My computer won\'t turn off, it only restarts

[anmol42]

hi my name is abhi,
the problem is that whenever i turn off my computer the computer does not turn off but at the end when the computer has to turn off ,a blue screen appears for a fraction of a second and the computer restarts. if possible could you please rply the exact answer at my email id :- anmolvaish281289@yahoo.co.in
thanx....
bbye........

 

[anmol42]

hi my name is abhi,
the problem is that whenever i turn off my computer the computer does not turn off but at the end when the computer has to turn off ,a blue screen appears for a fraction of a second and the computer restarts. if possible could you please rply the exact answer at my email id :- anmolvaish281289@yahoo.co.in
thanx....
bbye........

after installing the bluescreen software it gives me 3 names in red now wat shud i do to solve my problem..........
i cu nt u nderstand the last line of the message you sent me.....

the red names are:-

AmdLLD.sys AmdLLD.sys+5cae 0xba188000 0xba196000 0x0000e000 0x454906a4 11/2/2006 2:12:12 AM Low Level Device Driver AMD Low Level Device Driver 1.0.0.0 AMD, Inc. C:\WINDOWS\system32\drivers\AmdLLD.sys

hal.dll hal.dll+2410 0x806e2000 0x80702d00 0x00020d00 0x41107b2d 8/4/2004 11:29:09 AM Microsoft® Windows® Operating System Hardware Abstraction Layer DLL 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Microsoft Corporation C:\WINDOWS\system32\hal.dll

ntoskrnl.exe ntoskrnl.exe+6ed50 0x804d7000 0x806e2000 0x0020b000 0x4b7a91dc 2/16/2010 6:08:52 PM Microsoft® Windows® Operating System NT Kernel & System 5.1.2600.3670 (xpsp_sp2_gdr.100216-1441) Microsoft Corporation C:\WINDOWS\system32\ntoskrnl.exe

igxpdx32.DLL igxpdx32.DLL+67a6 0xbf25b000 0xbf562000 0x00307000 0x4850164b 6/11/2008 11:45:39 PM Intel Graphics Accelerator Drivers for Windows NT(R) DirectDraw(R) Driver for Intel(R) Graphics Technology 6.14.10.4957 Intel Corporation C:\WINDOWS\system32\igxpdx32.DLL

 

[anmol42]

wat to do after dis

 

[anmol42]

this is abhi pealse reply

 

[accolite]

If it won't turn off unplug the power cord or hold down the power button for @10 seconds!

 

[anmol42]

ya i know dat dude but i want my computer to turn off or restart normally.not by presssing the power button or turning off the power supply.dnt u people have a solution to make my computer work normally............

 

[edmond419]

Reinstall?

Or just put it into standby and then unplug the cord once the computer is asleep (wont' damage anything), or put it into hibernate, next time when you turn it on, while it is resuming, press F8 once, and then press "Delete restoration data and proceed to system boot menu"

 

[anmol42]

wat about the blue screen viewer software you asked me to install....
now wat to do
wat was the use of that software
please can anybody help me with my problem such that my my computer turns off normally........
please help me
bye

 

[accolite]

Here is a simple solution, Re-Install.
If it's probably that screwed up you will need a fresh install of the OS.

By the way if you didn't notice the last poster asked you to reinstall your OS as well, that is considered help.

 

[aford10]

1. Update your graphics driver.
2. Download ccleaner, and run the registry tool. You may need to run it several times to resolve all the issues.
www.piriform.com/

If you have your XP disc, put it in your drive. Then go to start-->run-->type sfc /scannow and press enter.

 

[kanodude1956]

I had a similar problem after installing a USB 3 PCI device. I've a duel XP and Win 7 system with two HD's running it. My problem was corrected by changing the bios power management settings.
I've a Gigabyte MB. In power management try using these settings: ACPI Suspend Type: (SS(STR)) Instant Off
PME Event Wake UP: Disabled, Power on by Ring: Disabled, Resume by Alarm: Disabled., HPET Supend: Disabled, AC Back: Memory and ErP Suspend: Disabled. By changing to these settings in power management in the bios my computer finally shuts down in both XP and Win 7 without restarting..........