My CD drives not showing up.

[nick]

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Both my DVD Rom and DVD/CD-RW will not show up under my computer. Under
Properties they both say: Windows cannot start this device because its
configuration information (in the registry) is incomplete or damaged.

To solve the problem, I figured I would reformat Windows XP, however since I
cant access the drives I obviously can't run the Windows XP Startup Disk.
What else can I do? I'm not very good with computers, but I do use a
Firewall, Norton Anti-Virus Protection and Spyware removers to keep my
computer as safe as I can. I have checked for viruses and havent found
any...what can I do?

 

[nick]

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

To be specific:

DVD ROM- Samsung DVD-ROM SD 616T
DVDRW- _NEC DVD+RW ND-1100A

Running on a Dell Windows XP SP2 computer, and my C Drive is NTFS.

Although I dont think any of this information is of any importance because I
believe I have a virus that caused this problem. I hope that someone could
also just explain the Reformatting process, as I have wanted to reformat for
a while but never have. However right now if there's no other way to
reformat besides using the CD drive I dont know what I can do anyway......

 

[nick]

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Whoops, missed one question.

They are internal drives and would prefer not to open my computer to remove
them unless it really is necessary.

 

[nick]

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

I wish there was an edit function, I'm writing very messily.

The "stupid error on my part" that I spoke about in the second paragraph is
the Nero CD burner I got from a friend that I go more into in the next
paragraph..sorry for any confusion.

If there are more questions about how I worded things, please ask. Im very
tired and may have made more errors..

 

[nick]

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Wow...more errors. This one is quite important, otherwise I wouldnt keep
reposting.

This sentence "However I uninstalled it immediately because I saw that as the
conflict." should be read... "However I uninstalled it immediately because I
THOUGHT that was the cause of the problem and created a conflict of some
sort".

I do not know the direct cause of my DVD drives not working, it could have
nothing to do with this.

 

[Guest]

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

Please check the following Knowledge Base article which applies not only to
the referenced Easy CD Creator in the article but Nero as well:
http://support.microsoft.com/default.aspx?scid=kb;EN-US;314060

Specifically, the issue is usually the upperlifters and lowerlifters
referenced in the article.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"Nick" <Nick@discussions.microsoft.com> wrote in message
news:3A423D33-7BBD-47D8-87E5-99DE47519755@microsoft.com...
>I wish there was an edit function, I'm writing very messily.
>
> The "stupid error on my part" that I spoke about in the second paragraph
> is
> the Nero CD burner I got from a friend that I go more into in the next
> paragraph..sorry for any confusion.
>
> If there are more questions about how I worded things, please ask. Im very
> tired and may have made more errors..

 

[Guest]

Archived from groups: microsoft.public.windowsxp.hardware (More info?)

I had the same problem last year under W2K. This is the solution that
worked.

"Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message
news:%2394SK5rwEHA.3012@TK2MSFTNGP10.phx.gbl...
> Please check the following Knowledge Base article which applies not only
> to the referenced Easy CD Creator in the article but Nero as well:
> http://support.microsoft.com/default.aspx?scid=kb;EN-US;314060
>
> Specifically, the issue is usually the upperlifters and lowerlifters
> referenced in the article.
>
> --
> Michael Solomon MS-MVP
> Windows Shell/User
> Backup is a PC User's Best Friend
> DTS-L.Org: http://www.dts-l.org/
>
> "Nick" <Nick@discussions.microsoft.com> wrote in message
> news:3A423D33-7BBD-47D8-87E5-99DE47519755@microsoft.com...
>>I wish there was an edit function, I'm writing very messily.
>>
>> The "stupid error on my part" that I spoke about in the second paragraph
>> is
>> the Nero CD burner I got from a friend that I go more into in the next
>> paragraph..sorry for any confusion.
>>
>> If there are more questions about how I worded things, please ask. Im
>> very
>> tired and may have made more errors..
>
>