Question My computer wont recognize the new router's ethernet.

[DerekVasquez]

So, my router had problems running very slow on ethernet. I often got less than one Mbps, we pay for 1000 up/down package. We ended up paying for a new router and my new router doesn't work with my computer, but it is working with game consoles. laptops, and basically everything else. After I noticed it only wasn't working on my computer I went and replugged in the old router and my computer picked it up right away. Is there any reason for this?

 

[gggplaya]

Your computer must have manual settings set on the ethernet port. Set your IPv4 and IPv6 to automatic.

Try disabling IPv6 on your new router.

 

[DerekVasquez]

I turned it off and set my IP settings to automatic, it still has the ethernet as "not connected". is there any way I can send you a screenshot of the settings I changed to confirm I did it right.

 

[Ralston18]

Make and model old router?

Make and model new router?

Are both routers connected into the network? If so, how so?

Were you able to try another known working (at speed) ethernet cable between router and your computer?

Also: the router's logs (if available and enabled) may provide some clue. Who has full admin rights to the router(s)?

You will need help from that person.

 

[DerekVasquez]

Both of the routers are the same model,

Manufacturer	Pace Plc
Model	5268AC

only one router is on, the older one is in the box that the new one came in.
we tried to limit it to a slower speed to connect but it didn't work
I dm'd you the logs

 

[DerekVasquez]

Event Log Lists

Type	Date/Time	Event Description
INF	2021-06-09T15:59:48-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T15:59:18-05:00	sys	Node 192.168.1.82 is up
INF	2021-06-09T15:53:46-05:00	sys	Node 192.168.1.94 is down
INF	2021-06-09T15:47:42-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T15:47:28-05:00	sys	Node 192.168.1.69 is up
INF	2021-06-09T15:43:51-05:00	sys	Node 192.168.1.64 is up
INF	2021-06-09T15:42:06-05:00	sys	Node 192.168.1.85 is down
INF	2021-06-09T15:41:45-05:00	sys	Node 192.168.1.85 is up
INF	2021-06-09T15:36:11-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T15:33:49-05:00		Previous log entry repeated 1 times
INF	2021-06-09T15:33:38-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T15:32:31-05:00		Previous log entry repeated 1 times
INF	2021-06-09T15:32:20-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T15:31:47-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T15:30:48-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T15:29:48-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T15:29:11-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T15:27:36-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T15:26:48-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T15:25:48-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T15:24:55-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T15:23:48-05:00		Previous log entry repeated 1 times
INF	2021-06-09T15:23:44-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T15:23:00-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T15:21:45-05:00	sys	Node 192.168.1.94 is down
INF	2021-06-09T15:19:45-05:00	sys	Node 192.168.1.79 is down
INF	2021-06-09T15:19:38-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T15:16:30-05:00		Previous log entry repeated 3 times
INF	2021-06-09T15:15:47-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T15:14:47-05:00		Previous log entry repeated 1 times
INF	2021-06-09T15:14:35-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T15:11:38-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T15:11:02-05:00		Previous log entry repeated 1 times
INF	2021-06-09T15:10:40-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T15:09:34-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T15:08:18-05:00	sys	Node 192.168.1.81 is up
INF	2021-06-09T15:04:45-05:00	sys	Node 192.168.1.94 is down
INF	2021-06-09T15:02:54-05:00		Previous log entry repeated 1 times
INF	2021-06-09T15:02:47-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T15:02:16-05:00		Previous log entry repeated 2 times
INF	2021-06-09T15:01:47-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T15:01:05-05:00		Previous log entry repeated 1 times
INF	2021-06-09T15:00:47-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T14:59:48-05:00		Previous log entry repeated 1 times
INF	2021-06-09T14:59:42-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T14:58:48-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T14:57:49-05:00		Previous log entry repeated 6 times
INF	2021-06-09T14:56:24-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T14:56:04-05:00	sys	Node 192.168.1.79 is down
INF	2021-06-09T14:55:48-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T14:55:45-05:00	sys	Node 192.168.1.79 is down
INF	2021-06-09T14:55:37-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T14:55:04-05:00	sys	Node 192.168.1.79 is down
INF	2021-06-09T14:54:49-05:00		Previous log entry repeated 1 times
INF	2021-06-09T14:54:28-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T14:54:24-05:00	sys	Node 192.168.1.94 is down
INF	2021-06-09T14:54:10-05:00		Previous log entry repeated 1 times
INF	2021-06-09T14:53:47-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T14:52:59-05:00		Previous log entry repeated 1 times
INF	2021-06-09T14:52:47-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T14:52:10-05:00		Previous log entry repeated 1 times
INF	2021-06-09T14:51:48-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T14:51:15-05:00		Previous log entry repeated 3 times
INF	2021-06-09T14:50:48-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T14:49:50-05:00		Previous log entry repeated 1 times
INF	2021-06-09T14:49:39-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T14:48:48-05:00		Previous log entry repeated 1 times
INF	2021-06-09T14:48:30-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T14:47:48-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T14:46:50-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T14:46:50-05:00		Previous log entry repeated 1 times
INF	2021-06-09T14:46:20-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T14:45:47-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T14:44:47-05:00		Previous log entry repeated 1 times
INF	2021-06-09T14:44:21-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T14:42:38-05:00	sys	Node 192.168.1.79 is up
INF	2021-06-09T14:40:55-05:00		Previous log entry repeated 1 times
INF	2021-06-07T20:57:32-05:00	hurl	host=wpad uri=/wpad.dat unavailable, WAN down
INF	2021-06-07T20:57:29-05:00		Previous log entry repeated 3 times
INF	2021-06-07T20:57:18-05:00		Previous log entry repeated 1 times
INF	2021-06-07T20:57:10-05:00	hurl	host=bl-server.alphonso.tv uri=/v1/bl/config unavailable, WAN down
INF	2021-06-07T20:56:52-05:00	hurl	err=4 name=NO_DHCP_SERVICE clear
INF	2021-06-07T20:56:50-05:00	hurl	host=wpad uri=/wpad.dat unavailable, WAN down
INF	2021-06-07T20:56:50-05:00	hurl	err=4 name=NO_DHCP_SERVICE redirect
INF	2021-06-07T20:56:49-05:00	hurl	err=15 name=EAPOL_FAILED clear
INF	2021-06-07T20:56:49-05:00	hurl	err=4 name=NO_DHCP_SERVICE detect
INF	2021-06-07T20:56:40-05:00	hurl	err=15 name=EAPOL_FAILED redirect
INF	2021-06-07T20:56:40-05:00	hurl	host=bl-server.alphonso.tv uri=/v1/bl/config unavailable, WAN down
INF	2021-06-07T20:56:40-05:00	hurl	err=15 name=EAPOL_FAILED redirect
INF	2021-06-07T20:56:39-05:00	hurl	host=wpad uri=/wpad.dat unavailable, WAN down
INF	2021-06-07T20:56:24-05:00	hurl	err=15 name=EAPOL_FAILED detect
INF	2021-06-06T09:56:26-05:00	acs	CWMD fault: 9005 get params
INF	2021-06-01T20:26:19-05:00	acs	CWMD fault: 9002 GetParameterValues: internal error: 22
INF	2021-06-01T19:26:55-05:00	hurl	err=4 name=NO_DHCP_SERVICE clear
INF	2021-06-01T19:26:51-05:00	hurl	err=15 name=EAPOL_FAILED clear
INF	2021-06-01T19:26:51-05:00	hurl	err=4 name=NO_DHCP_SERVICE detect
INF	2021-06-01T17:32:41-05:00	hurl	err=4 name=NO_DHCP_SERVICE clear
INF	2021-06-01T17:32:36-05:00	hurl	err=4 name=NO_DHCP_SERVICE detect
INF	2021-06-01T17:32:36-05:00	hurl	err=15 name=EAPOL_FAILED clear
INF	2021-06-01T17:32:00-05:00	hurl	err=15 name=EAPOL_FAILED detect