Archived from groups: microsoft.public.windowsxp.basics (
More info?)
Michael,
I did get the upgrade advisor (version 6.0.2448.0) from the web site you
suggested. I get the same error message:
==============================================
Setup cannot continue because the version of Windows on your computer is
newer than the version on the CD.
Warning: If you decide to delete the newer version of Windows that is
currently installed on your computer, the files and settings cannot be
recovered.
==============================================
Any idea why I keep getting this error message?
Thanks,
Clem.
"Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message
news:ungt4$cwEHA.392@TK2MSFTNGP12.phx.gbl...
> Obviously, something is corrupted in the old account but the information
> you posted from event log is symptomatic as opposed to causal.
>
> You might try downloading the compatibility checker from the following
> site, it is known as the Upgrade Advisor:
>
http://www.microsoft.com/windowsxp/pro/upgrading/advisor.mspx
>
>
> --
> Michael Solomon MS-MVP
> Windows Shell/User
> Backup is a PC User's Best Friend
> DTS-L.Org: http://www.dts-l.org/
>
> "C. M. G." <cmg@ohiorepromed.moc> wrote in message
> news:ePJ3uiTwEHA.2172@TK2MSFTNGP14.phx.gbl...
>>
>> Michael,
>>
>> since my prior response, I have made some other discoveries:
>>
>> 1, drivers are up to date.
>>
>> 2, I have created a new account, and that account does not have the
>> problem with the "my computer" system folder crashing.
>>
>> Does this help in figuring out the problem? (I would prefer to continue
>> using the old account because of the many settings associated with it...)
>>
>> Thanks,
>>
>> Clem.
>>
>> "Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message
>> news:%23ONGBUEwEHA.1452@TK2MSFTNGP11.phx.gbl...
>>> Yes, I would run the System Compatibility Check.
>>>
>>> Also, check your device manufacturers websites for the latest drivers.
>>>
>>> Also, you might try temporarily disabling or otherwise uninstalling your
>>> antivirus as sometimes antivirus software can cause this type of issue.
>>> Do this as a last resort if none of the above help. If it proves to be
>>> the issue, you'll enact to contact Trend Micro for help with this issue.
>>>
>>> --
>>> Michael Solomon MS-MVP
>>> Windows Shell/User
>>> Backup is a PC User's Best Friend
>>> DTS-L.Org: http://www.dts-l.org/
>>>
>>> "C. M. G." <cmg@ohiorepromed.moc> wrote in message
>>> news:%23VUuNA8uEHA.3828@TK2MSFTNGP12.phx.gbl...
>>>>
>>>> Michael,
>>>>
>>>> Thank you for your response.
>>>>
>>>> I use Trend Micro Internet Security, my pattern version is constantly
>>>> (sometimes several times daily) updated, and a system scan finds no
>>>> viruses.
>>>>
>>>> Ad-Aware SE v. 6._ w/ the latest pattern file finds only a few tracking
>>>> cookies (deleted).
>>>>
>>>> I unchecked "Automatically Restart" as you suggested, but when I go to
>>>> "My
>>>> Computer" and click "Change a Setting," the system freezes until I
>>>> close
>>>> the window, and no blue screen is displayed.
>>>>
>>>> The event viewer shows the following info:
>>>> ============================================
>>>> Event Type: Information
>>>> Event Source: Winlogon
>>>> Event Category: None
>>>> Event ID: 1002
>>>> Date: 10/26/2004
>>>> Time: 8:20:53 PM
>>>> User: N/A
>>>> Computer: DELL04
>>>> Description:
>>>> The shell stopped unexpectedly and Explorer.exe was restarted.
>>>>
>>>> For more information, see Help and Support Center at
>>>> http://go.microsoft.com/fwlink/events.asp.
>>>> ============================================================
>>>>
>>>>
>>>> I followed that link and get this information:
>>>>
>>>> +++++++++++++++++++++++++++++++++++++++++++++++++++
>>>> Details
>>>> Product: Windows Operating System
>>>> ID: 1002
>>>> Source: Winlogon
>>>> Version: 5.0
>>>> Component: Application Event Log
>>>> Symbolic Name: EVENT_SHELL_RESTARTED
>>>> Message: The shell stopped unexpectedly and %1 was
>>>> restarted.
>>>>
>>>> Explanation
>>>> The shell was stopped and then restarted. By default, the
>>>> shell
>>>> is explorer.exe; however, you might have a customized shell.
>>>>
>>>>
>>>> User Action
>>>> No user action is required.
>>>>
>>>>
>>>>
>>>> Version: 5.2
>>>> Symbolic Name: EVENT_SHELL_RESTARTED
>>>> Message: The shell stopped unexpectedly and %1 was
>>>> restarted.
>>>>
>>>> Explanation
>>>> The shell was stopped and then restarted. By default, the
>>>> shell
>>>> is explorer.exe; however, you might have a customized shell.
>>>>
>>>>
>>>> User Action
>>>> No user action is required.
>>>>
>>>>
>>>>
>>>> --------------------------------------------------------------------------
>>>>
>>>> Related Knowledge Base articles
>>>> You can find additional information on this topic in
>>>> the
>>>> following Microsoft Knowledge Base articles:
>>>> . A security policy does not process restricted groups
>>>> correctly
>>>> If you configure a restricted group by using Group
>>>> Policy,
>>>> the membership list is incomplete when the group is processed by the
>>>> client.
>>>> This problem is indicated by events from the SceCle and Userenv sources
>>>> in
>>>> the application event log. For...
>>>>
>>>> +++++++++++++++++++++++++++++++++++++++++++++++++++++++
>>>>
>>>> I follow the link to
>>>>
>>>> Article ID : 320099
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> but I do not, quite honestly, understand what that article is about.
>>>>
>>>> I imagine that this might be related to installing SP2?
>>>>
>>>> Any advice where to go from here? Should I use my XP CD and generate
>>>> the
>>>> "Check System Compatibility" report?
>>>>
>>>> All help is appreciated!
>>>>
>>>> Clem.
>>>>
>>>>
>>>> "Michael Solomon (MS-MVP)" <user@#notme.com> wrote in message
>>>> news:elAS7LtuEHA.3840@tk2msftngp13.phx.gbl...
>>>>> First, be sure your antivirus software has the latest definitions and
>>>>> run
>>>>> a
>>>>> virus scan.
>>>>>
>>>>> Second, download, install and run Ad Aware:
>>>>> www.lavasoftusa.com
>>>>> Note: you should always be well backed up before running an
>>>>> application of
>>>>> this type.
>>>>>
>>>>> If your system is clear of viruses, open Control Panel, open System,
>>>>> go to
>>>>> the Advanced tab, click Settings under Startup and Recovery, remove
>>>>> the
>>>>> check from "Automatically Restart" under System Failure. This will
>>>>> cause
>>>>> the system to blue screen instead of restarting on errors and the
>>>>> information on the blue screen may give a clue as to the source of the
>>>>> issue.
>>>>>
>>>>> Open Control Panel, open Administrative Tools, open Event Viewer, look
>>>>> for
>>>>> errors corresponding to the crash, double click the error, the
>>>>> information
>>>>> contained within may give a clue as to the
>>>>> source of the problem. If you don't understand the information
>>>>> inside,
>>>>> the
>>>>> third button down in that dialog box will copy the information,
>>>>> you can then paste it into a message and post it here and maybe we can
>>>>> figure out what is going on.
>>>>>
>>>>> Assuming you have an XP CD and not a recovery CD, place the XP CD in
>>>>> the
>>>>> drive, when the setup screen appears, select "Check System
>>>>> Compatibility,"
>>>>> the report it generates may point to problem hardware or software on
>>>>> your
>>>>> system. If you do not have an XP CD, you can download this
>>>>> application
>>>>> known as the Upgrade Advisor from the following site:
>>>>>
http://www.microsoft.com/windowsxp/pro/howtobuy/upgrading/advisor.asp
>>>>> Note: If you have access to a broadband connection it might be best to
>>>>> download using that as this is a rather large download.
>>>>>
>>>>> Check for the latest drivers for your hardware, especially your
>>>>> graphics
>>>>> card and soundcard and all peripherals connected to your system. Do
>>>>> not
>>>>> use
>>>>> Windows Update for this, go to the device manufacturer's web sites and
>>>>> if
>>>>> you install updated drivers, ignore the message about drivers being
>>>>> unsigned
>>>>> by Microsoft. *Before installing any drivers, be sure you are well
>>>>> backed
>>>>> up and it's probably a good idea to manually create a restore point in
>>>>> System Restore in case you have problems as a result of the driver
>>>>> update
>>>>> and note, System Restore is not a substitute for a backup. Start\All
>>>>> Programs\Accessories\System Tools\System Restore
>>>>>
>>>>>
>>>>> --
>>>>> Michael Solomon MS-MVP
>>>>> Windows Shell/User
>>>>> Backup is a PC User's Best Friend
>>>>> DTS-L.Org: http://www.dts-l.org/
>>>>>
>>>>> "C. M. G." <cmg@ohiorepromed.moc> wrote in message
>>>>> news:OekhBLkuEHA.1520@TK2MSFTNGP11.phx.gbl...
>>>>>> When I double-click "My Computer" on the desktop, the folder opens,
>>>>>> but
>>>>>> almost all commands (change a setting, my network places, my
>>>>>> documents,
>>>>>> control panel) cause the "My Computer" window to freeze, and I have
>>>>>> to
>>>>>> terminate it. I have no problem accessing the various system folders
>>>>>> etc
>>>>>> from the "start" button.
>>>>>>
>>>>>> Any idea what is going on?
>>>>>>
>>>>>> Thanks,
>>>>>>
>>>>>> Clem.
>>>>>>
>>>>>
>>>>>
>>>>
>>>>
>>>>
>>>>
>>>
>>>
>>
>>
>
>
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