file, exists the install, and the HP scanner
> window opens up and I'm able to scan. This happens each time I try to
> scan using Acrobat. All other applications that use the scanner within
> their program, works great, it's just this one.
>
> Any ideas???
>
> MarkC
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.basics (More info?)

Thanks for the reply, I check the HP disk for the file and even inserted it
when the prompt came up to insert disk. It did not find it, ditto on the
other ones too. I contacted HP they said it's Adobe, and of course Adobe
said it's HP problem.
MarkC

"Colin Barnhorst" <colinbarharst(nojunk)@msn.com> wrote in message
news:%23mUXEdwvEHA.2876@TK2MSFTNGP12.phx.gbl...
> It sounds like the HP disk.
>
> "MarkC" <None@nospam.com> wrote in message
> news:O7XPB0vvEHA.3872@TK2MSFTNGP11.phx.gbl...
>> Hope this is the place I can find an answer to a problem. Using XP Pro
>> SP2, Adobe Acrobat 6.0 the full writer version not the reader, and an HP
>> Scanner.
>>
>> Here's what's happening, when I open Acrobat and use the scan feature, it
>> tries to install something, in the middle of the install, it asks to
>> insert a disk with the file name scan.msi. I haven't a clue what disk,
>> is it the XP disk, the Acrobat disk, the HP disk? I tried them all and
>> it couldn't find the file.
>>
>> The kicker is, I will click on cancel, and an error message #1706 comes
>> up saying it needs the scan.msi file, exists the install, and the HP
>> scanner window opens up and I'm able to scan. This happens each time I
>> try to scan using Acrobat. All other applications that use the scanner
>> within their program, works great, it's just this one.
>>
>> Any ideas???
>>
>> MarkC
>>
>
>

 

[Kenny]

Archived from groups: microsoft.public.windowsxp.basics (More info?)

Re-install scanner drivers or look HP site for updated ones.
"MarkC" <None@nospam.com> wrote in message
news:O7XPB0vvEHA.3872@TK2MSFTNGP11.phx.gbl...
> Hope this is the place I can find an answer to a problem. Using XP Pro
SP2,
> Adobe Acrobat 6.0 the full writer version not the reader, and an HP
Scanner.
>
> Here's what's happening, when I open Acrobat and use the scan feature, it
> tries to install something, in the middle of the install, it asks to
insert
> a disk with the file name scan.msi. I haven't a clue what disk, is it the
> XP disk, the Acrobat disk, the HP disk? I tried them all and it couldn't
> find the file.
>
> The kicker is, I will click on cancel, and an error message #1706 comes up
> saying it needs the scan.msi file, exists the install, and the HP scanner
> window opens up and I'm able to scan. This happens each time I try to
scan
> using Acrobat. All other applications that use the scanner within their
> program, works great, it's just this one.
>
> Any ideas???
>
> MarkC
>
>