My PC recently had an issue where it wouldn't boot up properly where itd just boot to a grey screen and get stuck with the "Not Responding" wheel. I did a full scan using Dells pre-boot diagnostics (scanning the CPU, Memory + Extra Memory tests, Disks and Screen), sfc scannow and dism /online /cleanup-image /scanhealth
All the above in Safe Mode with Networking
All the above came up with no issues but upon trying to reboot normally id still get stuck on a grey screen with the loading/not responding wheel. As a last resort I decided to use a Restore Point (1 day old). After the restore point loaded a few apps (Startup apps im assuming set to auto-start from Task Manager) reported they couldnt be opened but manually opening them still worked???
The Apps were:
- Microsoft Defender
- Intel Graphics Command Center
- Killer Intelligence Center
I do intend to take my Laptop to a repair shop soon for a memory upgrade however what could this indicate? (I have had this laptop for around 5 Years now - Alienware M17 03R2RY - i7 8750h, RTX 2070MQ)
All the above in Safe Mode with Networking
All the above came up with no issues but upon trying to reboot normally id still get stuck on a grey screen with the loading/not responding wheel. As a last resort I decided to use a Restore Point (1 day old). After the restore point loaded a few apps (Startup apps im assuming set to auto-start from Task Manager) reported they couldnt be opened but manually opening them still worked???
The Apps were:
- Microsoft Defender
- Intel Graphics Command Center
- Killer Intelligence Center
I do intend to take my Laptop to a repair shop soon for a memory upgrade however what could this indicate? (I have had this laptop for around 5 Years now - Alienware M17 03R2RY - i7 8750h, RTX 2070MQ)